Full Answer
How long do I have to return an item to rclub?
Returns or Exchanges will be given within 30 days of the purchase date with the original receipt, except as stated below. RClub Members are eligible for an extended Policy and may Return or Exchange within 90 days of the purchase date with the original receipt and membership card, except as stated below.
What are Tous free telephone customer care and sales hours?
- FAQs | TOUS Free Telephone Customer Care And Sales. Customer Service hours: Monday to Saturday 8am-8pm EST
What are the conditions for a return or exchange?
For a Return or Exchange, all products must be unused, in original packaging, in resalable condition and with the original receipt. We do not accept Returns or Exchanges without the original receipt.
When is the Tous* promotion valid?
*Promotion valid from December 26 to January 31. On selected handbags and accessories. Discover all the services we offer you at TOUS. WE’VE LAUNCHED OUR NEW TOUS APP! DOWNLOAD IT NOW AND BE THE FIRST TO EXPLORE OUR LATEST NEW ITEMS AND EXCLUSIVE EXPERIENCES.
How to Return TOUS?
The item must be in perfect condition and in its original packaging. In the case of outlet items, the returns period is 15 days. We will send a courier to collect your returned item from your chosen address. Click HERE (https://www.tous.com/g-en/help) and request collection of your item.
Can you return toys without a receipt?
Essentially, all returns without a receipt are considered on a case-by-case basis. A Toys "R" Us employee tells Romper that when it comes to returning a toy without a gift receipt, it's up to the individual store to decide whether or not to accept it.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Can I return something after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
What to do if you want to return something without a receipt?
In case you don't have any evidence of purchase or you're over the store's time limit, say that the item you want to return was a gift....How To Return Something Without a ReceiptThe credit card you used to purchase the item.A bank statement showing the specific date of the purchase.The original packaging.
How can I get proof of purchase without receipt?
Other types of proof of purchase include:credit or debit card statement.a lay-by agreement.a receipt or reference number given for phone or internet payments.a warranty card showing the supplier's or manufacturer's details and the date and amount of the purchase.More items...
Can a store tell if an item was purchased there?
In most cases a bar code does not provide information concerning where a product was purchased. The most common bar code is the UPC code, found on all packaged goods at grocery stores. It only identifies the product (first five digits) and the company (second five digits).
Where can I return items without a receipt?
Most of the stores listed below will return or exchange an item without a receipt and give you 90 days or more to make the transaction.Nordstrom. ... Kohl's. ... REI. ... Bed Bath & Beyond. ... L.L. Bean. ... J.C. Penney. ... Wal-Mart.
2. How to return items
To make your Christmas shopping easier, we are extending the return or exchange period until 31 January 2022.
3. Refunds
Once we have received your return, we will issue your refund to you in the form of the original payment within 14 days of receipt of returned merchandise.
1. How to exchange items
Changes are accepted when the piece is in perfect conditions and there has not passed more than 30 days from the purchasing date. You will also need to present the certificate of authenticity together with the sales receipt.
2. How to return items
To make your Christmas shopping easier, we are extending the return or exchange period until 31 January 2022.
3. Refunds
After we receive and process your return, you will be issued with the appropriate refund. We aim to process refunds within 10 business days of receiving the returned package. We will send you an e-mail letting you know we have received and processed it.
1. How to exchange items
Changes are accepted when the piece is in perfect condition and there has not passed more than 30 days from the purchasing date. You will also need to present the certificate of authenticity together with the sales receipt.
2. How to return items
All returns must have a Return Authorization # and be sent to our Return Service Center at the purchaser's expense with the original packing slip / certificate of authenticity. Please contact our Customer Service at info.ca@tous.com for your R.A. #. Return address labels have been provided together with your packing slip for your convenience.
3. Refunds
After we receive and process your return, you will be issued with the appropriate refund. We aim to process refunds within 10 business days of receiving the returned package. We will send you an e-mail letting you know we have received and processed it.
1. Payment methods
There are a number of payment options to choose from: MasterCard, VISA, AMEX, Discover and Paypal. All credit and debit card payments are subject to validation and authorization by both the card issuer and TOUS to ensure security and to prevent fraud.
2. Collection time
When you place your order, the charge will be authorised on your card and you will receive an e-mail confirming that your order has been successful. We will not charge your card until we process your order and ship it from our warehouse.
3. Secure purchase
To maintain your own security and prevent fraud, you will be asked to enter your Card Verification Number (CVV) when paying with credit card. You can find the 3 digit number on the back of your credit card. It generally appears to the right of your credit card number.
4. Company invoice
If you need a business invoice, please contact our Customer Service Team.
What is required for a return or exchange?
For a Return or Exchange, all products must be unused, in original packaging, in resalable condition and with the original receipt.
When can you return a R club membership?
R club Members purchases may be return until January 31st 2022 or 90 days from the purchase date.
How do I return an item that I purchased online?
We offer two options when returning items purchased online, either by courier to our warehouse OR at a local store:
What happens if you return an item to our warehouse?
If you return the item to our Warehouse, the refund will be applied to the credit card/gift card that was used to make the original purchase.
How long does it take to return a RClub membership?
Returns or Exchanges will be given within 30 days of the purchase date with the original receipt, except as stated below. RClub Members are eligible for an extended Policy and may Return or Exchange within 90 days of the purchase date with the original receipt and membership card, except as stated below. For a Return or Exchange, all products must ...
How long does it take to get a refund from a symlink?
Returns or Exchanges will be given within 30 days of the purchase date with the original receipt, except as stated below.
How long does it take for a carrier to investigate a lost shipment?
Investigations into delayed or lost shipments with carriers may take up to 15 business days to complete.
