Full Answer
How do I return an item purchased from Columbia?
With original invoice, items purchased on Columbia.com may be returned by mail to our e-commerce returns department or to any U.S. Columbia Sportswear store within 60 days of shipment for a refund in the original form of payment for the price paid after direct or indirect discounts.
What is the return policy at Columbia Sportswear?
Due to store closures, in order to meet the needs of our valued consumers, Columbia Sportswear is extending our in-store return policy by an additional 30 days (to 90 days from date of purchase). Q: How do I return my order?
Does Columbia cover return shipping fees?
A: Columbia does not cover return shipping fees. If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund. Q: What else do I need to know before I return my items?
How long do you have to return items to original store?
STORE RETURN POLICY With original receipt, items may be returned to original store within 60 days of purchase for a refund in the original form of payment for the price paid after direct or pro-rated discounts. Items purchased with a merchandise credit or gift card will be refunded with a merchandise credit.
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Do Columbia do free returns?
All orders over $99 can be returned free of charge within 30 days of your purchase. We provide you with a prepaid post label to cover the return shipping costs. This service is only valid for the original order, not on replacements.
Does Columbia pay for return shipping?
A: Columbia does not cover return shipping fees. If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund.
How do I return Columbia products?
With original invoice, items purchased on Columbia.com may be returned by mail to our e-commerce returns department or to any U.S. Columbia Sportswear store within 60 days of shipment for a refund in the original form of payment for the price paid after direct or indirect discounts.
Can I return an online purchase to a Columbia factory store?
Columbia returns are free and easy to handle. Please check out our returns procedure or contact us. We can provide you with a return authorization and explain the returns process. Our retail stores cannot accept returns from online orders.
Can you return sale items at Columbia?
We will gladly accept returns on all purchases made on our website which are in original condition; unworn with tags attached and for footwear with the original box in new condition.
Does Columbia accept returns without tags?
Columbia Sportswear Return Policy Any clothing items, including footwear, must be returned unworn and in original condition. Any tags found on the product must remain attached. Items can be shipped by using a carrier of the buyer's choice.
How do you initiate a tax return in Columbia?
Online ReturnsA: Columbia Sportswear customers can now initiate a return by printing off a return label and ship the item(s) back to us using UPS. ... A: Once you have selected the item(s) you would like to return, you will be emailed a UPS return label and invoice to include in your return package as a PDF.More items...
Can you cancel order on Columbia?
We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Orders cannot be interrupted once they have been placed.
Does Columbia charge for shipping?
Shipping charges will be included on your invoice and can be viewed on a summary screen prior to finalizing your order. Shipping charges are based on the delivery location and method you select during the checkout process. The shipping charge shown during the checkout process is subject to verification.
How do I track my Columbia order?
How can I check the status of my order?Use our order status link to track your package. ... If you have an account click on "My Account" at the top of the page and click on "Order History". ... When your order ships out you will receive an email confirmation with your tracking number.More items...•
How do you initiate a tax return in Columbia?
Online ReturnsA: Columbia Sportswear customers can now initiate a return by printing off a return label and ship the item(s) back to us using UPS. ... A: Once you have selected the item(s) you would like to return, you will be emailed a UPS return label and invoice to include in your return package as a PDF.More items...
Can you cancel order on Columbia?
We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Orders cannot be interrupted once they have been placed.
How do I return something to North Face?
Returns In-Store The original receipt, packing slip or exchange receipt from your order. 2. The ability to show order details from an account on thenorthface.com.
Why does Columbia have a different return policy?
Because of the COVID-19 crisis, Columbia introduced a different return policy, limiting the returns to a store. The information provided on the company’s website is contradictory and not up-to-date, leaving customers confused about whether they can return online purchases to a store at this time.
How long does it take to get a gift card refund?
If you don’t have the original receipt, you can only get merchandise credit equal to the lowest price of the items within 60 days of the return date. When returning items without a receipt, make sure to bring a government-issued ID with you.
What to do if you lost your order number?
In case you lost your order number, don’t hesitate to reach out to customer support. They’ll either get the return process started for you using your name and email address or send you the order number. If you’re a registered member, you don’t have to fill out the return form.
How long can you return Columbia items?
Columbia’s return policy is generous, allowing you to return all items up to 60 days after purchasing them. To qualify for a return, all items must be: In original condition. Unworn.
Q: How do I return my order?
A: Columbia Sportswear customers can now initiate a return by printing off a return label and ship the item (s) back to us using UPS. To start your return initiation, click here.
Q: How do I print my return label?
A: Once you have selected the item (s) you would like to return, you will be emailed a UPS return label and invoice to include in your return package as a PDF. Simply print off this PDF attached to this email, seal the invoice inside the package, and stick the label on the outside. Lastly, take it to any UPS drop off location to send it back.
Q: How much does it cost to return my order?
A: Our $6.00 flat rate UPS shipping fee will be automatically deducted from your refund instead of paying a rate upfront to the shipping carrier.
Q: How long do I have to return my order?
A: Our warehouse needs to receive and process your return within 60 days** from the original purchase date to issue a refund back to your original form of payment.
Q: How can I exchange my order?
A: We have an easy return and reorder process which means you would return the original item (s) within 60 days** for a refund to the original form of payment and then you would reorder the correct item (s) to be sent to you. If you would like help with your reorder, please contact us directly. Our contact information is at the bottom of this page.
Q: Why do you not offer an exchange process?
A: Since our available stock changes every day, we cannot guarantee that your item (s) will still be in stock by the time a reorder is placed.
Q: My item (s) arrived damaged, how can I return this?
A: Oh no! We apologize for this inconvenience. If the order was purchased on our website within 60 days, please contact us. Our contact information is at the bottom of this page.
OUR POLICY
A full refund will be given in your original form of payment with original receipt.
AUDIO, VIDEO & SMALL ELECTRONICS
A full refund will be given in your original form of payment if merchandise is returned within 14 days of purchase with original receipt in original packaging.
FAIR PRICING POLICY
Barnes & Noble College Booksellers comply with local weights and measures requirements. If the price on your receipt is above the advertised or posted price, please alert a bookseller and we will gladly refund the difference.
Q: How do I return my items?
A: If you purchased in store ... you will need to return the items back to a branded Columbia Sportswear store location. To check if there is a store in your area, click here.
Q: Does Columbia pay for return shipping?
A: Columbia does not cover return shipping fees. If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund.
Q: What else do I need to know before I return my items?
A: We're glad you asked! Make sure all items are in first quality condition and have the original tags attached. If you purchased footwear, make sure you have the original shoebox they were purchased in. If you have any questions about whether or not your items qualify for a return, give us a call!
Q: How long do I have to return my items?
A: Your return must be received at our warehouse by the 60th day from the purchase date of your order.
Q: Can I exchange my items?
A: Our two step return and reorder process takes the place of an exchange policy, but don't worry! It's quick and easy! We offer free standard shipping on reorders that are not placed with additional discounts such as Friends and Family, Pro purchase, or Partner.
Q: Why do you not offer an exchange process?
A: Since our available stock changes every day, we cannot guarantee that your item will still be in stock by the time a reorder is placed. Need recommendations for a replacement product? We're here to help! Check out our new arrivals here.
Q: What do I need to know about returning an item that was a gift?
A: The gift item (s) would follow the same return process listed under 'How do I return my items?". Please note that for any online orders the original purchaser would receive the refund. Please speak to the gift giver to coordinate a potential re-order.
