Things to keep in mind before requesting a return:
- The item must be in its original, unused, unaltered, and unwashed condition.
- The item must be returned with the original tags and packaging material.
- Decathlon does not accept returns on perishable products (e.g. ...
- Decathlon does not accept returns of products that are customized for the client at our stores.
Full Answer
How do I return an item to decathlon?
Order a replacement item online, then follow the “How to return by mail” instructions to return your original item. Write the order number of your replacement purchase on your return packing slip and indicate that this is for an exchange. Return your item to a Decathlon store, get a temporary store credit and purchase a replacement in store.
What is the warranty on Decathlon products?
On most products of Decathlon sold online, you can enjoy a 2 year warranty while some products may offer a 5 to 10 year warranty as well The warranty holds good for products that are used within the prescribed norms. Those that are not eligible for a warranty are:
What is Decathlon’s policy on PayPal refunds?
All online orders using PayPal will be refunded to the original PayPal account when returned by mail only. Decathlon stores are unable to credit PayPal accounts and will request a refund for you (expect a little extra delay for us to process the request).
What is a decathlon store sale?
Decathlon Store Sales are in-store events where we sell merchandise “as is” and all sales are final. Merchandise purchased at a Decathlon Store Sale that is sent to the Decathlon Returns Department will be sent back to you at your cost or destroyed for free.
How to return a replacement item?
You can do so in one of the following ways: Online. Order a replacement item online, then follow the “How to return by mail” instructions to return your original item. Write the order number of your replacement purchase on your return packing slip and indicate that this is for an exchange. In store.
Where to drop off UPS package?
(Hint: If you cover all existing shipping labels, you can reuse the bag or box your order came in.) Drop off your package at a UPS location near you. Once it ships, use the shipping label tracking number for your return package.
Is Decathlon gift card final?
All sales are final on gift cards, as noted at time of purchase. All sales are final on Decathlon Sale purchases in physical stores. If your item has a manufacturing defect in materials or workmanship, you can return it at any time. See our limited warranty.
How long is the warranty on Decathlon?
On most products of Decathlon sold online, you can enjoy a 2 year warranty while some products may offer a 5 to 10 year warranty as well The warranty holds good for products that are used within the prescribed norms. Those that are not eligible for warranty are:
What are the items that are not eligible for warranty?
Those that are not eligible for warranty are: 1) Products that have surpasses the warranty period. 2) Damages due to misuse of product. 3) Incidental damage to the product. 4) Products that do not have serial/chassis number (Bikes and gym equipment) 5) Malfunction of digital product due to user settings.
How long is the Decathlon guarantee?
All of the Decathlon branded Products come with a minimum guarantee of 2 years. Select Products have longer guarantee terms. You will be able to see the guarantee per product in stores and online on decathlon.co.za. In order to successfully make use of our guarantees you will be required to use the Product: 1.
How long do you have to return a product?
Conditions of returns. You have 30 days to return a Product for any reason provided that the Product is in its original condition and preferably if the Product is in its original packaging and is unused. You are required to submit your till slip as proof of purchase in order to achieve the return.
What does "decathlon" mean?
“items” ; means the products that the user has chosen while constructing their respective online shopping carts; 3. “products" ; means all products and services listed on the website for purchase, including but not limited to delivery, ...
