keen return policy

by Ada Hammes II Published 2 years ago Updated 1 year ago

What is keen home’s return policy?

If you are the original end-user or purchaser of Keen Home products and you are not satisfied with them for any reason, you may return them in their original condition within 30 days of receiving the purchase for a full refund minus a 20% restocking fee.

How do I get a refund from keen?

To qualify for a refund, Keen requires you to send the request within 30 days from the date of purchase. For practical reasons, you should initiate the return sooner rather than later. It would be best to do so the moment you realize the delivered merchandise doesn’t fit you.

What is keen’s warranty policy?

All KEEN warranty decisions are final. KEEN is not responsible for any cost, or damages, incurred due to loss of use of the product. All cash refunds must be obtained through the original purchaser. Still have questions?

Can I Return my item to keenfootwear?

We want you to be happy with your purchase. If within 30 days of receipt of your order you are not entirely happy with your purchase from, you may return it to us. It is important that any unwanted item unless faulty is returned in a resaleable condition.

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What is KEEN return policy?

We want you to be happy with your purchase. If within 30 days of receipt of your order you are not entirely happy with your purchase from, you may return it to us.

Does KEEN have free return shipping?

KEEN offers free return shipping for all orders within the lower 48 states. We will give you a free return label that will be good for 30 days from your order date.

Do Keens run true to size?

Keen Shoe Sizing Keen footwear features a wider toe box than other shoes. The extra space for toes helps Keen shoes to fit more securely and comfortably. To account for this difference, Keen recommends that shoppers start by going up 1/2 size from their standard shoe size to find their proper Keen shoe sizing.

How Long Will KEEN boots last?

Some of the best Keen boots and shoes can last for 400-450 miles—that's close to one million steps! However, your overall mileage will vary based on the shoes you buy, how you care for them, and other factors.

How do I get a refund from KEEN?

Refund PolicyKeen has adopted a policy of honoring refund requests up to the total available balance within a User account.To begin this process, please contact our Customer Support department with your request. ... Keen will also process requests for refunds received through the Support Form found in our Help section.More items...

How can I get free KEEN shoes?

Just go to and you only need to provide your email and the email of the person you are nominating. The person nominated will receive an email inviting them to pick a pair of shoes or boots from the site and provide shipping information. Keen will ship a free pair of shoes to them at no cost.

Do Keens run wide or narrow?

The widest size we manufacture is E (for UK H). However, KEEN's run wide to begin with, so we offer styles that have been known to comfortably accommodate a 3/4E size foot. To view our selection select the 'wide' icon underneath the size buttons on the left side of each product page.

Should you size up in Keens?

As a general rule, go up 1/2 size from your standard shoe size then work from there. A few more issues you may want to consider: KEEN with the eVent or KEEN. DRY water resistant membrane tends to have less interior volume in the toe box area of the shoe, so sizing up to some extent is sometimes necessary.

Are KEEN shoes small?

In the production year of 2008, we switched manufacturing locations and some customers who were on the edge of their size ended up needing to size up after that. This is the same time that we officially started suggesting a 1/2 size up from your normal KEEN size, but they've always fit a little small.

Are Keen boots worth the money?

I have been wearing these almost everyday now for over 15 months. I am in construction and they hold up to anything I put them through. They cost more than an average boot, but with quality work footwear like Redwing or Keen, you really get your moneys worth.

Why are Keens so comfortable?

A Keen shoe has a wider toe box compared to most shoes because it ensures comfort and breathability. This extra wiggle room is essential if you are on your feet all day hiking and working. Many Keen shoes also feature adjustable elastic bungee lace closures to accommodate different foot styles and ensure a perfect fit.

When should you throw out hiking boots?

Mileage Considerations Some shoe manufacturers recommend consumers replace their hiking boots every three to six months or every 350 to 500 miles depending on usage. This milestone may be accurate, depending on the type of hiking a person enjoys and the conditions in which the boots were used.

Where is my KEEN order?

The first step is to wait until your tracking number is active (usually 24 hours from shipping notification). Once the order is in transit, call 1-800-742-5877 and say “track a package” to get started.

Does KEEN ship to Canada?

Unfortunately, at this time we do not ship outside of Canada. However, we do partner with international dealers that may be able to assist further in finding our product locally.

How To Send Products Back to Keen Footwear

According to the Keen return policy, you can return the merchandise that doesn’t meet your expectations only by mail. When you land on the Returns page, do the following:

Can I Return Products to Other Merchants via DoNotPay?

You can send products back to any seller with DoNotPay. Check our guides to the return policies of popular merchants in the table below and sign up to get a refund or an exchange in a snap:

Want To Save Money and Avoid Bad Purchases? Look No Further!

Aside from helping you send a return request to any company, DoNotPay can also assist you in getting a refund in a flash! We can also help you request a refund for any late, missing, or damaged delivery.

Getting Rid of Bureaucratic Procedures Has Never Been Easier

The process of composing a return request letter is tiring, which is why you should turn to DoNotPay for help. Our app will assist you if you want to avoid similar bureaucratic hassles, such as:

How to contact Keen for replacement laces?

If you need help choosing a lace, feel free to reach out at, or call us a 1-866-676-5336. Please note: We currently don't have any replacement laces for KEEN Utility work boots and shoes. There are several companies that sell laces in different lengths and widths online.

Can you use insoles in Keen shoes?

Yes, replacement insoles are a great way to fine-tune comfort for your feet and arch support needs. You can use them in your KEEN shoes or add KEEN comfort to non-KEEN shoes. Simply trim them to fit. Follow the link below to see our selection, including our new plant-based insoles.

How long does it take to return a Keen shoe?

We accept return request up to 30 days after you've made your order and in the same condition you received it. Unfortunately, KEEN does not cover the cost of return shipping. You can either receive a store credit to use on another pair of KEEN shoes or request a refund.

Can I return a store credit if it is damaged?

Please ensure all returned items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).

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