RETURNS AND REFUNDS
For items purchased on this Website please see the returns process below. For all other returns please refer the general service and warranty section on this site.
RETURNS PROCESS
We will accept returns for change of mind within 14 days from date of receipt.
IF YOUR PRODUCT IS NOT AS EXPECTED
You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please contact our Customer Service team as soon as possible.
What is a Samsonite product?
Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace ...
Is Samsonite travel equipment world proof?
Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. This attention to quality and performance is why Samsonite is Worldproof® and has been for nearly 100 years.
Does Samsonite have a warranty?
While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.
Does Samsonite warranty cover damage?
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center (“Service Center”) for warranty repairs. Improper or incorrectly performed maintenance or repairs void this warranty.
