What is American Signature return policy?
Merchandise can be returned within 7 days of the date of the delivery, minus delivery fee with 15% restocking fee. Merchandise cannot be returned after 7 days of the date of the delivery. Item(s) shipped via manufacturer parcel shipping may be cancelled for a full refund up until the item(s) ships from warehouse.
Does American Signature have a warranty?
American Signature is guaranteed to last a lifetime. Our furniture must pass a series of rigorous quality standards before it can be called an American Signature product. We're so confident our furniture will last; we back it with our limited lifetime warranty at no additional cost.
Can you return a couch?
Fortunately, despite what the retailer may try to tell you, you can still send the faulty sofa back. Under the Sale of Goods legislation, a retailer has a responsibility to provide you with goods of a certain standard of quality and durability.
What is Value City's return policy?
After your receipt of merchandise, if you are dissatisfied for any reason, you may return it for a full refund, less delivery fees, so long as it is returned or exchanged within 7 days of pickup or delivery.
What is pure promise?
Pure Promise is a 5 year worry-free protection plan for your furniture. It covers stains, accidents, and structural damage to fabric, leather, and wood items. A Certified Service Technician responds to all incidents. Trained Professional will repair or replace damaged items.
Can I cancel an order from Value City?
You may cancel your order and ask for a full refund prior to delivery or pick up. A full refund will be issued to the original method of payment. To cancel your order, simply call a service representative.
What percentage of furniture is returned?
“Shoppers return 5 to 10 percent of what they purchase in store but 15 to 40 percent of what they buy online,” David Sobie, co-founder and CEO of Happy Returns told CNBC.
Can I return assembled furniture?
It is safe to say that attempting to return partially assembled furniture is a bad idea. And if you are planning to return fully assembled items, make sure they are in tip-top condition and that you are not missing any pieces.
How much does it cost to return a sofa?
You may be charged a restocking fee on returns—typically between 10 and 20 percent of a product's sale price. Also, stores might not refund a customer's original delivery fees.
Can I return a couch to City Furniture?
Item must be in new, unused condition in the original packaging. Any damage must be reported to Customer Care within one (1) day after delivery and will require clear photographs to arrange appropriate services. For minor damages, CITY Furniture will provide in-home repair service.
How do I return a couch package?
1:092:32Packing Sofa - YouTubeYouTubeStart of suggested clipEnd of suggested clipCover the couch in sections with the packing blankets taping. Around each one to keep it snug andMoreCover the couch in sections with the packing blankets taping. Around each one to keep it snug and secure. Once you have the couch covered you'll be ready to take it to the truck.
What is Big Lots return policy on furniture?
Returns must be made within 30 days of receipt. Bring the item, along with all packaging, paperwork, parts and accessories to any Big Lots store. To ensure a refund or exchange, the item must be in its original packaging and condition.
How do I return a couch package?
1:092:32Packing Sofa - YouTubeYouTubeStart of suggested clipEnd of suggested clipCover the couch in sections with the packing blankets taping. Around each one to keep it snug andMoreCover the couch in sections with the packing blankets taping. Around each one to keep it snug and secure. Once you have the couch covered you'll be ready to take it to the truck.
Can I return a couch to Costco after a year?
Easy returns at Costco. If you are not satisfied with your piece, you can return furniture even after a year with limited exceptions. No hassle and full refund. At Costco, you can purchase furniture online too, and they do provide delivery on online transactions, but the prices can vary.
Can I return an old couch to Costco?
Products purchased at a Costco location need to be returned at the returns counter at any Costco warehouse. Items ordered online can be returned at any Costco warehouse -or- you can initiate a return through Costco.com. Accepted payment methods differ online and in the warehouse.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
How long is Pure Promise?
Pure Promise is a 5-year protection plan and if you do not make a claim during the coverage period, an in-store credit of the warranty amount will be available for use. Learn More About Pure Promise Protection. Pure Promise Protection Plan Details. Pure Promise Protection Terms & Conditions.
How long does it take to return merchandise from a warehouse?
Merchandise that has already shipped from warehouse must be returned to your local store in original condition for a refund. Returns must be made within 7 days upon receiving item (s) and will incur a 15% restocking fee.
How long do you have to notify the store of damages?
If you discover damages to your merchandise, you must notify store personnel within 7 days of taking possession of the merchandise. Customers that pick up merchandise from the store and/or use Manufacturer Parcel Shipping are required to return the merchandise to the store for service or exchange.
How long do you have to notify the service store of damage to merchandise?
Once picked up, if you discover damages to your merchandise, you must notify store personnel within 7 days and bring your merchandise to the store for service or exchange. Service Stores do not have the ability to hold merchandise past the scheduled date of pickup.
What is the law applicable to the interpretation and construction of these Terms and Conditions?
The law applicable to the interpretation and construction of these Terms and Conditions shall be the applicable federal laws and the laws of the State of Ohio, without regard to principles of conflict of law, and the ordinary choice of law rules will apply in any court proceeding in which the matter is adjudicated.
Can I return a one only item?
Refunds may only be made if merchandise is in "as-new" condition. "AS-IS" and "One Only" items are not refundable or exchangeable. Except where prohibited by law, a 15% restocking fee may apply to returned merchandise or cancelled orders.
Can I cancel my order before delivery?
You may cancel your order and ask for a full refund prior to delivery or pick up. A full refund will be issued to the original method of payment. To cancel your order, simply call a service representative. In addition to the foregoing, the following policies apply to refunds "After" Delivery or Pick Up.
Does American Signature Furniture offer free shipping?
Yes. As of -, American Signature Furniture does offer free shipping policies. View the discussion thread for more details.
Does American Signature Furniture offer free returns & exchanges?
Yes. As of -, American Signature Furniture does offer free return policies. View the discussion thread for more details.
Does American Signature Furniture offer international shipping?
Based on our records, American Signature Furniture does not currently offer international shipping policies. Check the full discussion to learn more.
Does American Signature Furniture offer curbside pickup?
Based on our records, American Signature Furniture does not currently offer in-store pickup. Check the full discussion to learn more.
How long does it take to report a damaged item to American Standard?
Damaged or missing items must be reported within 14 days of receiving your product in order to ensure proper credit. To report damage or missing items in your order please call American Standard (800-442-1902)
What is the phone number for Amazon?
Please call us toll-free at AS (800-442-1902) Monday – Friday 8:00 AM to 5:30 PM EST. A Customer Service representative will assist you and confirm whether or not the order can be cancelled for a full refund. Once an item is processed, the terms of our Returns Policy will apply.
How long does it take for American Standard to return merchandise?
Return Policy. American Standard will accept for return merchandise purchased at Americanstandard-us.com, up to 30days after the date of purchase.
Can MTO be cancelled?
MTO item (s) are Final Sale, and may not be returned for a refund. MTO item (s) on order cannot be cancelled once the item is in production. Please contact Consumer Connections at 855-815-0004 if you have any questions or require assistance with your order.
What happens to your information if you elect to proceed with a transaction that involves the services of a third party
So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction (s) in which that service provider or its facilities are located.
How is payment card data encrypted?
It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
What is a cookie?
"Cookies" are small amounts of data that are stored on your computer. They find their way to your browser via a Web server. They sound friendly and helpful because they are. They flag information about your activity on our Web site. This information helps us improve our site and make it friendlier and easier to use. We never use cookies to save passwords, credit card numbers or other highly confidential information.
When should I sign out of my account?
To further prevent unauthorized access to your account, remember that, after you sign in, you should sign out once you have completed your transaction, completed managing your account, or decided to step away from your computer.
Do third party providers collect information?
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Does American Sale require authentication?
Your browser, therefore, requires American Sale to authenticate itself before such transactions can proceed.
Can you share your password with anyone?
We encourage you to use a unique password that is not easily determinable (e.g., don't use your name or street name). Keep your password and do not share it with anyone. Your password is the "key" to your account; anyone who gets this "key" can, along with your email address, gain access to your account.
About American Signature Furniture
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American Signature Furniture Reviews
How do I know I can trust these reviews about American Signature Furniture?
American Signature Furniture author review by ConsumerAffairs Research Team
American Signature Furniture stores are concentrated mainly in the Eastern half of the country. The company offers traditional furnishings, as well as home décor accessories and outdoor furniture.
Stock Items
We strive to do everything right the first time and hope that you love your purchase. To initiate a return, contact customer service by filling out our form on our contact page, and they will provide instructions for returning your merchandise. Please note that you will be charged a 15% restocking fee for all returns or exchanges.
Direct Ship Items
Orders that have been shipped cannot be canceled or returned until you have the merchandise. To initiate a return, contact customer service by filling out our form on our contact page, and they will provide instructions for returning your merchandise. Please include your original sales order number when contacting Internet Sales Support.
You've Got Questions... We've Got Answers!
- Need some help navigating the site, questions about specific products, maybe you're unsure about what to look for when shopping for furniture? Then you are in the right place. Read some of the most frequently asked questions by shoppers just like you.
Finding The Right Help
- I have questions about a product?
You can find detailed information of any item on the product detail page, but if additional questions arise you may contact one of our Home Furnishing Consultants at any of our stores. You can also call our Customer Care Crew and they will be happy to answer your questions. If tal… - I have questions about my order?
Local service representatives are available to help with your order. We will send you the phone number for your local customer support team as soon as your order is processed. As always you can call our Customer Care Crew, send us an email at anytime or chat live with a representative. …
Reporting Damaged Or Defective Furniture
- What if my furniture is damaged or defective?
If during delivery your merchandise or property has been damaged, you must notify store personnel within 7 days of the date of delivery. If you believe a product to be defective please notify store personnel. If during shipping your merchandise has been damaged, you must notify …
Delivery, Shipping & Pick-Up Services
- Each store's pickup and delivery services are unique to their local area. Please contact your local store to find out what services are available. Currently, we are only able to deliver or ship furniture within a store's local delivery area and are unable to ship merchandise by alternate methods. All online orders must be paid in full at the time of purchase.
Pricing & Payments
- Do you have Layaway?
While we don't offer a traditional layaway program, we do have a program that allows you to lock in an amazing sale price for 90 days. Once you have paid in full for your furniture, you can make arrangements to pick it up or have it delivered. Visit a local store or call our web team to start yo… - Are the prices in my Shopping Cart guaranteed?
We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur, sometimes overnight. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order and it has been processed. Please note, we r…
Registration & Privacy
- What are the benefits of registering?
The process takes only a moment, just enter some information and you’re done! 1. Save your online shopping cart and retrieve it from any device 2. Save your address and payment information for faster checkout 3. Track your order online 4. Receive notice of sale events and e… - How do I change my personal information?
Login to your Account to change your street or e-mail address, phone number, password or payment options. Please note changes made to "My Account" will not update information in your order. To change any information in your order please contact your local customer service team …
Protection Plans & Warranties
- How can I protect the furniture I purchase?
When you click "Proceed to Checkout" from your Shopping Cart, you'll arrive at the first step of our easy-to-use order process. If you have items in your order that can be protected, you'll see additional information and pricing. You can select Pure Promise for eligible items. Pure Promis… - What do I do if something happens to my protected furniture?
Contact Uniters - Pure Promise directly at 1-877-478-2467 within 15 days of the occurrence that leads to your claim. 1. View the Uniters Website