t-mobile phone return policy

by Jared Halvorson Published 2 years ago Updated 1 year ago

Important things to take note of when returning any device or accessories

  • Your return can only be completed in a T-Mobile shop if you purchased your order there.
  • A device purchased in a store has a 14-day return policy
  • To return a device, go to any T-Mobile shop.
  • The return may be subject to a restocking fee.
  • Bring a printed or emailed receipt as proof of purchase.

Full Answer

How to cancel Tmobile?

You can do this if:

  • You don't plan to use your phone for a while
  • Your device was lost or stolen
  • You're about to enter active military service

Can Tmobile Fix my Phone?

You now have yet another place to fix your phone, as T-Mobile announced on Thursday that it will offer same-day, in-store repairs starting The post T-Mobile will be able to repair phones in-store ...

Will Tmobile accept a cracked phone for trade in?

Phones that appear to be unused earn top dollar. And devices that run on so-called GSM networks, such as those from AT&T and T-Mobile ... But it would accept a broken phone (and offered $100 ...

How much does T Mobile cost?

Then check out our rundown of the best cell phone plans for seniors. Cheap unlimited data: With unlimited talk, text, and data plans starting at $27.50 per month per line, T-Mobile is easily the most affordable unlimited plan from a major provider, not to mention they’re one of the few with 5G access.


Can you return a phone to T-Mobile after 14 days?

T-Mobile will gladly assist you with your return. You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.

Can you return a phone you bought from T-Mobile?

Return your device at any T-Mobile store within 20 days. A restocking fee will be charged for the return. Bring proof of purchase, such as an emailed or printed receipt. Bring the device, USB charging cable, and any accessories you'll need to return.

How long do you have to return a new phone to T-Mobile?

Returns need to be made within 14 days! All returned devices have a restocking fee that is usually $50 or more.

How long is the remorse period T-Mobile?

The remorse period is 14 days when you buy the phone in the T-Mobile store, and 20 days if you bought it from online.

Can I return a phone if I don't like it?

If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.

Can I return my iPhone if I opened it?

iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).

How much is a restocking fee?

about 15 percent to 20 percentA number of companies charge “restocking fees” that that are often about 15 percent to 20 percent but can go much higher.

Can you return a phone if you don't like it Samsung?

We cannot accept returns or exchanges for final sale items or items not bought directly from or through the Shop Samsung App. Eligible returned items must be received by Samsung within 15 days of receipt by customer (unless purchased under a special promotion that expressly extends the trial use window).

How do I get a refund from T-Mobile?

To request a payment refund, contact T-Mobile Customer Service. You'll need to be the account holder or an authorized user and able to verify the account. Payments older than 12 months from the date of request are not eligible for refunds.

Does T-Mobile have a cancellation fee?

While you should always read your own contract, according to T-Mobile it typically does not charge early termination fees. Be aware that they do is charge restocking fees and this is something you may have to pay if you return equipment and cancel your contract early.

Can I exchange my iphone for a different color?

Within 14 days days of purchase you can return it for a refund and then buy a different color. Good luck finding one. If you purchased the phone within the last 14 days you can simply return it and buy a new one; but you may have to wait for availability.

Can you leave T-Mobile without paying?

If you only recently signed up for T-Mobile's service and are leaving due to problems with coverage, T-Mobile has a 30-day money-back guarantee that allows you to return your devices and cancel your plan without any restocking fees or charges for the service.

How long do you have to return a phone?

You have a 20-day return window to exchange or return any device and accessory or cancel service activation if you placed your order over the phone or online. To initiate and complete the process, you’ll have to:

How to return a phone that you bought online?

To get a return label and complete the process, follow these steps: Call 1-800-937-8997 and ask for a return label. Securely pack the phone to ensure it doesn’t get damaged during shipment.

What charges do you pay when cancelling a phone service?

Pay any service charges (if you’re canceling a service) such as roaming, long-distance calls, control charges, regulatory program fees, and taxes. Cover the FPR charges.

How to return only one phone?

If you’re returning only one phone, tablet, or wearable, all you have to do is securely pack the product and seal the box. Print the UPS shipping label and attach it to the outside of the return package. Customers using the original box to mail their return have to cover the existing labels and stickers.

Do you have to return a device with a promotional offer?

The device must be in its original packaging with all original contents, undamaged, with no alterations to its hardware or software, and in good working condition. All additional accessories or items you received as part of a promotional offer must also be returned with the device.

Does T Mobile cover shipping in the original box?

Alaska, Hawaii, and Pacific Island Returns. Instead of the ground shipping label used for mainland U.S. returns, you’ll have to print a second-day air label that a T-Mobile customer service representative will provide. For returns in the original box, make sure not to cover anything except the original shipping label.

How to get a return label from T Mobile?

To start the return and get your return label, you need to call T Mobile at 1-800-937-8997. To ensure that the return is properly processed, you need to securely pack returns to prevent damage during shipment. Further, attach the prepaid shipping label that T Mobile has emailed you to the outside of the box.

How long does it take to get a refund from T Mobile?

T Mobile Return Policy offers you a refund through the original mode of payment. It may take up to 30 days, for you to receive the refund in your account.

How are refunds issued?

How are refunds issued?#N#Customers will receive cash for cash and check purchases; cash refunds require an original purchase receipt of the product to be returned.#N#In case of credit/debit card, the refunds will be made into the appropriate card used for payment while making the purchase.

What happens if you can't verify your purchase?

If they are unable to verify your purchase, you will be given a merchandise credit of equal to the lowest priced item sold within the last 90 days or even exchange for the merchandise. Customers are required to present a valid government ID proof to make a return without purchase receipt.

How long does it take to return a SIM card?

However, if you made the purchase through online mode, you need to return the product within 20 days. Before returning the products just a keep few things in mind: If some accessories came with the package, you need to return them too (sim cards are an exception).

What is T Mobile?

T Mobile is the brand name of German telecommunications company Deutsche Telecommunications AG. If you are not satisfied with the purchase, T Mobile Return Policy gives you the full freedom to return any of its purchases to its stores or through the mail, without any issue.

Can you redeem gift cards at Academy?

Customers can’t redeem gift cards unless mentioned by the state law and Academy can’t replace any lost, stolen or altered gift cards. In various states, gift cards with a balance less than a certain amount are redeemable for cash – customers can look at their state law for more information.

How long does it take to get a refund from a prepaid card?

If approved, your refund will typically be deposited within three business days from approval date. Prepaid card. Refund can only be mailed to the account holder. If approved, your refund will typically arrive within 10 business days by USPS ground mail from approval date.

How long does it take to get a refund from a bank?

Refund can only be requested by the account holder. Accounts used for the first time will have the payment held for 14 business days before approval. If approved, your refund will typically be deposited within three business days from approval date. Credit/Debit card.

How long do you have to wait to cancel a credit card?

Canceled accounts must wait a minimum of 30 days with no payment or charge activity before any credit balance can be refunded to allow time for final charges to be billed. You can request any remaining deposit credit balance to be refunded to the original payment method or prepaid card.

How long does it take to return a device?

Return a device or accessory within 14 days of the purchase date of the original device. Return the device with your receipt, in its package, with all contents undamaged and in good working condition, with no material alterations to the device’s hardware or software. Returns must be made at the store where the device was purchased.

Is a device upgrade refundable?

Return policy is for new device activations only. Device upgrades are non-refundable and non-returnable, but may be covered by a limited manufacturer's warranty, if applicable. There are no returns, refunds, or credits for any other item not listed above.

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 1 2 3 4 5 6 7 8 9