What happens if a product is returned to XP-Pen after expiration?
If the Product is returned to XP-PEN after the expiration of the warranty period, XP-PEN’s normal service policies shall apply and Purchaser will be charged accordingly. XP-PEN assumes no obligation or liability beyond that which is expressly provided for in this limited warranty.
What is the warranty period of XP-Pen products?
Graphic tablet, Graphic display,Tracing pad,AC accessories : a period of 12 months from the date of purchase. 2. During the limited warranty period, XP-PEN will repair or replace at XP-PEN’s sole option, any parts of the Product that are defective or malfunctioning during normal usage.
How do I resolve a payment issue with XP Pen?
Please contact Customer Support to resolve your payment issue at +1 657-445-6129 or Email us at shop@xp-pen.com Save time and avoid frustration by entering the address information in the appropriate boxes and by double-checking for typos and other errors. Our warehouse processes orders Monday through Friday, excluding holidays.
How long does it take for XP-Pen to ship?
All orders are subject to a 24-72 working hours processing period before shipping. XP-PEN uses the best carriers in the business, but we are unable to offer same-day shipping service or guarantee overnight or 2nd-day delivery.
Does XP-PEN come with warranty?
2. During the limited warranty period, XP-PEN will repair or replace at XP-PEN's sole option, any parts of the Product that are defective or malfunctioning during normal usage. XP-PEN reserves the right to use new or refurbished replacement parts in repair of the Product.
Is my XP-PEN broken?
Check the Connection Sometimes, your X-Pen device or pen may stop working because of an improper connection. Check the USB connector cable and make sure it is actually working. You can try another USB port on your PC and see if it makes a difference. If you have another cable lying around, you can try that as well.
Why is my XP-PEN stylus not working?
Check 1: Make sure the Pen/Tablet is fully charged. Check 2: Disconnect your Pen/Tablet from your PC, restart your PC and then reconnect it. Check 3: If you use a USB cable or USB wireless receiver to connect your Pen/Tablet, then try changing the USB port on your computer.
Is XP-PEN a Chinese company?
XP-PEN is a Japanese-Chinese graphics tablet developing and distributing company. It was founded in Japan in 2005 and began its research and development of graphic tablets. In 2008 they established an office in Taiwan. In 2015, XP-Pen Technology Co.
How do I claim my XP-PEN warranty?
Register your XPPen product if purchased in India to avail additional 1 month warranty FOR FREE!
Why is my XP-PEN 12 pen not working?
Please check your battery of the pen barrel. If LED is turn on, please plug the USB charge cable into the pen and charge it at least 1~2 hours. 4. Try to remove the driver and reboot the computer.
Why is my XP pen shaking?
There are a couple of issues that commonly occur with the XP-Pen tablet drivers. First is the screen flickering. If your screen flickers on and off, it is most likely happening because the refresh rate of the XP-Pen tablet was incorrectly detected at 59Hz. You need to adjust the refresh rate to be 60Hz.
Why is my XP pen lagging?
The issue could be as simple as a lack of power, which means it's time to charge your pen or give it a fresh set of batteries. Replacing the pen nib may also improve lag. More involved fixes include checking your pen's sensitivity settings and making sure your pen's drivers are current.
Do you need to charge XP pen?
P05R Battery-free Stylus | XPPen. The XPPen P05R stylus does not require batteries or charging—no clumsy cords or extra costs, allowing you draw and create with ease! Reaching 8,192 levels of pressure sensitivity, it also provides you with increased accuracy, control, and fluidity for the finest sketches and lines.
Is XP-Pen as good as Wacom?
Overall, despite having as many pressure sensitivity levels as the XP-Pen, the Wacom Intuos has a much higher response and can draw the faintest of lines at the lower end of the pressure sensitivity spectrum better than the XP-Pen Deco tablets.
Is Wacom better than XP?
The Wacom tablet has superior build quality, with a stronger-feeling design that feels heavy and sturdier. It weighs about 1.9kg; the XP-Pen Artist 15.6 Pro weighs 1.5kg. That's not a huge difference unless you're carrying the tablet around all day, in which case, believe us, you'll notice it.
Is XP-Pen better or Huion?
However, if you're looking for a higher quality pen display or graphics tablet – a Wacom Cintiq or Wacom Intuos equivalent without the knock-me-down price tags – then we'd say Huion is your best bet. You'll get a higher quality product, still at a better price than you'd pay for the bigger brands.
When does XP-PEN return policy apply?
The following requirements will automatically apply to the seller's return/replacement, effective September 24, 2020.
Where is Unit G1 in XP Pen?
USA. Unit G1. 657-445-6128. Chino Hills, CA , 91709. If the customer is not located in the United States, please contact our customer service at shop@xp-pen.com for the local warehouse address. Please note that we are unable to request a refund when we did not receive the returned item in the official returns warehouse.
What happens if a customer requests a return or replacement?
If the customer requests a return/replacements due to their own reasons, or the customer is not in the original country of purchase, the shipping costs need to be borne by the customer.
Can you get an extended warranty on a product?
1. The extended warranty cannot be purchased separately, it can only be purchased together with specific products.#N#2. The extended warranty is not a separate product and does not participate in the 18-month warranty policy. Purchasing the extended warranty only extends the warranty time of the original specific product purchased with the extended warranty.#N#3. If you have purchased the extended warranty, you can provide the order number to apply for the original specific product's extended warranty.#N#4. The extended warranty cannot be requested a refund separately.
What happens if you return a XP pen?
If the Product is returned to XP-PEN after the expiration of the warranty period, XP-PEN’s normal service policies shall apply and Purchaser will be charged accordingly. XP-PEN assumes no obligation or liability beyond that which is expressly provided for in this limited warranty.
What is XP Pen?
To the extent permitted by law, XP-PEN limits the duration of all implied warranties to the applicable product warranty period stated above, including but not limited to the implied warranty of merchant ability or fitness for a particular purpose and warranties against hidden or latent defects.
What are the acts that are not the fault of XP-PEN?
Other acts which are not the fault of XP-PEN, including damage caused by shipping; Cosmetic damage, including but not limited to dents or scratches in decorative, structural, or nonoperative parts resulting from normal Purchaser use;
What is XPPEN technology?
(“XP-PEN”) represents and warrants to the original purchaser (“Purchaser” or "you") that Star/Artist/Deco/AC’s devices (“Product”) are free from material defects, including improper or inferior workmanship, materials, and design, during the designated warranty period, and subject to the following terms and conditions, when used normally and in accordance with all operating instructions:
How long does a graphic tablet last?
Graphic tablet, Graphic display,Tracing pad,AC accessories : a period of 12 months from the date of purchase.
Who is not authorized to make modifications to this limited warranty or make additional warranties binding on XP-PEN?
The agents, employees, distributors, and dealers of XP-PEN Products are not authorized to make modifications to this limited warranty or make additional warranties binding on XP-PEN.
Is XP Pen liable for loss of use?
XP-PEN shall not be liable for de lay in rendering service under the limited warranty or loss of use during the period that the product is being repaired. Some regions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
What happens if you return a XP pen?
If the Product is returned to XP-PEN after the expiration of the warranty period, XP-PEN’s normal service policies shall apply and Purchaser will be charged accordingly.
What is XPPEN technology?
(“XP-PEN”) represents and warrants to the original purchaser (“Purchaser” or "you") that Star/Artist/CP/AC’s devices (“Product”) are free from material defects , including improper or inferior workmanship, materials, and design, during the designated warranty period, and subject to the following terms and conditions, when used normally and in accordance with all operating instructions:
Can you buy extended warranty separately?
The extended warranty cannot be purchased separately, it can only be purchased together with specific products. 17. The extended warranty is not a separate product and does not participate in the 18-month warranty policy.
Is XP Pen liable for loss of use?
XP-PEN shall not be liable for de lay in rendering service under the limited warranty or loss of use during the period that the product is being repaired. Some regions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
Can you provide the order number for an extended warranty?
18. If you have purchased the extended warranty, you can provide the order number to apply for the original specific product's extended warranty
Does XP-PEN have a warranty?
XP-PEN does not warrant that the operation of this Product will be uninterrupted or error-free. 8. This limited warranty will also be null and void in any of the following events: The serial number or warranty seal on the Product has been altered, defaced, or removed;
Is XP Pen a limited warranty?
14. To The Extent Permitted By Law, This Limited Warranty And Remedies Set Forth Are Exclusive And In Lieu Of All Other Warranties, Remedies And Conditions, Whether Oral, Written, Statutory, Express Or Implied. This limited warranty allocates the risk of Product failure between Purchaser and XP-PEN, and XP-PEN's Product pricing reflects this allocation of risk and the limitations of liability contained in this limited warranty.
What to do if XP Pen returns?
If your order is returned to XP-PEN as undeliverable from our shipping partners, you will need to place a new order. Please contact Customer Support to resolve your payment issue at +1 657-445-6129 or Email us at shop@xp-pen.com
How long does it take for XP Pen to ship?
All orders are subject to a 24-72 working hours processing period before shipping. XP-PEN uses the best carriers in the business, but we are unable to offer same-day shipping service or guarantee overnight or 2nd-day delivery.
Is shipping fee refundable?
Original shipping fees are non-refundable. Shipping fees cover the services provided by the carrier and will not be refunded if an item is returned for any reason.
What are the rules of XP Pen?
Use Rules of Account. Registration of Account. Before you start the registration, procedure and use XP-PEN Account, you shall be a person with full capacity for civil conduct. Minors are permitted to use XP-PEN Account only with the consent of their parent or guardian.
What is XP Pen account?
XP-PEN Account includes account name and password. You may log in with the created account name (including account ID, mobile phone number) and password. You shall safeguard your account and password, and change your password regularly.
What is feedback XP pen?
Your suggestion (or “feedback”) to XP-PEN shall be deemed that you transfer all rights of “feedback” to XP-PEN, and agree that XP-PEN has the right to use this “feedback” and related information in any reasonable way. XP-PEN will treat such feedback information as non-confidential and non-proprietary;
What is XP Pen?
XP-PEN Account refers to the identification tool which is owned and managed by XP-PEN and which is used for verifying the identity of the user. As a registered user, you only have the right to use the XP-PEN Account initially registered in your own name.
Can you check your XP Pen account?
You may check and correct your information on the XP-PEN Account setting web pages. You shall use the real identity information to authenticate the registered account, and all registration information such as the account name, avatar and profile submitted by you shall not be illegal or harmful.
Does XP Pen take responsibility for content?
XP-PEN will not take any responsibility for any loss or damage that results from this behavior or activity;
Can XP Pen be suspended?
At the same time, XP-PEN has the right, depending on the nature of your conduct, to take measures including but not limited to deleting the published information, suspending the use of the XP-PEN Account, terminating the services, restricting the use of the XP-PEN Account, and seeking liability.
