amazon handmade return policy

by Torrey Williamson Published 2 years ago Updated 1 year ago

Amazon Handmade: Returns, refunds, restocking fees, and cancellations policies

  • Returns. To ensure a consistent experience for customers, Handmade Makers must match or exceed Amazon’s return policy , which states you must accept any return requests within 30 days of ...
  • Refunds. A refund should be processed after you receive a return from a buyer or you make arrangements to refund a purchase.
  • Restocking fees. ...
  • Cancellations. ...

Full Answer

Does Amazon have a return policy?

Some exceptions to the 30-day policy are:

  • Products bought from third-party sellers—depending on the seller, the return period can be between seven and 30 days
  • Faulty items might be accepted after the 30 days have passed
  • Baby gear is accepted within 90 days of receipt of shipment
  • Mattresses can be returned within 100 days of receipt

More items...

What is Amazon's return policy?

For Items Sold and/or Fulfilled Directly By Amazon:

  • Returns must be made within 30 days of the delivery date. ...
  • Returns are free. You don’t have to pay the shipping fees for returning items.*
  • Full refund if the item is damaged, defective, or incorrect.

How to apply and sell with handmade at Amazon?

The seller was given one week to decide from among three options:

  • Accept the pricing presented, authorizing Amazon to implement it immediately.
  • Accept some of the new pricing “suggestions.” For products which weren’t accepted at the suggested price point, Amazon may elect to drop them altogether.
  • The seller could manually update the pricing themselves. ...

What is Amazons refund policy?

Amazon’s return policy is basically that buyers return items that are defective, damaged or the incorrect product within 30 days for a full return. If the item is returned later than that, buyers are only eligible for a partial refund. More information on the return policy can be found here.


Can you return custom items on Amazon?

Customized products: Due to personal configuration, inscription, or design on these products, you are not required to accept returns or exchanges unless the products were damaged/defective upon arrival, or materially different from what was ordered.

Can I return an item to Amazon if I opened it?

Yes, you can return an opened item to Amazon as long as it falls within their return policy.

What items will Amazon not make you return? doesn't accept returns of the following items: Computer laptops, desktops, and Kindles more than 30 days after delivery. Items classified as hazardous materials or that use flammable liquids or gases (contact the manufacturer directly for service, warranty, return, and refund information)

What is considered handmade on Amazon?

Everything sold on Handmade must be handmade, hand-altered, or hand-assembled; no mass-produced products are allowed to be sold on the marketplace. Some examples of products that are offered on Amazon Handmade include: Handmade cutting boards. Abstract art.

What is Amazon refund trick?

The Amazon refund trick has been around for a few years. You contact Amazon customer service and claim that you have not received the item you ordered or that the item is damaged. Amazon will then issue a refund without requiring you to return the item. So you get to keep the item and its price.

Why does Amazon refund without return?

If Amazon finds out that the product value surpasses the shipping cost and other expenses, it gives a refund without a return. For this reason, Amazon has given sellers the option to let buyers keep the items once granted a refund. If Amazon decides that you can get a refund for the item, it will notify you.

Why did Amazon let me keep my return?

If the price is so low that it exceeds the cost of shipping it back to Amazon, as well as inspecting it and restocking it, they may decide it's not worth the logistical hassle. Allowing you to keep the item also helps the company retain its customers and build a more positive reputation.

Why does Amazon tell you to keep returns?

The report also cited a Walmart spokeswoman, who explained that the “keep it” option “is designed for merchandise it doesn't plan to resell and is determined by customers' purchase history, the value of the products and the cost of processing the returns.”

Can I get a refund and keep the item?

Even on the consumer end, there could be some inconvenience with the “Just Keep It” policy. Yes, customers can get their money back, but they are still stuck with an item they don't want or can't use.

How hard is it to sell on Amazon handmade?

In order to sell on Amazon Handmade, you need to apply for an account, and wait for them to decide if you'll be approved or not. It's not as easy as just signing yourself up, and then adding products on the same day, and it could even take a few weeks for the process.

What does it cost to sell on Amazon handmade?

$0 per listing. Amazon has gifted Handmade sellers a privilege that most sellers on Amazon are not privy to: Unlimited free listings. In contrast, Amazon Handmade's biggest competitor, Etsy, charges $0.20–$0.25 as a listing fee for every item listed.

Is Etsy better than Amazon?

Unlike Amazon Handmade, Etsy imposes a listing fee of $0.20 per item and a 5% transaction fee for each sale. Despite this and the fact that Amazon offers free product listings with no expiration, Amazon Handmade still has higher fees than Etsy. *The fee varies from 3 to 6% for international sellers.

Can I return an item to Amazon if I don't like it?

Thanks! Yes a buyer can return an item for no reason at all. On Amazon they have 30 days from receipt to contact you for a return. If it is a change of mind then they should be responsible for the return postage.

Can I return an Amazon item if I don't have the box?

Now, most Amazon returns are easier than ever with no box required. After getting a QR code from the Amazon Return Center, items can simply be handed to an associate without a box or label, and they will pack and ship it for free.

Can you return Amazon used like new items?

A used or open box item purchased from Amazon Warehouse can be returned within 30 days of receipt of shipment. Renewed products come with the Amazon Renewed Guarantee giving you a replacement or refund within 90 days of purchase if the item does not work as expected.

Do you have to have original packaging to return to Amazon?

To return an item, go to Your Orders. Products must be returned in new and unworn condition, with all original packaging, tags, and certificates of authenticity. Any products returned without their original packaging and documentation will be rejected.


Enrollment in and approval to sell in the Amazon Handmade store comes with a waiver of the Professional selling fee ($39.99) for makers that are approved to sell in the Handmade category.

Copyright, trademark, and other related policies

You must comply with all federal, state, and local laws as well as Amazon policies applicable to your products and product listings. You may not violate the Intellectual Property (IP) rights of brands or other rights owners.

Protecting Handmade integrity

Amazon reserves the right, in its sole discretion, to conduct a review of products and the makers listing them in the Handmade store. As part of that review, we reserve the right to remove listings, makers that do not comply with Amazon, or Handmade specific guidelines and policies.

Listing requirements

All listings must adhere to all Amazon listing policies and Handmade listing requirements guide, as documented in Amazon Handmade: Category listing policies & requirements.

Customization data

Makers selling customized goods are subject to the Customization Program terms for sellers.

Handmade returns, refunds, restocking, and order cancellation

Sellers of handmade products must comply with all Amazon Handmade: Returns, refunds, restocking fees, and cancellations policies as well as the Amazon Handmade: Best practices for fulfilling orders.

Information sharing

In addition to any information sharing agreement through the Amazon Services Business Solution Agreement, you agree that by creating a Maker Profile page, any information about you or your products (including images of you or your products) can be shareable by Amazon customers through websites, mobile applications, and other online points of presence.. Returns Policy

Items shipped from, including Amazon Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Mistaken Returns

Ensure you enclose the correct and complete item when making a return. The correct item must be returned to receive a refund.

Amazon Global Store Return Policy

It can take up to 25 days for an item to reach us once you return it. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

Amazon Alexa Voice Shopping

Non-digital products purchased using Alexa are eligible for free returns, except for Amazon Pharmacy purchases, which are subject to Amazon Pharmacy's return policy. To return a product purchased using Alexa, process your return as normal in the Returns Center. We'll automatically refund you any shipping charges applied to the return.

Seller Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of While most sellers offer a returns policy equivalent to's, some seller returns policies may vary.

Delivery with Services

Returns or exchanges for items purchased from a third-party seller that provided a Delivery with Service (in-home unpacking, installation, assembly, etc.) have to be scheduled by the seller.

Amazon Devices

Amazon-branded devices such as Kindle e-readers, Fire tablets, Amazon Fire TV devices, and Echo devices and their accompanying Amazon-branded accessories purchased from can be returned within 30 days of receipt of shipment as long as they remain in the same condition as the date of purchase.

Amazon Handmade benefits

We have a Maker application and audit process to ensure we are building a shop of genuinely handcrafted goods.

Amazon Handmade program eligibility

An approved selling account on Amazon, enabled with a Professional selling plan, with no restrictions from selling.

Amazon Handmade product eligibility

All products listed for sale in the Amazon Handmade store must comply with the following eligibility requirements:

Apply to sell in Amazon Handmade

Note: You must have an existing Seller Central account before you can apply to sell in Amazon Handmade.

Your Amazon Handmade maker profile

Use your maker profile page as a place to tell customers about yourself and the products you make. The information you share on this page will be visible to customers on Amazon and should only represent you and your business. For more information, see the video on Amazon Handmade: Maker profile or go to Amazon Handmade: Maker profile .

Listing Amazon Handmade products

If you are currently selling handmade products in a different category on Amazon, and those products meet the Amazon Handmade criteria, you can re-list them in Amazon Handmade after you register. For more information, see the video on List your first handmade product or go to Amazon Handmade: List your products.

Shipping Amazon Handmade products

After you have added your items, learn more about how to manage your Handmade business, including managing your orders and increasing sales.



  • A refund should be processed after you receive a return from a buyer or you make arrangements to refund a purchase. You are not required to issue a refund until the item is returned to you for inspection. You can issue full or partial refunds via the Manage Orders tool. Go to Refund option…
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Copyright, Trademark, and Other Related Policies

Protecting Handmade Integrity

Listing Requirements

Handmade Returns, Refunds, Restocking, and Order Cancellation

Information Sharing


News Announcements and Press Releases

  • Sellers of handmade products must comply with all Amazon Handmade: Returns, refunds, restocking fees, and cancellations policies as well as the Amazon Handmade: Best practices for fulfilling orders.
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