What is Big Sandy's Return, Exchange Refund Policy?
- A one-time reselection, of equal or greater value, or return is allowed within 3 days of receipt of merchandise. ...
- Delivery is a service and the original delivery fee is non-refundable. ...
- All return merchandise will be charged a 10% restocking fee which will be subtracted from the refund amount. ...
Full Answer
Why choose Big Sandy Superstore for your mattress?
We can even haul away your old mattress upon delivery. Backed by over 60 years of service, Big Sandy Superstore ensures your satisfaction, so you can count on us instead of counting sheep. For our Columbus, Ohio friends, we have Big Sandy Superstore locations near you to help serve your needs.
How much does Big Sandy Superstore charge to ship?
After adding to cart there is no free shipping option. The cost is $99 to ship. Customer service is absolutely terrible with this company. DO NOT waste your money and time with… DO NOT waste your money and time with big sandy superstore! First problem...
What is the cost of a Big Sandy kitchen set?
Problem is Big Sandy delivery and accounting. We originally ordered a 3 piece kitchen set for $4874.44. Soon after, we realized that it was too big dimension wise to fit our kitchen, so we worked with our salesman Taylor Miller to find a set that would fit.
Is product from Big Sandy a good brand?
Product is fine and looks good. Problem is Big Sandy delivery and accounting. We originally ordered a 3 piece kitchen set for $4874.44. Soon after, we realized that it was too big dimension wise to fit our kitchen, so we worked with our salesman Taylor Miller to find a set that would fit.
When It Comes to Mattresses, Size Matters
If you wake up feeling stiff or like you didn’t get any sleep, or if you toss and turn all night trying to find that just-right position, then your mattress may be to blame. Let us help you find the right fit for your sleep habits!
Twin & Full
If your space is small or you’re shopping for a child, check out a twin mattress (or the extra 5” length of a twin xl) or a full mattress. While these sizes may not provide the most room to spread out, there’s still plenty of comfort to be had! These bed sizes are ideal for bunk beds, day beds, loft spaces, futons (full), or guest rooms.
Queen
If those options don’t float your dream ship, why not check out a queen mattress? This mattress will give you and your sleep partner plenty of spread-out space.
King
Still not enough? Do you have the itch to sleep like royalty? Is the 60” x 80” size of a queen not doing the job? Then it’s time to check out a king mattress, sometimes referred to as an Eastern king mattress. These mattresses have typically more than enough room for you, your partner, and maybe even a pet or two.
California King
There is a step above a king mattress: At 4” narrower and 4” longer than a king, a California king (sometimes called a Western king mattress) is perfect for a bedroom that might be a little too narrow for a normal king.
Need to start a new service request?
Your service request will go directly to the service team designated for your location.
Why is continued service more important to us? We don't shy away from telling you... we want to make you a customer for life. Providing service after the sale is how we set ourselves apart from other retailers and ensure that you have a great experience even after you leave our stores. Our service plans are not from a third party warranty company - we service what we sell. That means better, faster service that you can't get from our competitors. We believe taking care of you after you leave is the right thing to do and what will keep you coming back to us for all your home furnishings needs
Delivery and Installation Picking out your products is just the start of making your house into a home. Let us help you get your merchandise in your home with one of our professional delivery services. Whether you just need it dropped off at your door or need full set up and installation, we've got you covered.
Superstore Experience
A Superstore is One Stop. One Shop. One Payment. One Delivery. Top Name Brand home furnishings at the Guaranteed Lowest Price all in one place. Hit the Easy Button and #livesuper!
Financing
We say, "Yes!" No matter what your situation is, we have a credit plan for you! From no interest - to low payment -to no credit check to layaway - we say yes because we want everyone to #livesuper.
Delivery
From free shipping to custom installation and next day local delivery, we can make delivery work for you. Need white-glove assembly and set up? No problem #livesuper!
Service After the Sale
Service doesn't end when you check out. With factory-certified technicians and in-house service, you can be confident we'll care for you long after your purchase is made.
START YOUR Journey
Creating a home that is uniquely yours is a journey. Big Sandy can help you through the process. Explore our blog! From Buying Guides and Look Books to DIY and inspiration — we can help you on your path to #livesuper
OUR CUSTOMERS Love US
While we'll never be perfect, our team has worked very hard to create a Superstore Experience for each and every customer. With more than 13,000 5-star reviews, our overall rating is 4.8!
Stearns & Foster
At Stearns and Foster, mattresses have been our passion for more than 100 years. We follow one simple formula to ensure the satisfaction of each of our customers - we build every bed as if it's the most important one we will ever make.
Sealy
See GoodBed's overview of the entire Sealy mattress line. We also have in-depth reporting on collections within the Sealy lineup, including the Sealy Posturepedic Foam collection, the Sealy Posturepedic Hybrid collection, and the Sealy Posturepedic Plus collection.
TEMPUR-Pedic
Discover Tempur Love for Yourself. Tempur-Pedic owners love the body-conforming, pressure-relieving comfort of their mattress.
Stores Big Sandy Superstore
Not sure which type of bed to buy? Answer a few questions to see good matches for you with GoodBed's unbiased, personalized results.
Why did we buy the pillow at Big Sandy instead of Purple?
We purchased it at Big Sandy instead of directly through Purple because the sales person led us to believe that we would have the same guarantee with the convenience of taking it home with us the same day. Totally wrong. Big Sandy refused to honor the Purple guarantee we were stuck with the pillow.
Who bought the washer and dryer at Teays Valley?
Bought a washer and dryer at the Teays Valley location from Tonya Mcqueen. She was so helpful and knows her stuff! I absolutely love them!!! Thank you Tonya for all your help!
Terms and Conditions Nationwide Curbside Shipping Policy
- Nationwide Curbside Shipping is a curbside service, available for $149 to the continental United States, Eligible item(s) totaling $1499 or greater will ship FREE, however some zones may incur a freight surcharge. We will notify you of any applicable surcharge prior to shipping. Items are ship…
Return Policy
- A receipt and return authorization is required for all returns, exchanges and refunds. Items must be in new condition and in the original packaging to qualify for a refund and refunds will be issued in the same form of payment as the original payment. Refunds, exchanges and re-selections are issued once the item is received and inspected. 1. A one-time reselection, of equal or greater val…
Pricing
- At Big Sandy Superstore, we want you to buy with confidence. There's no more waiting around, hoping for a better sale. We guarantee that you'll get the best price TODAY! How can we make such a statement? That's our ULTIMATE PRICE GUARANTEE! Since 1953, we've taken pride in our ability to offer the best prices and the best financing on the name brands you want! We rarely se…
Payment
- Online purchases can be made using MasterCard, VISA, Discover, American Express, PayPal or Big Sandy Platinum Card. In-store purchases include the same credit card options plus cash, checks and money orders. We also offer a variety of financing options. Click hereto read more about our options.
Cancellation Policy
- Routinely stocked items may be cancelled for a full refund or credit up to 72 hours prior to the scheduled delivery date. This does not apply to floor models and clearance items, as the sale of these items is considered final. Special Orders, Table pads, Parts, Throw Pillows, and Fabric orders may not be cancelled.