Return policy
Thanks for choosing XSTANCE! We want you to be thrilled with your purchase, but we understand that mistakes happen, and minds can change. If there are any damages to your product or you simply had a change of heart, please email us at support@thexstance.com to apply for a refund or return after reading our policy below:
How We Process a Return
For international customers: Return the product to First Class Store Ltd,, 4 Drum Court, Dollar, Clackmannanshire, United Kingdom FK14 7EQ
How We Process a Refund
All refunds can only be paid back to you using the same payment method you used to purchase.
Our Relief Guarantee
Our Plantar Fasciitis Bundle has a unique “Relief Guarantee”. This means if you followed our instructions, used all products in the bundle for 30 days and you don’t feel any relief whatsoever, you are eligible for a full refund - no questions asked.
RETURN POLICY
You deserve to be happy with your purchase and that’s why you have 30 days from your date of purchase to either exchange or return your products free of charge. Simply fill out this form to initiate your return or exchange. You will need to provide the email address associated with the order as well as your order number.
LIFETIME WARRANTY
We build our products to last, that’s why we guarantee them for life. Should you ever have any manufacturing defects, let us know and we will repair or replace for free. It’s that simple.
