What is torrid’s return/exchange policy?
If you’re unsatisfied with your purchase, feel free to return your items within 60 days of the purchase date on your receipt or packing slip by either mailing it back to us or by going to your local Torrid store. Click here to view our full returns/exchange policy. HOW DO I RETURN OR EXCHANGE SOMETHING?
Can you return items to torrid without a receipt?
Items without a Torrid Store receipt or a Torrid packing slip. Items with removed tags or items missing their original packaging (e.g., shoe boxes). Clearance items or items marked as “Final Sale”. Gift Card Returns: No cancellations or refunds on the purchase of a gift card (final sale).
How do I return a gift card to torrid?
For returning-gift card returns please contact the customer services for further assistance at (855) 631–4658 on call or email us at torrid.cashstar.com/about/customer_support/contact. The Exchange Policy of Torrid is a little different than expected.
How long does it take for Torrid to process returns?
Please allow 1-2 weeks for processing returns. Note that Klarna, Apple Pay or Google Pay purchases can only be returned by mail and not in stores. Online orders purchased with PayPal can now be returned to U.S. stores. What's Not Returnable? Items not purchased at Torrid.com or a Torrid Store (e.g., a third-party reseller, an auction site, etc.).
What is the return policy for Torrid?
We hope you love what you've ordered, but we know that sometimes things don't work out. If you're unsatisfied with your purchase, feel free to return your items within 60 days of the purchase date on your receipt or packing slip by either mailing it back to us or by going to your local Torrid store.
Can you return torrid without tags?
Torrid won't allow you to return: Clearance and final sale items. Products with no proof of purchase. Torrid items you bought through third-party sellers. Merchandise that's missing the original packaging or tags.
Does torrid do refunds?
- Please allow 2-4 weeks for processing returns. - We will refund your purchase amount to the original method of payment, such as the credit card used for the order. - You will not be reimbursed for your original or return postage.
Can I still return clothes after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
How long do I have to return an item to torrid?
We hope you love what you've ordered, but we know that sometimes things don't work out:Initiate your return within 60 days of the purchase date on your receipt or packing slip.If you want to replace an item in a different size or color, we recommend processing a purchase quickly as items do sell out.More items...
Can you return clothes with the tags not attached?
When you return an item without tags, chances are you will have to pay for the return shipping costs. Most retailers are not going to like the fact that the item is coming back without tags. Some will deny the return completely; others will tell you that the return shipping costs are going to be at your own expense.
Does Torrid do price adjustments?
Does Torrid.com offer price adjustments? You may come across price variations due to changing promotions, price adjustments or markdowns during your shopping experience or after your order has been placed. We unfortunately cannot offer price adjustments on any items from prior purchases.
What is a Torrid VIP?
What are the benefits of being a Torrid Rewards VIP member? As a Torrid Rewards VIP member, you will earn 1 point for every $1 you spend and receive a $20 reward for every 250 points. Plus, you will get free standard shipping online for all purchases made in the 48 contiguous states.
Who does Torrid ship through?
US Postal serviceOrders shipped via standard shipping are typically delivered via US Postal service and can be tracked on Fedex.com or UPS.com.
How many days do I have to return an item?
If a retailer does have a returns policy, then you'll usually have between 28-30 days to return an item and get a refund or exchange.
Is wardrobing illegal?
While not strictly illegal, the act of wardrobing is considered by retailers to be fraudulent and is on the rise. According to the National Retail Federation, “fraudulent” and “abuse” returns in the U.S. alone reached $24 billion last year.
What is the maximum time period in which you can return a product you had bought on an ecommerce app?
The Act provides that: The right to return any semi-durable or durable products purchased free of charge within 15 days of purchase if they are returned in their original condition, with no changes in shape or size, and in their original packaging.
Does torrid do price adjustments?
Does Torrid.com offer price adjustments? You may come across price variations due to changing promotions, price adjustments or markdowns during your shopping experience or after your order has been placed. We unfortunately cannot offer price adjustments on any items from prior purchases.
Can I return clothes to Maurices without tags?
As long as you have a gift receipt or the original receipt, we can help you return or exchange your item(s) at your local maurices store. If you don't have a receipt, but the item is in returnable status condition with tags, we can provide you with merchandise credit for the current cost of the item(s).
How often does torrid restock shoes?
How often do new styles arrive on the website? New styles are arriving all the time! We recommend that you check the New Arrivals section daily. Torrid products sell fast so don't wait to shop!
How do I contact torrid?
(866) 867-7431Torrid / Customer service
How long does Torrid return policy last?
If you wish to return anyway, make sure it is within 90 days from the date of purchase.
Why is Torrid Return Policy the most satisfying?
Because of that Torrid Return Policy is the most satisfying of all because you don’t have to go home facing disappointments. Still, there are a few basics you don’t want to miss out on knowing because the smaller things always make a huge difference. Let’s have a look over it once.
What is Torrid site?
The torrid site is enabled with a feature that helps you search the nearest store around you. It goes with the name of the “locate the store near you” option. Check out the nearest store near you through that feature.
How long does it take to return a Torrid?
The Return Policy of Torrid is really simple and easy to use. You must make sure that you return your items within 90 days from the purchase. There are a few basics you must know before you initiate your return. Let’s have a look over it once.
Is Torrid a trustworthy brand?
Torrid is one of the most trustworthy brands across the United States which makes it an ongoing responsibility for the company to uphold the expectations of their valuable customers . Torrid Return Policy is the most refined way the company chooses to display its reliability. Let’s see how.
Is Torrid a scary return policy?
Here is another part of the policies which is scary for many people, because it is the most important part of the return policies. The Refund Policy of Torrid is not scary at all and is as simple as it could get. Let’s have a look over it once.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
Why does my order say "Still Processing?"
When you see “still processing” on your order status, don’t worry, we haven’t forgotten about you! That just means we’ve received your order, and you’re in line to have it filled as soon as we can get to it. Due to overwhelming demand, it may take 5-7 business days before your order ships—and the status will say “still processing” until then.
Why is my return taking so long?
Please allow 1-2 weeks for processing returns. Don’t forget that you can use your UPS/USPS tracking number to make sure your return made it to us. Unfortunately, until it’s processed in our distribution center, we are unable to advise on the status of your return.
When will my local store reopen?
We are reopening our stores in phases where it is safe and legal. We’ll communicate all store reopening announcements on our website—check to see if your nearest store is open by using our Store Locator. The best way to stay in the know about our stores, is to sign up for our emails or download the Torrid App.
How will I know when my store is reopen?
Nothing is more important to us than your health and the health of our employees. All US stores are now open in accordance with state and local government. Canadian stores will be reopening in phases and will only do so when allowed by local governments. We will communicate all store reopening announcements on our website.
What is being done to make sure that customers and employees are safe once stores are reopen?
To make sure everyone stays safe and healthy, we’re committed to following the guidelines given by the CDC. Some of the steps we’re taking to protect you and our associates are:
Will store hours remain the same?
While most of our stores are back to normal hours of operations, store hours may vary by location due to unforeseen circumstances. Please check your local store hours using our Store Locator.
Can I still shop on Torrid.com?
Yes! Torrid.com and the Torrid app are available 24/7 for all your style needs.