Returns and Exchanges Returns: If you're not satisfied with your Sunskis for any reason, you can return them to us within 30 days if unused and in all its original packaging. If you decide to keep the sticker inside the box, we won't come after you... We will process a refund for the item itself, but not for shipping.
Full Answer
How do I return an order to sunandski?
See policy details, sunandski.com/warranties. How Do I Return An Order? Complete the Return Form or send back a copy of your Packing Slip. Pack the item securely in the original packaging (include the tags if you still have them). All return shipping charges must be prepaid. (Sorry, no COD deliveries.)
How do I unsubscribe from Sun & Ski emails?
You can unsubscribe from any email sent to you from Sun & Ski by clicking the unsubscribe link at the bottom of every email. If that's not an option, please send an email to enews@sunandski.com with UNSUBSCRIBE in the subject.
What is the return policy for cod?
Any returned products with obvious wear to the product, packaging, or missing tags are subject to a restocking fee. All return shipping charges must be prepaid. We do not accept COD deliveries. Refused packages may be subject to handling fees up to 15%. Do you price match other sites?
Low Price Guarantee
Our mission is to provide the best purchase experience in the outdoor sporting goods industry. We understand that part of that great experience is paying a competitive price. So, in addition to great products, expert advice and a performance guarantee,we guarantee that you're getting the best deal too.
Performance Guarantee
Simply put, the Performance Guarantee is our promise that we will fit you with the right gear. The Performance Guarantee allows you, if not absolutely satisfied with your purchase, to exchange it for something that will. This promise is extended for up to 60 days from the date of purchase.
Sun & Ski Help Center
Need help on how to return an item or what store location is closest to you? This section will help answer most of your questions. Check out the FAQ below and the navigation to the left for additional information from Shipping to our Low Price Guarantee.
Frequently Asked Questions
You have 30 days to return your item (s) for a full refund. All items must be returned in NEW and UNUSED condition, in original manufacturer boxes and packaging. Send your item (s) with a copy of your original Packing Slip or the completed Return Form to ensure full item credit. See the returns page for more information.
Returns
It is possible to return your item (s) within 14 days of receiving them. Items can be returned if the product matches the product on our webshop. They must be returned in original conditions, unused and undamaged. We reserve the right to decline any returns if it does not match our return policy.
Import taxes and duties
The prices displayed on our site are tax-free. All taxes and excises of any nature whatsoever now or hereafter levied by governmental authority, whether federal, state or local, either directly or indirectly, upon the sale or transportation of any goods covered, shall be paid and borne by Customer. Products are shipped directly from Asia and hereby Sun & Sky is not responsible for European or any worldwide taxes/duties/VAT.
To Help You Stay Healthy and Adventurous
Masks are required by local officials to help protect our employees and customers.
What We Are Doing To Keep Employees and Customers Safe
Here are just a few steps our teams are taking in order increase preventive measures in all of our locations:
Customer Support Changes
As a precautionary health measure for our support specialists in light of COVID-19, we will be handling all services through Email and Live Chat. You may experience longer response times. We apologize for any inconvenience this may cause and appreciate your patience. This message will be updated as the situation changes.
Returns Update
We will accept returns up to 30 days after our stores re-open their doors for those returns that would normally have fallen outside the first 30 day window after purchase.
Store Updates
Due to social distancing rules, we are currently NOT offering custom boot fittings.
Shipping Methods
Most orders will be shipped via FedEx SmartPost for Free/Flat Rate Economy Shipping or optional FedEx for all other services, unless otherwise deemed appropriate.
Fulfillment Sources & Multiple Packages
In order to provide the best assortment online, balance availability across stores and reduce shipping times, we fulfill orders from our network of store locations. This may result in portions of your order being shipped in multiple packages and having multiple delivery estimations.
Shipping Timeline
Most orders typically ship within 1-3 business days (Monday-Friday) after your order has been placed. Once your order leaves our warehouse, delivery times may vary depending on the shipping method you selected during checkout and the location of your shipping address.
Shipping Exceptions & Restrictions
We make our best effort to meet the timing requested for delivery. However, if the requested timing is not met, the customer's remedies are limited to the guarantee provided by FedEx, a refund of freight charges, and/or the opportunity to return the purchased items subject to our Return Policy.
Delivery Address Accuracy
All packages must be sent to a validated street address. Customers are responsible for entering correct ship to addresses. Ship to addresses requiring correction may incur additional shipping charges and delivery delays.
Tracking Your Order
At the time your order is shipped, you will receive a Ship Notification email. A link is provided in this notification that you can use to track the delivery of your order. We suggest that you save this email until your order is fully received. You can also track your order on the U.S. Postal Service website or FedEx website.
Bike Shipping Options
Some bikes can only be shipped to and picked up from a Sun & Ski store location — an authorized dealer of that brand. Shipping is free with Ship-to-Store, plus your bike will be assembled at no cost.
