Standard Return Policy
- Email support@mysutro.com with a return claim Email support@mysutro.com with a return claim. ...
- Wrap it up Include the following in your package: The box your purchase came in The Sutro monitor, charging hub, power cable, batteries (do not include the cartridge) ...
- Send it back to Sutro
Full Answer
How do I return a Sutera pillow?
If for any reason you are unhappy during the first 30 days after receiving the merchandise, then simply contact our customer care team @ 949-561-1019 to initiate the return process. Our live customer care team will be happy to serve you 24 hours a day, 7 days a week.
Can you put a pillowcase on a Sutera pillow?
Sutera Specs: The Neck pillow is made of memory foam The slow-rebound memory foam keeps the shape of the pillow. High and low curved surfaces at both ends provide a custom fit to satisfy various sleepers. Removable zippered pillowcase (rayon/polyester) for washing (machine washable) prevents stains.
Is Sutera an American company?
We are a proud American company, based in Newport Beach, California. While our products are currently assembled overseas, we conceptualize, design, develop, and test right here in the United States.
Can I wash my Sutera pillow?
Your Sutera pillow comes with a removable cover for easy cleaning and maintenance. To clean the cover, simply unzip, remove, and wash on a cold setting. We recommend spot cleaning the memory pillow when necessary.
Why does my Sutera pillow stink?
Synthetic foams often have smells that remain from the manufacturing process. Because of this, the Sutera may have a slight initial odor. Those who are sensitive to odors may want to leave the pillow in a well-ventilated room until it has aired out, which should take a few hours to a few days at most.
Are Sutera pillows made in China?
We are a proud American family-owned business, based in Newport Beach, California. While our products are currently assembled throughout manufacturing partners in the USA and Asia, we conceptualize, design, develop, and test all our products right here in the United States.
How do I get the smell out of my Sutera pillow?
If you find that your pillow has an odor upon unboxing, this is most likely due to being stored in its box during shipping. This odor can easily be removed by simply placing your Sutera pillow in a well ventilated area for 24 up to 48 hours.
Which way do you sleep on Sutera pillow?
3:155:33Sutera Dream Deep Sleep Pillow Unboxing & First Look - YouTubeYouTubeStart of suggested clipEnd of suggested clipThey give a little bit of like a cavity right here can you all see that and that's where yourMoreThey give a little bit of like a cavity right here can you all see that and that's where your shoulders would be so that this part would actually be up. And on your like your clavicle.
How do I contact Sutera?
Our live customer care team will be happy to serve you 24 hours a day, 7 days a week @ 949-561-1019. You can also send us an email to questions@sleepsutera.com. We increased our staff and have a dedicated customer support team readily available.
How do you clean Sutera?
Keeping the Sutera scrub clean is incredibly easy: just wash with soap and water, then hang to dry. Unlike loofahs — which allow bacteria, mold, and mildew to build-up — Sutera's nylon fibers are naturally resistant to germs and odors.
How long does a memory foam pillow last?
2-3 yearsThe average lifespan of a memory foam pillow is 2-3 years, which is longer than down alternative pillows but not as long as down, latex, or buckwheat pillows. Even the best memory foam pillows eventually lose their integrity.
How do you clean a Sutera pillow case?
Wash on a light cycle using a gentle, pH neutral detergent and cold water-we recommend using a gentle silk detergent. It is important to air dry your pillowcases as opposed to machine drying.
How do you sleep with a Dosaze pillow?
0:233:07Dosaze Pillow Review by Chiropractor - YouTubeYouTubeStart of suggested clipEnd of suggested clipHow it's thicker over here compared to this side this is the part that goes against your headboard.MoreHow it's thicker over here compared to this side this is the part that goes against your headboard. And again your shoulders rest up against here if you're sleeping on your side.
How do I get the smell out of my Sutera pillow?
If you find that your pillow has an odor upon unboxing, this is most likely due to being stored in its box during shipping. This odor can easily be removed by simply placing your Sutera pillow in a well ventilated area for 24 up to 48 hours.
How should you sleep on a contour pillow?
1:372:05Bedroom FAQ's : How to Use a Contour Pillow - YouTubeYouTubeStart of suggested clipEnd of suggested clipWith a little like dip in the middle you want to make sure that the higher hump is behind your neckMoreWith a little like dip in the middle you want to make sure that the higher hump is behind your neck that will give you your therapeutic.
What size are Sutera pillows?
Currently, the Sutera pillow is available in the 64x 34 x 12/8 cm size, which is an optimal pillow size for its purpose.