What is Victorian Plumbing’s return policy?
+ FREE DELIVERY ON MOST ORDERS! Excl Apply. It’s important to us that you’re happy with your Victorian Plumbing purchase. If you’re not totally satisfied you can return it within 30 days and we will give you a full refund by the same method as your original payment.
Can I return an Victoria Plum collection to the store?
VictoriaPlum.com is an online retailer. This means we don't have any showrooms and we don't allow collections or returns in person to our warehouse. By using this site, you agree to these terms of use. If you don't agree to these terms, you may not use this site.
What is Victoria Plum's policy on trade account advice?
VictoriaPlum.com (Victoria Plum Ltd) accepts no responsibility for any damage caused by your reliance on any such advice. VictoriaPlum.com (Victoria Plum Ltd) reserves the right to amend the terms or terminate the trade account scheme at any time.
What is the warranty on Victorian Plumbing Products?
Warranty & Guarantees All products from Victorian Plumbing come complete with a minimum of 12 months Manufacturers Guarantee, many products are listed with periods longer than 12 months, in these cases the period listed is still a Manufacturers Guarantee.
Is Victoria Plum the same as Victorian plumbing?
Background The claimant, Victoria Plum, and the first defendant, Victorian Plumbing, are both online bathroom retailers. Each has been trading since 2001, with the claimant initially trading as 'Victoria Plumb' and then as 'Victoria Plum' since July 2015.
Who owns Victoria Plum?
EndlessVictoria Plum / Parent organizationIn October 2019, Endless Fund IV acquired Victoria Plum, one of the UK's most recognised brands in bathrooms, providing investment to support the continued growth in online retail.
Who is the CEO of Victoria Plum?
Paul McClenaghan (2016–)Victoria Plum / CEO
Who started Victoria plum?
Founded by brothers Jason and Shane Walker, our small, family business quickly outgrew its original offices, resulting in a move to a larger site in Hull, East Yorkshire. Our first of many, many TV ads (some of which you can view on our YouTube channel) shot us to nationwide fame. Here's one of our more recent ads...
Who owns Victoria plum bathrooms?
EndlessVictoria Plum / Parent organizationEndless is a British private equity firm. It is headquartered at 3 Whitehall Quay, Leeds, with an office at 102 Park Street, London W1. Endless has invested in West Cornwall Pasty Company, Jones Bootmaker, Crown Paints, and Theo Fennell. In April 2006, the firm acquired GlynWebb, which it sold on four months later. Wikipedia
Returning or replacing your products
With our FREE no-hassle returns and replacements service, you can quickly and easily return or replace any product within 14 days of receiving it (30 days if you are a Gold or Platinum customer).
Just a few things to note
As a Trade Account holder, we won’t charge you a restocking fee and you won’t be required to pay the transportation costs associated with the return. However, if there was a surcharge on your original delivery (due to additional transport costs) we will have to apply a similar charge to your collection.
How long is Victorian plumbing warranty?
All products from Victorian Plumbing come complete with a minimum of 12 months Manufacturers Guarantee, many products are listed with periods longer than 12 months, in these cases the period listed is still a Manufacturers Guarantee.
Can you inform us of a damaged item?
You may be required to supply photographs of any damaged items you cab upload these to site as part of returns process. Do not begin returns process until you have informed us of any damaged items.
What does it mean when you place an order on Victoria Plum?
When you place an order, this indicates that you have accepted these terms and conditions.
Can you order online at Victoria Plum?
If you live in one of the following postcode areas, you can place an order online at VictoriaPlum.com but won't be able to select a delivery date during the checkout process. Instead, you'll be contacted by phone within 10 days of placing an order online to arrange delivery.
Does Victoria Plum have showrooms?
VictoriaPlum.com is an online retailer. This means we don't have any showrooms and we don't allow collections or returns in person to our warehouse.
Does Victoria Plum disclose buyer information?
VictoriaPlum.com do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
When does the 5 year warranty expire?
Your extended product guarantee, once activated, is valid from the day your product was delivered to you. For example, a 5 year extended guarantee for a product delivered on Friday 19th August 2019, will expire at midnight on Wednesday 18th August 2024.
What happens if you don't activate your extended warranty?
If you don’t activate your extended guarantee, your products will only be covered by the standard 12 month product guarantee. If you've received your products over 31 days ago, but still haven't received your registration email, please contact us.
