How to get a refund/return on Aliexpress?
Let’s recap what you’ll need to do if you want a refund/return on AliExpress: Step 1: Check if the seller accepts returns in their AliExpress return policy. You can find these details on the product page and the information page about the seller. Step 2: Contact the seller and ask them about their return policy on AliExpress.
What happens if a seller cancels an order on Aliexpress?
If the seller confirms the order’s cancellation within 24 hours, the transaction will close, and you will receive a full refund within 3-20 business days. However, if the seller cancels the order, the AliExpress administration may apply sanctions against the store. Such measures will negatively affect the store’s reputation.
What is AliExpress Buyer Protection Program and how does it work?
With a huge range of products offered in the store and numerous businesses operating on the platform, many things can go wrong. Because of this, AliExpress has created the Buyer Protection Program to grant its customers the right to refunds. The company encourages clients to solve the issues with the seller first.
What happens if I dispute an item on Aliexpress?
If you do not manage to agree, the AliExpress administration will join the dispute and deliver the final verdict. This method implies the buyer sending the item back to the seller at your own cost. When the seller receives the package, your money will be returned. This method is more troublesome, and the effort is not always justified.
How do I return something to AliExpress from us?
To return items to a seller on AliExpress, start by contacting the seller and working out the details of your return, replacement, and/or refund. If you can't reach a fair deal, call in AliExpress and let them make a judgment call. Then simply apply proper postage to your order and drop it off at a post office.
Can you return things on AliExpress?
You have 15 days from receiving the item(s) to return your order without explanation as long as: - All items are in perfect condition and in the original packaging. Service ScopeIf the seller offers Free Return, it will be clearly marked on the item details page.
How much is it to return a package from AliExpress?
It is totally free. If the seller offers Free Return, it will be clearly marked on the item details page as follows: 2.
How long does a refund take from AliExpress?
3-20 business daysUsually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by AliExpress.
What happens if seller doesn't respond to dispute AliExpress?
- If the seller agrees with your request of Refund Only or if he/she doesn't reply within 5 days, dispute will be closed automatically, and you will get your refund in 3-20 working days (When will I receive my refund?).
Is it easy to get refund on AliExpress?
You can submit refund requests up to 15 days after your order has been completed. You can do this by opening a dispute in the order details page. Please note that you can only open one dispute per order. If you agreed with the seller to return your item, please also check the seller's shipping terms.
Is it safe to buy on AliExpress?
Contrary to popular belief, buying from AliExpress is very safe. In fact, it's probably safer than shopping from Ebay because of their buyer protection program. AliExpress guarantees that if your product doesn't arrive on time or as described in the listing, you can get a full refund.
Is AliExpress fake brands?
Although AliExpress does not allow fakes on the platform, they do exist. Illegal sellers hide counterfeit goods by brands that shoppers look for, such as Nike, Calvin Klein, Gucci, Armani, and many others. AliExpress vendors often share hidden links to offer fakes.
What happen if I cancel my order in AliExpress?
Please click the button [Cancel Order] on order detail page, select a reason for cancellation, and then [Submit] the request. If the seller does not respond to your request within 72 hours, the order will be automatically closed and refund will be returned to your account.
How to get a refund on AliExpress?
Here is how to do in: Log in to your AliExpress Account. Find the order you want to cancel and click on it. Hit Cancel Order.
How to contact AliExpress if merchant fails to honor deadline?
To get in touch with AliExpress customer service, go to their help page, scroll to the bottom of the page, and click on Online Service. Don’t forget to log in to your AliExpress account first!
What is AliExpress online?
AliExpress is a China-based online store and a part of the huge Alibaba Group. It connects sellers and buyers worldwide, offering almost everything you want or need—from toilet brushes to state-of-the-art technology.
How long does it take to get money back from AliExpress?
If your AliExpress order cancellation is accepted, you should get your money back in three to 20 business days. Don’t forget that you have only seven days after your purchase to cancel your order and get a full refund.
Does AliExpress offer refunds?
Yes, AliExpress does offer refunds. With a huge range of products offered in the store and numerous businesses operating on the platform, many things can go wrong. Because of this, AliExpress has created the Buyer Protection Program to grant its customers the right to refunds. Solve My Problem.
Can you be sure what you are going to get when you buy online?
When you buy online, you can never be sure what you are going to get. You order a comfortable office chair, but you end up with a key ring. Many AliExpress customers report getting something they did not order.
Everything About AliExpress Returns
AliExpress returns work via mail, but the rules differ based on whether we’re talking about:
How To Return a Product Purchased via AliExpress
Here’s how the AliExpress return policy differs based on whether you are eligible for a free return or not.
Use DoNotPay and Start a Return Process Before You Know It!
Tired of reading through endless terms and conditions and trying to understand whether they apply to your item? DoNotPay can start the return process within minutes by sending a customized return request letter to AliExpress! Follow the steps below:
How long does it take for AliExpress to respond to a dispute?
The seller has five days to react. Ensure you check the dispute’s progress, as the seller may submit a proposal in response to yours. If the customer and the supplier do not reach an agreement, the AliExpress representatives will interfere and make a decision.
How to get a refund on AliExpress?
However, you should be careful even with the minor details for your claim to be approved. Here is what your plan of action should include. 1. Collect Evidence. Always keep in mind the possibility of a dispute with the seller when receiving a shipment.
What happens if you cancel an AliExpress order?
However, if the seller cancels the order, the AliExpress administration may apply sanctions against the store. Such measures will negatively affect the store’s reputation. Therefore, in such cases, sellers will give many arguments in their favor to maintain their rating.
How to get a refund on eBay?
Pick the item for which you wish to receive a refund in your account and decide on the type of compensation. Indicate whether the goods arrived or not and the sum of refund you are claiming. Describe the issue and upload its visual evidence.
What is partial refund?
Partial refunds are provided for cases when the amount of your claims is less than the value of the goods. For example, you ordered a green T-shirt, but a blue one arrived. It is also applicable when a product comes with minor defects but is still usable.
Does AliExpress refund credit card?
If you paid by credit card, AliExpress will issue the refund to it. If your card was expired or got blocked, contact the bank that issued it for more information. Typically, in such cases, the bank redirects all incoming funds to your current account or gives them out in cash upon request.
Can you return a package when the seller receives it?
When the seller receives the package, your money will be returned. This method is more troublesome, and the effort is not always justified. Nevertheless, if you bought an expensive item, sometimes it is more profitable to send it back and get a full refund than to claim partial compensation.
Does AliExpress offer free shipping?
Yes. As of -, AliExpress does offer free shipping policies. View the discussion thread for more details.
Does AliExpress offer free returns & exchanges?
Yes. As of March 8, 2021, AliExpress does offer free return policies. View the discussion thread for more details.
Does AliExpress offer international shipping?
Yes. As of April 21, 2021, AliExpress does offer international shipping policies. View the discussion thread for more details.
Does AliExpress offer curbside pickup?
Yes. As of March 8, 2021, AliExpress does offer in-store pickup. View the discussion thread for more details.
Reason for Product Return and How to Handle It?
We never want to be involved in the return process. It can be avoided if we focus on what makes the customer send back the items.
Why Do You Need a Return and Refund Policy?
It would help if you had it because having one helps customers clear doubts about product return. Another important reason is that most customers consider a store reliable if it has a user- friendly return policy.
Where Should I Place my Return Policy?
It would help if you placed it such that customers can quickly locate it. Homepage footer is the ideal place. Adding a link to the return policy at the checkout page will boost the user experience as it allows them to read the return policy without leaving the page.
How to Make Your Return Policy Customer Friendly
Keep the days for return policy lesser than that mentioned by the seller. It will cover up for any shipment delay or late arrival of the refund package.
What if it Cost More For Product with Return Shipping than Sending Replacement
When the product is low priced, and return shipping will be borne by you (as specified by you in return policy). In such scenarios, instead of asking for a product refund, send a replacement.
Some Good to Know Points For Newbie in AliExpress Return
Customers, upon knowing the product are eligible for free shipping, don’t think a lot before purchasing.
How to Reduce the Rate of Return
It is a major reason behind the majority of returns. The poorly crafted or incomplete descriptions lead to a difference in products received from those described in the store.
How to Claim a Refund on AliExpress?
You can claim a refund on AliExpress if you’re in one of these scenarios:
How Long Do AliExpress Refunds Take?
AliExpress refunds can take anywhere from 3 to 20 business days, depending on the payment method and your refund reason.
Will I Get a Refund if I Cancel Orders Awaiting Shipment on AliExpress?
Yes, Aliexpress will refund you if you cancel your order before it is shipped. Check the first question on this list for more details on order cancelation and refunds.
In What Currency Will I receive My Refund on AliExpress?
AliExpress will refund you in the same currency you made the purchase. It will use the conversion rate of the purchase date so that you are refunded the exact amount you paid, including VAT or sales tax, in case of a full refund.
How Long Would It Take to Get a AliExpress Refund if I Cancel an Order from AliExpress Within a Few Minutes of Ordering?
When you cancel an AliExpress order within a few minutes of placing it, you will still need to wait for the seller’s approval and then wait for AliExpress to process it.
Can I Get a Refund after Buyer Protection Has expired on AliExpress?
Getting a refund after AliExpress buyer protection expires depends on the reason you’re requesting a refund.
Can a seller refuse to cancel my order on AliExpress?
Yes, the seller will receive your order cancelation request and decide to approve or refuse it.
