You can also return a Cricket Wireless item in person by following these steps:
- Pack the item you want to return safely inside its appropriate container
- Visit the Cricket-authorized retail store where you bought the item
- Head over to the counter to return your product
Full Answer
What is the return policy for Cricket Wireless?
Returns & Exchanges 1 Cricket Wireless Return Policy*. You may return most devices and accessories purchased in Cricket stores within seven (7) days of purchase. 2 Online Returns & Exchanges. ... 3 In-Store Returns & Exchanges. ... 4 Refunds. ... 5 Requirements. ... 6 Exclusions. ... 7 FAQs. ...
How do I return an opened accessory to cricket?
The return must be made by mail (using a pre-paid label emailed to you by Cricket) and received by Cricket within forty-five (45) days after the return request has been made, and cannot be returned in store. Any opened accessory returned to Cricket will not be refunded nor returned.
How do I return a broken cricket phone?
Visit the nearest UPS Store to process the device return. Send the defective device to the Cricket Returns Center. The device must be received and inspected for compliance before receiving a replacement. Get a replacement device before sending the defective device to the Cricket Returns Center.
What is the warranty on a cricket phone?
Most Cricket devices carry a one-year manufacturer's warranty from the date of purchase. However, certain Cricket-branded phones offer the Cricket Two-Year Worry Free Warranty.
Does Cricket have a return policy?
Cricket provides a 7-day return policy for qualifying devices; see details below. If you received your order more than 7 days ago, you may be eligible for a warranty claim. See our warranty policy page for more information.
How do I get a refund from Cricket?
Here's How to Get a Refund!Start return request. Submit your return request online within 7 days of receiving your order. ... Ship equipment. We will send you a pre-paid label to use when you send your item(s) back to Cricket.We will inspect your equipment. ... Refund notification.
Can I get a refund from Cricket for service?
You will not be entitled to any refund or credit for the unused portion of your account balance if you decide to cancel Service before your monthly service period ends. Either party may terminate this Agreement (which will end your Service with Cricket) at any time and for any reason.
Can I exchange a phone from Cricket?
Cricket Wireless doesn't offer exchanges for products purchased online. In-store purchases can only be returned to or exchanged in the store you bought the item from. Before returning the item in question, Cricket suggests that you delete personal data from the devices to protect your privacy.
Can I return my iPhone if I opened it?
iPhone/iPad return policy If you are not fully satisfied with your iPhone/iPad purchase, you can return your undamaged iPhone/iPad to the Apple Online Store within 14 calendar days from the time you receive your iPhone(s)/iPad(s) for a refund. A 25% open box fee will be assessed on any opened unit (per unit).
How do I cancel my Cricket plan?
How to cancel Cricket WirelessCall Cricket on 1-800-274-2538.Ask to talk to a representative.Verify your information by answering their questions.Tell the agent you would like to cancel your account.Verify that no additional fees will be incurred.
Will Cricket pay off your contract?
Remember, Cricket Wireless does not buy out contracts, pay off contracts, or buy out your current phone. Once you've confirmed you can switch carriers you're ready to move on!
Can I cancel my cricket service online?
Visit https://www.cricketwireless.com/support/billing-and-payments/suspend-and-restore-service.html to cancel your subscription online. For more assistance, dial 1-800-274-2538 and speak to customer service. You can voice other concerns or raise a complaint on the same number.
Can you cancel a Cricket order?
Canceled Orders Your order could be canceled if: We are unable to verify your payment details. Your phone number transfer is not confirmed within 48 hours of purchase. (Confirmation usually occurs automatically.
Do Cricket phones have warranties?
Most Cricket devices carry a one-year manufacturer's warranty from the date of purchase. However, certain Cricket-branded phones offer the Cricket Two-Year Worry Free Warranty. Refurbished wireless devices carry a 90-day manufacturer's warranty from the date of purchase.
What happens if I dont pay my Cricket bill?
If you miss your due date, your service will be suspended. However, if your service is suspended for a missed payment, you can still change your plan. You can also remove features, but you can not add them until your service is restored. If you lost your device or someone stole it, you can suspend your Cricket service.
What happens if I dont pay my Cricket bill?
If you miss your due date, your service will be suspended. However, if your service is suspended for a missed payment, you can still change your plan. You can also remove features, but you can not add them until your service is restored. If you lost your device or someone stole it, you can suspend your Cricket service.
Do Cricket phones have warranties?
Most Cricket devices carry a one-year manufacturer's warranty from the date of purchase. However, certain Cricket-branded phones offer the Cricket Two-Year Worry Free Warranty. Refurbished wireless devices carry a 90-day manufacturer's warranty from the date of purchase.
How long do you have to return an item?
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Is shipping cost refundable?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
A Brief Explanation of the Cricket Wireless Return Policy
You must return an item within one week of purchase. For online orders, you must make sure the item reaches Cricket Wireless within 45 days of initiating the return request.
How To Return a Cricket Wireless Product
You can contact the customer service or initiate a return request through Cricket’s return portal
You Can Rely on DoNotPay To Initiate Your Return With Cricket Wireless Hassle-Free
The Cricket Wireless return policy has a strict return deadline, which is why you need to act quickly and return your item as soon as possible. This can be challenging if you’re confused by the company’s return processes.
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If you have unsatisfactory items from other stores and you wish to return them, you can rely on DoNotPay for that, too. The following table lists some of the major retailers we can assist you with:
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How long is the warranty period for Cricket?
Warranty claim coverage period on all wireless devices begins at the end of the 7-day return period. Most warranty claims are fulfilled through Cricket's exchange-by-mail program and may not be fulfilled through an authorized Cricket retail location. Warranty claims for new iPhones, the ZTE Velox, and the Moto G are fulfilled through ...
How long is the warranty on a cricket phone?
Most Cricket devices carry a one-year manufacturer's warranty from the date of purchase. However, certain Cricket-branded phones offer the Cricket Two-Year Worry Free Warranty. Refurbished wireless devices carry a 90-day manufacturer's warranty from the date of purchase. Please review the warranty information provided by the manufacturer ...
What is non compliant return?
Non-Compliant Returns. Devices are considered defective and are covered by the manufacturer's warranty (or the limited warranty for refurbished devices) if the device stops working due to no fault of the customer. For example, a software failure would be considered a device defect.
What is warranty exchange?
Devices that have been taken apart or fixed in a way that affects performance or prevents testing; Products without labels or clear serial numbers; Defects or damage due to spills or immersion in food or liquid. Devices that are determined not to be covered by the warranty exchange will be returned to the customer.
How to contact the Returns Center?
Contact the Returns Center at 1-800-CRICKET (274-2538) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable. Warranty returns must be shipped to the Returns Center.
Can you return a device that is not covered by warranty exchange?
Devices that are determined not to be covered by the warranty exchange will be returned to the customer. Any fees collected as part of the warranty exchange will not be refunded. Devices not covered by the warranty exchange may be covered by handset insurance.
Does Cricket Wireless cover shipping?
Domestic shipping costs for valid warranty exchange returns will be covered by Cricket Wireless. The Returns Center will inspect the warranty exchange return and decide if it meets the conditions of the warranty exchange return policy.
How long does it take to get free shipping?
Free Shipping doesn't qualify for any priority or overnight delivery. Shipping in the US will take 2-6 business days or less. (Free shipping could take up to 10 days ) Shipping to Canada will take 5-12 business days. Shipping to Australia will take 7-12 business days. Shipping to UK will take 15 business days.
Do cricket bats break?
WARRANTY ON CRICKET BATS. Due to the nature of the game all cricket bats will eventually break. Some quicker than others. Most companies DO NOT warranty their cricket bats especially the edges and toes as these are the most common areas to break.
