If you decide to return your Willow pump purchase, here are the details of our return policy:
- Only products purchased from onewillow.com may be returned directly to us.
- The Willow wearable breast pump is a single-user medical device and returns must be new, unopened (no seals broken), unused, and in the original packaging.
- Your return request must be submitted within 90 days of the purchase date.
Can I return an unopened Willow Pump?
You can return an unopened Willow Pump within 90 days of the purchase date or your child’s birth date—whichever comes later. Only products purchased from willowpump.com may be returned directly to us.
What is the warranty on Willow products?
Willow is covered under a 12 month warranty from the purchase date, and most accessories — Flanges, Flextubes™, Containers, and Container Inserts — are covered under a 90 day warranty. Sizing Inserts should be replaced upon signs of wear and tear.
What makes Willow different from other wearable pumps?
Other wearable pumps imitate Willow’s in-bra design, but leak if you move too much. Willow also features the fewest parts to clean—only 2 with Flanges/Milk Bags and 3 with our Reusable Containers. Plus, Willow’s longer battery life helps keep you pumping on the go all day. Is Willow covered by insurance?
Can I use willow with any Charger?
Willow cannot be used with any charger that is not provided with the pump or purchased as an accessory from Willow. Usage of third-party charging accessories is unsafe, may cause serious damage to your pump, and will invalidate the warranty. Can I return Willow if it doesn’t work for me?
Does the Willow pump have a warranty?
Does Willow have a warranty? Yes! Willow Pumps are covered under a 12 month warranty from the purchase date, and most accessories — Flanges, Flextubes™, Containers, Container Inserts, and all Willow Go accessories and replacement parts — are covered under a 90 day warranty.
Can you return a used breast pump?
Due to hygiene concerns, you cannot return a used breast pump to Target at any time. In order to get a refund, breast pumps must be returned in their original packaging and with all of the seals still intact. For defective or damaged breast pumps, however, Target generally provides full refunds or replacements.
Can you return willow to Target?
Return details This item must be returned to any Target store. This item must be returned within 90 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup. View return policy for details. Opened/unsealed items are not returnable.
Can breast pumps be returned Amazon?
Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment. Breast pumps must be returned unused in their original condition with the factory seal and packaging intact. If your return is not a result of an Amazon error, we won't refund the original shipping fees.
Can you return opened breast pump?
Open/Unsealed breast pumps cannot be returned.
Is Willow or Elvie better?
The main difference between the Elvie vs Willow is that the Willow offers more flexibility in the positions you can pump in—while you can move around while pumping with the Elvie (I bent over to do laundry and pick up my baby, for instance) the Willow claims that you can pump while laying down, which is a major plus.
Is the Willow Go hospital grade?
Small, mighty, and mobile, Willow Go offers hospital grade suction strength with a sleek design that fits completely in your bra - no dangling tubes, cords, or wires.
How do I get a free willow pump?
To apply for the giveaway, all you need to do is fill out the online form, which asks basic information about you and your job. Of course, there are some terms and conditions, since the giveaway is on a first-come, first-serve basis.
Does insurance cover Elvie or Willow?
Warranty: The Willow pump motor is covered for one (1) year from the first use, and The Elvie pump motor is covered for two (2) years. The parts and accessories of both pumps are covered for 90 days.
Will Amazon accept opened returns?
Yes, you can return an opened item to Amazon as long as it falls within their return policy. There are two major stipulations that your order has to meet to be eligible as a return. The first is that you need to return the item within 30 days. If you wait too long, then you may not be able to return the item to Amazon.
What is Amazon refund trick?
The Amazon refund trick has been around for a few years. You contact Amazon customer service and claim that you have not received the item you ordered or that the item is damaged. Amazon will then issue a refund without requiring you to return the item. So you get to keep the item and its price.
Will Amazon reject a return?
As a seller, you have no control over whether a product is accepted as a return, even if it is clearly the buyers' fault that the product is damaged or defective. In most cases, customers can request returns within 30 days of receiving their order.
What do you do with a used breast pump?
Some pump manufacturers, like Medela and Hygeia, offer recycling. Some manufacturers, like Spectra, suggest consumers to recycle the old pump by taking it to an appliance or PC recycling center. You can always contact your manufacturer directly to find out if they offer a way to recycle your pump.
Can I return my Medela breast pump?
You have 14 days from the day after your delivery to notify us that you want to cancel the order. Products must be sealed and unopened in order to be returned. Our warranty covers Maternity and Nursing Wear items and the electrical parts of breast pumps, for one year from the purchase date.
Can you resell a breast pump?
If you are done with your pump forever, selling your used breast pump – or donating it – may be an option. However, used pumps should only be reused by another individual when they are a closed system pump. If you have an open system pump, you should not sell or donate your used breast pump.
What do I do with my old breast pump Spectra?
Yes, you can recycle your old breast pump; however, you must take it to an appliance or PC recycling center. These places can take apart your electronics and melt down parts to reuse again.
ULTIMATE MOBILITY
360 degree mobility with our spill-proof milk bags, or pump into reusable containers.
Two Ways to Pump
360 degree mobility with our spill-proof milk bags, or pump into reusable containers.
Smart Pumping
The Willow app is easy to pair and tracks milk production in real time.
WILLOW FAQ
Willow is unique because, unlike traditional breast pumps, everything works inside the pump, inside your bra—no external tubes, cords, wires, or dangling bottles. Our smart, hands-free pump connects to our app for step-by-step onboarding, easy session tracking, and pumping pro tips.
How long is Willow's warranty?
Willow is covered under a 12 month warranty from the purchase date, and most accessories — Flanges, Flextubes™, Containers, and Container Inserts — are covered under a 90 day warranty. Sizing Inserts should be replaced upon signs of wear and tear.
How long can you return a breast pump?
You can return an unopened Willow Pump within 90 days of the purchase date or your child’s birth date—whichever comes later.
Does Willow have flextubes?
Yes, Flextubes™, Milk Bags, Chargers, and Sizing Inserts are compatible with all Willow Generations. Containers are compatible with Generations 2 and 3, and we no longer offer Generation 1 Flanges. For additional questions, please reach out to our team.
Can Willow pump into a milk bag?
No! Willow is the only pump that offers the option to pump into Spill-Proof Milk Bags or Reusable Containers. Milk Bags enable total 360 degree mobility, while Containers offer 180 degree mobility, superior to other wearable pumps.
How long is the warranty on a Willow pump?
Answer. The Willow Pump is covered under a 12 month warranty from the purchase date. All accessories - Flanges, Flextubes™, Containers, and Inserts - are covered under a 90 day warranty from purchase date.
Can you use a Willow pump with a charger?
Please keep your original proof of purchase from onewillow.com or an authorized retailer as it is required to exercise your warranty. The Willow Pump cannot be used with any charger that is not provided with the Pump or purchased as an accessory from Willow.
Can you use a Willow Pump for more than one person?
We recommend you replace accessories immediately if you notice any wear and tear. The Willow Pump is a single-user product so use by more than one person, including purchasing second hand, will invalidate the warranty.
