See more
Can you return items from The RealReal?
What is your return policy? Returns must be requested within 14 days of in-store purchase or original shipment date of online orders. All items must be received by The RealReal within 21 days of in-store purchase or original shipment date.
How much do you get back from The RealReal?
How much can consigners earn? As far as commissions are concerned, The RealReal uses a tiered structure where commissions vary based on the type of items being sold, and the dollar amount of net sales. For items $1,500 or less, The RealReal offers a 55% commission, for example, while it pays up to 85% on fine watches.
Does The RealReal refund shipping?
We recommend a return shipping method that allows you to track the package to make sure it reaches us. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package. Postage and insurance costs, as well as original shipping charges, are not refundable.
Is The RealReal trustworthy?
With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have 100+ in-house gemologists, horologists and brand authenticators who inspect thousands of items each day.
How quickly do items sell on The RealReal?
Pricing. Skoda explains, “We aim to be fully transparent regarding the item's resale value. It is in both of our interests to sell at the highest possible price within 30 days to ensure the consignors are getting paid as soon as possible. Our pricings are based on algorithms, item type, age, condition.”
Do you have to pay duties on The RealReal?
I know that TheRealReal does not cover any duties outside the US, and my friend had to pay high fees when she shipped them to Canada direct. To my fellow Canadians, I would highly recommend sending them to a US location if you can.
Who owns The RealReal?
Julie WainwrightAs founder and chief executive of The RealReal , Julie Wainwright has created one of the most successful online luxury consignment sites. With $288 million in funding raised, Wainwright believes The RealReal will become a billion dollar business in the next few years.
What percentage does The RealReal take?
The site has a variable commission schedule, which can get costly for some items. However, it's never more than The Real-Real's unreal 50%.
How do you authenticate a Louis Vuitton?
Authenticating Louis Vuitton Handbags1) Check the Stitching on Your Louis Vuitton Bag.2) Look at The Stamping on The Handbag.3) Check the date codes or microchips.4) Familiarise Yourself with Louis Vuitton styles.5) Take a Look at the Handbag's Hardware.6) Check the Louis Vuitton materials.7) Take Note of The Smell.More items...•
What percentage does Fashionphile take?
What are FASHIONPHILE's consignment fees? Our base fee is only 30% of the selling price (you keep 70%), but for bags selling for over $3,000 the tiered fee structure drops to only 15% (you keep 85% of the portion of the selling price above $3,000). Consignments are a minimum term of 90 days.
Does Fashionphile pay right away?
Buyout payments are processed after the item has been received and certified for authenticity by FASHIONPHILE. When multiple items are shipped together, it is typical for them to be paid out at different times as authentication may take one or several days, depending on the brand.
Does The RealReal buy clothes?
We buy and sell more than handbags and clothes. We take everything from men's sneakers to home items, art, and more!
How long does it take to get a RealReal commission payment?
The timing of processing and delivering Commission payments will vary by the payment method you select but will typically take at least two business days.
What happens if you find a counterfeit item on RealReal?
If The RealReal determines at any time that an item of Property is counterfeit, The RealReal shall notify you that it has made such a determination and you will have an opportunity to provide proof of purchase/other proof of authenticity acceptable to The RealReal.
How long is the consignment period for RealReal?
The " Consignment Period " for each item of Property begins on the date The RealReal Accepts the item for consignment and ends 365 days thereafter, even if this Agreement has been terminated during that time by you or The RealReal. At any time during the Consignment Period, and subject to this provision, you may request in writing that The RealReal return the item (a " Return Request "), so long as the item has not already been Sold. Once The RealReal receives your Return Request, it will use commercially reasonable efforts to remove the item from therealreal.com (the " Site ") and from any of our retail store locations if applicable, before it is sold. It is your responsibility to ensure that The RealReal has your most current contact information and mailing address.
Does RealReal still own property?
This means that you, not The RealReal, will still own the Property, even after you transfer physical possession of the Property to The RealReal. After The RealReal receives or picks up Property from you, The RealReal will send you an email in accordance with " Notices " at Section 19 below confirming the items of Property received.
Does RealReal have to pay commissions?
If there is a dispute between you and The RealReal, The RealReal shall have no obligation to pay any Commissions or other amounts due to you, including without limitation, amounts unrelated to the dispute, unless and until the dispute is resolved.
How long does it take to process a high value order?
High value orders, or orders shipping to an address other than the billing address, require approximately 2 additional processing days. High value orders include orders with any item over $1,000, or multiple orders that have been placed within a 24 hour period totaling $1000.
Does Platinum have 2 day shipping?
Artwork and Furniture that is oversized may require a longer lead time. Home and Art items are excluded from the 2-day shipping for Platinum members. Costs vary by the value and size of an item. You can determine shipping costs for a specific item during the checkout process before making a purchase.
