UGG WARRANTY POLICY - FAULTY PRODUCTS
- Purchases must be returned within 12 months from date of purchase
- All UGG claims which are past one year from date of purchase will be evaluated on a case-by-case basis.
- The original sales receipt must be presented.
- If there is a major fault with your item, you are entitled to an exchange or refund at any time.
Full Answer
Do UGG boots come with a lifetime guarantee?
All warranty claim items sent to UGG which are beyond one year from date of purchase will be evaluated on a case-by-case basis. Please note that UGG can offer an exchange or credit but does not perform repairs.
Do UGG boots have a lifetime warranty?
The more you wear Ugg boots, the more matted the inside fur will become. Just so, is there a lifetime warranty on UGG boots? UGG footwear is warranted for one year against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. Can you send old Uggs back get new ones?
What can you put on UGG boots to protect them?
- The Protectant is recommended for fine leather, suede, nubuck, and fabric
- The Cleaner is recommended for smooth leather, suede, nubuck, and fabric
- The Refresher is recommended for leather, suede, nubuck, fabric, canvas, and synthetics
- Non-toxic
Are UGG boots still fashionable?
Ugg Boots Are Still in Fashion! It doesn’t matter how much they are loved, how unique they are, or how long they last, the biggest thing that keeps any piece of clothing on-trend is whether or not celebrities are wearing them. So we took a look online and, yes, Uggs are on famous feet again (or did they ever leave!). Jennifer Lopez – Want to look good in an ankle-length skirt and a parka, put on some Uggs.
Can I return my old Uggs and get new ones?
If you purchased your UGG® product within the last 365 days, we are happy to accept a return or an exchange at no cost to you. You can return your product(s) to us by using the pre-paid shipping label located in the product(s) original packaging.
Can you return UGG boots?
Purchase must be returned within 90 days of purchase for a refund. The original sales receipt must be presented. Merchandise must be in its original packaging with all labels and product swing tags attached. The shoe box must be in its original condition and not be damaged in any way.
Does UGG replace old boots?
Please note that UGG can offer a replacement or credit but does not perform repairs.
Can I return Uggs without a receipt?
Do I need to include a copy of the original purchase receipt to complete my return? At the current time, we do not require a receipt to process your return. We do however request that you complete the return form online, print it, and include it inside the package with your return to help us better assist you.
Can you return old Uggs to Nordstrom?
What About Returning Worn Shoes? Yes you can return worn shoes at Nordstrom. Worn items can be returned at Nordstrom, just as long as you're not abusing the return policy, Nordstrom does allow worn items to be returned.
What can you do with old UGG boots?
0:171:34Transform your old UGG boots into mini UGGs with this viral TikTok hackYouTubeStart of suggested clipEnd of suggested clipSo like i said before you're kind of left with like a ribbon. And then you just fold it in half overMoreSo like i said before you're kind of left with like a ribbon. And then you just fold it in half over the edge of the uggs. And then i used a needle and thread. And just kind of stitched.
How long do UGG boots last?
between five to twenty yearsPurchasing a pair of our genuine Australian Made, high quality UGG boots is an investment. With adequate care and protection, our UGGs will last anywhere between five to twenty years with ease. Therefore, deciding on the right size for you is of utmost importance.
Can you send UGGs to get cleaned?
A complete, handcrafted restoration, NuShoe updates your Classics with new bindings and a fresh Treadlite by UGG™ outsole. Additionally, we carefully steam clean the shoe inside and out with naturally derived detergents, helping lift stains, remove odor, and condition the leather.
What can you do with old Ugg boots?
0:171:34Transform your old UGG boots into mini UGGs with this viral TikTok hackYouTubeStart of suggested clipEnd of suggested clipSo like i said before you're kind of left with like a ribbon. And then you just fold it in half overMoreSo like i said before you're kind of left with like a ribbon. And then you just fold it in half over the edge of the uggs. And then i used a needle and thread. And just kind of stitched.
Does UGG have a student discount?
10% off full-priced styles. Simply register and verify your student status with UNiDAYS to receive this offer.
Is Amazon an authorized UGG retailer?
Amazon is an authorized reseller of UGG products. However, make sure that the boots you buy are sold and shipped by Amazon, not by a third-party seller operating a storefront on Amazon.
How can I restore my ugg boots?
0:091:21How to Fix Uggs Boots - YouTubeYouTubeStart of suggested clipEnd of suggested clipUsing one part water and one part vinegar dab the mixtures with a sponge lightly. But evenly inMoreUsing one part water and one part vinegar dab the mixtures with a sponge lightly. But evenly in small sections around your boots.
Retail Returns
We gladly accept returns from customers who purchased their UGG® product from a retailer other than www.uggaustralia.com, or the UGG® call center. We will process your return for an exchange or a site credit. We do not offer a refund for products not purchased directly from us.
Ecommerce Returns
We gladly accept returns and exchanges within 30 days of the original invoice date from customers who purchased their UGG® product from the call center, website or Authorized UGG retailer.
Warranty Returns
The UGG® warranty applies to footwear less than one year old from date of purchase. It applies to defective materials and workmanship. All items sent to UGG® which are past one year from date of purchase will be evaluated on a case-by-case basis.
My product was purchased over a year ago. Can I return it?
Our warranty policy covers manufacturer defects for up to one year from the date of purchase. Unfortunately if your product is beyond this time, it will not be covered and will be returned to you if sent in for evaluation. For more information, please read our Return Policy.
What is considered a manufacturer defect?
A manufacturer defect applies to defective materials and workmanship. Items not covered under our warranty include: Products over 1 year old from date of purchase, general wear and tear, or discoloration from water damage (sheepskin is not intended to get wet).
What happens if my warranty return is not accepted?
If your product does not meet the criteria within our warranty policy or it is over a year old, we will return it to you with notice of why it was not accepted. We will also send you an email letting you know when it is on its way back to you.
I did not purchase my item from your site. Can I still make a return through you?
We gladly accept returns purchased from any authorized retailer. Unfortunately we cannot issue refunds for product not purchased from our site or telephone customer service.
What if my requested exchange item is not in stock?
It is possible for the product you request as an exchange to not be in stock at time of processing. Because of this, we encourage you to provide up to 3 optional replacement items when completing the return form.
Do I need to include a copy of the original purchase receipt to complete my return?
At the current time, we do not require a receipt to process your return. We do however request that you complete the return form online, print it, and include it inside the package with your return to help us better assist you.
How can I start my return or warranty evaluation?
If you purchased your product from our website or customer service center, we request that you include a copy of your original invoice with the return/exchange portion filled out. If you do not complete this portion of the form, your return will be processed as a refund.
How Long Before I Get My Refund or Exchange?
Once UGG receives the item in undamaged condition, they ask the customer to wait for 5–7 business days to get their refund or exchange. Shipping is free for exchange items, but duties, taxes, and brokerage may be applicable for certain products.
How long does it take to return an Ugg item?
You can return your UGG item within 30 days of the date appearing in the original invoice. Ecommerce returns are eligible for both refunds and exchanges. To qualify for an ecommerce return, the original purchase must be from one of the three sources stated below:
How long is the Ugg warranty?
If the UGG item you received is faulty or a defect creeps in after a period of use—you can ask for a warranty return. By default, UGG products have a 365-day warranty only for damage due to defective materials or unsatisfactory workmanship. Warranty returns of products that are older than a year are inspected on a case-to-case basis.
What is a do not pay error?
This error screen is an insufferable dead end that exposes you to the risk of missing your return window and losing your fair chance at a refund. DoNotPay can help you avoid this annoying situation with our fail-proof return assistance.
Can you cancel a service with DoNotPay?
If you want to skip the hassle of waiting on the phone when canceling a service, requesting refunds or compensation from airlines, requesting a college fee waiver, or connecting with a loved one in prison, you can count on DoNotPay to provide easy solutions.
Can you return a Ugg gift with no proof?
If you are stuck with a gifted UGG item with no purchase proof, the basic return policy will be ineffective. UGG offers an alternative to deal with this predicament. Follow the steps below to return your UGG gift:
Can DoNotPay do anything?
Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating legal documents, notarizing them, and faxing them—DoNotPay can do it all.
Manufacturer's Limited Warranty
UGG footwear is warranted for one year against defective materials and workmanship. This does not extend to problems that arise from normal wear and tear. Slight dye transfer may occur with darker colored sheepskin during first few wears. Lighter colored sheepskin may pickup inks from clothing with which it comes in contact.
Authorized UGG Dealers
UGG offers a manufacturer's limited warranty for products purchased from its authorized dealers. UGG does NOT offer a manufacturer's limited warranty for products purchased from anyone who is not an authorized dealer and it does NOT offer rebates or other special opportunities for products purchased from anyone who is not an authorized dealer.