Return Policy
- FAILED DELIVERY. State and Federal Law requires a live signature from an adult over 21. ...
- FINAL SALE. Purchases from our online store are final items can’t be returned for any reason.
- EXCHANGES. We don’t accept exchanges.
- CUSTOMER CARE. ...
Full Answer
FAILED DELIVERY
State and Federal Law requires a live signature from an adult over 21. In some cases ID may be required to verify. We are not responsible for re-shipping costs if the package is returned to our Order Fulfillment Center due to failed delivery attempts by the shipping carrier or if you refuse to accept the package.
FINAL SALE
Purchases from our online store are final items can’t be returned for any reason.
CUSTOMER CARE
For all Customer Care inquiries, eMail Customer Care at bottega@customer.email or call during our business hours, Monday through Friday, 9:00 AM to 5:00 PM, Mountain Time.
What's Included
Olivia Bottega offers a risk-free 7 calendar day return policy (from the moment you receive your package) to return the item. Our return policy is valid on all of the dresses for a $100-$220 return fee (depends on a weight of the particular dress)*.
Returns & Exchanges Policy
Returns: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.
How to Return an Online Purchase
If provided, all other items or attachments shipped with the purchased dress must be included with your return. This includes items such as belts, veils, detachable sleeves, bows, or any designer packaging like authenticity cards, price tags, dust bags, garment bags, etc.
Conditions of Return
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
When Damage Is Not Reversible
We understand how upsetting it can be for our brides when a dress is found to have damage or blemishes.
Shipping Costs
We provide free shipping on all dresses. Shipping costs on other items (accessories) are calculated at checkout.
Customs and import TAXES
Buyers are responsible for any customs and import taxes that may apply. We not responsible for delays due to customs.
What's Included
Olivia Bottega offers a risk-free 7 calendar day return policy (from the moment you receive your package) to return the item. Our return policy is valid on all of the dresses for a $100-$220 return fee (depends on a weight of the particular dress)*.
Returns & Exchanges Policy
Returns: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging.
How to Return an Online Purchase
If provided, all other items or attachments shipped with the purchased dress must be included with your return. This includes items such as belts, veils, detachable sleeves, bows, or any designer packaging like authenticity cards, price tags, dust bags, garment bags, etc.
Conditions of Return
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
When Damage Is Not Reversible
We understand how upsetting it can be for our brides when a dress is found to have damage or blemishes.
How long does it take to get a refund from Bottega?
If any item you purchase from Bottega is faulty, you have the right to reject the goods and have them replaced or refunded within 30 days. If the fault occurs within 6 months of purchase, you have the right to claim a free repair or replacement.
How long does it take to return Bottega products?
If you’re unsatisfied with a product you’ve bought in store from Bottega, you can return the product to us within 14 days for an exchange or credit note (valid for 6 months), if the item meets our unused standards