Does Best Buy have a return policy?
You may return any item purchased on BestBuy.com at any Best Buy store. For faster return processing, please bring your packing slip (if you received one), or your receipt, the credit card used to make your purchase, and a valid photo ID. Find a store Use our prepaid return label
Can you return an open box at Best Buy?
You can return all types of open box monitors to Best Buy including those from Acer, AOC, LG, Samsung, and HP. However, the monitor you return must not be dented or damaged and should be in a “new-like” condition. Does Best Buy Accept Monitor Returns Without Receipt?
What is Best Buy's open box policy?
The Best Buy open box return policy allows returns for a full refund as long as the items are returned in like-new condition, with all accessories and original packaging. Best Buy might deny a return or deduct a nonrefundable fee from the refund for missing package components.
Does Best Buy accept returns on opened items?
We only accept mail-in returns if the item was purchased online. With some items you'll be able to print a prepaid return mailing label. Returning a large item. If you're interested in returning a large item that you purchased from Best Buy, we offer pickup services to help ease the burden. Returning or exchanging gifts.
Orders
Have questions about your recent order or would like to change something? Try the links below.
Returns
Not satisfied with a recent purchase? Check out these links on how to return or get service for your item.
Help Center
Find answers to commonly asked questions about orders, product information, returns and more.
Holiday Return Policy
Now, the window for most purchases made during this holiday season has been extended to January 16, 2022, regardless of your membership status.
Can I return an item at Best Buy without a receipt?
To return an item at Best Buy, you must have the original contents and packaging as well as a receipt, the card used to make the original purchase, and a photo ID.
What items cannot be returned at Best Buy without a receipt?
Best Buy asks for proof of purchase for all products in order to process a return. If you are unable to display a receipt or other proof of purchase at the time of the return, you may be able to still return your item by providing the email address tied to the purchase.
Does Best Buy have a 30-day return policy?
Best Buy offers a 30-day return policy or longer only for My Best Buy Elite members, My Best Buy Elite Plus members, and Best Buy Totaltech members. For non-members, most products allow for a 15-day return window from the date you received your item.
