What is Verizon cell phone return policy?
Verizon Wireless Return Policy
- Verizon Wireless Return Policy. As per the return policy, the customer can return or exchange purchased products within 14 days of the purchase.
- Returning Verizon wireless Product. Basically, you can return the Verizon wireless product in two possible ways. ...
- Verizon Coronavirus Response. ...
- Policy of Refund. ...
- Exchanging Verizon Wireless Product. ...
- Summary. ...
Will a Verizon store fix a phone?
Verizon doesn't repair phones. You could process a warranty replacement, but you will get a certified refurbished device. Verizon Wireless when getting your original device will examine your device and determine if it is or isn't damaged by something not covered by warranty. If they found any,you will be charged a damage fee.
Can you return a phone to Verizon?
You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line. A $50 restocking fee applies to any return or exchange of a wireless device*.
What does Verizon do with returned phones?
- Visual Cosmetic Inspection
- Functional Inspection
- Computerized Radio Frequency Testing
- Functional Repair and Reconditioning
- Cosmetic Repair and Reconditioning
- Computerized Software Updates if available
- Final Quality Audit
What is Verizon's return policy?
You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line. A $50 restocking fee applies to any return or exchange of a wireless device*.
Can I return a product to any Verizon store?
If you purchased your merchandise online or by phone, please follow the return instructions in your package. If you purchased your merchandise in a Verizon store, you can return it to any Verizon store.
Can I return a phone if I don't like it?
If you're within this period, no probs. Take your phone in its original packaging with your receipt back to the shop. If you cannot find a returns policy, it's worth trying anyway. Again, take your phone in its original packaging, along with your receipt, back to the store where you bought it and ask.
Can I return my old phone to a Verizon store?
Can I turn in a device at a local Verizon store? Items bought at a Verizon store, on verizon.com or with our Customer Service can be turned in at a Verizon store for 30-day returns and exchanges and for trade-ins. You can't turn in your device at a Verizon store if you: Already started a trade-in with us online.
Where do I return my Verizon equipment?
Equipment returnsReturn rented equipment to The UPS Store nearest you. Check here.You do not need to box up equipment. Equipment serial numbers will be scanned and returned to Verizon. Be sure to get receipt for your records.Contact Verizon at 1.800. Verizon (1.800. 837.4966) if you have any questions.
How long do you have to return a phone?
You can return or exchange a Device or accessory (“Device”) for a refund within 14 days of the purchase or lease date of the original Device.
Can I cancel my phone contract within 14 days?
If you signed up over the phone or online You can cancel the contract for free if you signed up less than 14 days ago over the phone or online. This is called a 'cooling-off' period. If you've already used the service (eg you made calls on a phone), you're likely to be charged for what you've used.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Am I entitled to a refund if I change my mind?
But if you simply change your mind about something you bought in a shop and decide you don't want to keep it, you do not have any rights under consumer law. Some shops offer to accept returns and give you an exchange or refund within a certain amount of time after the purchase.
Can you return a mobile phone once opened?
Usually, you can return the device and cancel your contract within 14 days for a full refund, or 30 days if the device is faulty. Typically, this applies even if you've opened the package, as long as you haven't damaged the product.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
How do I return a phone to Verizon?
About making a return or exchangeAll merchandise must be in like new condition.Returning your merchandise does not automatically terminate your service. To cancel your service, you must contact Customer Service.A $50 restocking fee may apply to mobile device returns and all exchanges (excluding Hawaii).
How do I return a phone to Verizon?
About making a return or exchangeAll merchandise must be in like new condition.Returning your merchandise does not automatically terminate your service. To cancel your service, you must contact Customer Service.A $50 restocking fee may apply to mobile device returns and all exchanges (excluding Hawaii).
How do I get a refund from Verizon?
Refund of a security deposit Once you've had your Verizon service for 12 months, we'll review your payment history to determine whether you're eligible for a refund. If you've paid your bill in full and on time 10 out of 12 months, we'll refund your deposit. The refund will be applied to your credit or debit card.
How long do you have to send Verizon trade in?
within 30 daysPrepare and ship your devices to us (one device per package) within 30 days.
Can you return an iPhone after opening it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
How long does Verizon wireless charge for return?
You may return or exchange wireless devices and accessories purchased from Verizon wireless within 30 days of purchase. A restocking fee of $50 applies to any return or exchange of a wireless device (excluding Hawaii). If you purchased your device from a non-Verizon owned retail location (authorized retailer), review that location's return policy ...
How long does it take to get a refund from a credit card?
Purchases made by credit card will be refunded through a credit to your credit card (which may take up to 3 weeks), while purchases made by cash or check will be refunded by check (which may take up to 7 weeks).
Can Verizon Wireless refund a lost return?
Verizon Wireless cannot process any claims, or provide refunds, for lost or missing returns without tracking information. If you have lost your return-shipping label, you can print a new one from My Verizon. FedEx or FedEx SmartPost: Visit fedex.com or call 1.800.GoFedEx (1.800.463.3339)
How to return Verizon phone?
To return your devices to Verizon by mail, follow these steps: Make a copy of the shipping label you got with your order so you can retain it as your proof of shipment in case the package gets lost. Drop off your return to your nearest carrier location. The shipping label contains information about your carrier.
How long does it take to return a Verizon wireless device?
Return period —You can return or exchange wireless devices and accessories within 14 days of purchase. Return fee —Verizon charges a $50 restocking fee for all returns and exchanges in all states except for Hawaii. Exchanges for products that the company shipped to you may require additional compensation for the shipping costs.
How long does it take for Verizon to refund?
The waiting time for refunds depends on the payment method you used for your Verizon purchase: Credit cards —The company will issue a refund that may take up to three weeks to show on your card statement. Cash or check —Verizon will refund you by check. It may take up to seven weeks for you to receive it.
What to do before returning Verizon?
Before making a return to Verizon, you should prepare your devices by: After you’ve wiped out all the sensitive information from the device, you can pack it along with all accessories, instructions, and components you initially got with it.
What to do if Verizon doesn't have a SD card?
Doing a factory reset. Removing any accessories or components you didn’t purchase at Verizon, such as SD cards. After you’ve wiped out all the sensitive information from the device, you can pack it along with all accessories, instructions, and components you initially got with it.
Why might I have to send a device to Verizon?
Changed your mind about a purchase during the 30-day return & exchange period.
What are the steps to send in a device?
No matter why you’re sending us a device, you must prepare the device before sending (e.g., backing up content and wiping data).
Can I print a new shipping label online?
If you lost your shipping label, you may be able to print a new one online. Learn more:
How do I track my shipment to Verizon?
You can use the carrier's (e.g., FedEx, UPS, etc.) tracking number to track your shipment.
Watch our video
You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line.
How long does it take to return a Verizon device?
How to return a device or accessory. You may return or exchange wireless devices and accessories purchased from Verizon within 30 days of purchase. Returning merchandise does not terminate your service, so you'll need to contact us if you want to cancel your line.
Is there a restocking fee for a returned phone?
There is no restocking fee for returned accessories. Please make sure you have the original device or accessory packaging, shipping carton, and your receipt. Everything has to be in like-new condition, and the original customer receipt must accompany all returns. To be safe, keep a copy of that receipt for your own records.
How long does Verizon allow returns?
Verizon follows a very standard return policy, which allows you to return all of its products within 14 days. You’ll have to pay $35 as a stocking fee for any return or exchange you make.
How does Verizon assess a return?
Verizon assesses your product return request by checking the quality of the product and as soon as the request is verified, you will get refund to the original mode of payment.
How long does it take to get a refund from Verizon?
You can return Verizon merchandise via two methods – Return by mail and In-store return .Now, you must return your item within 14 days from your purchase or delivery, to get a full refund. Below are all the methods explained step-wise for you.
Where is Verizon located?
Verizon, we all know is a big name in the telecommunications industry, it has its headquarters in New York. Verizon is widely popular for its best network, speed, and reliability .