Full Answer
What is evike's return policy for returned items?
Items must be unused, unworn, unopened, and in original packaging to be returned; a 15% restocking fee may apply to cover labor cost, product inspection, packaging, and handling. No restocking fee will be charged for returns resulting from errors by Evike.com. Shipping fees paid to third party carriers are non-refundable.
How long does it take to receive a refund from Evine?
Please allow 10 days for your return to be delivered, processed, and refunded. If you have not received a refund to your credit card after 15 days, please contact Evine Customer Service at 1-800-676-5523 between 9am and 9pm EST, Monday through Friday and 10am and 6pm EST, Saturday & Sunday.
How do I return an item I purchased?
Through our online portal, you can indicate which items you’d like to return and print your shipping label to send your items back. If your order qualified for free returns, you can use this label to mail your items back at no additional cost. If your order did not qualify for free returns, you can still get a label to mail your items back.
How do I return or exchange an item purchased through AE?
Bring your items to any AE, Aerie, or Tailgate store in the U.S. for easy, free returns and exchanges. Bring proof of purchase (receipt, invoice, order confirmation page, order details page, order emails) and the credit card used to make the original purchase.
Can I return something after 30 days?
Under the Consumer Rights Act, you have the right to return something within 30 days and get all of your money back if it's faulty, not as described, or unfit for purpose.
What is ShopHQ return policy?
Our Return Policy. If any item received from ShopHQ does not meet your expectations, mail or ship your return within 30 days from the date you receive your package for return or exchange.
How long do you have to return something you bought?
Most sellers give instructions on how to return items, and often include returns labels with your order. You usually have 14 days to return the item after telling the seller - check your terms and conditions for how long you have. You may have to pay the cost of posting something back to the seller.
How do I return a product to store?
In-Store Returns: You will likely need the receipt or invoice to return the item for a full refund. Some stores will refund without a receipt, but others may only give a replacement or store credit. Collect the item. Bring the item to the store, along with all original packing materials and accessories.
How do I cancel my ShopHQ account?
To cancel your membership by phone, you can call us 24 hours a day, 7 days a week, at 877-808-4846. If you would prefer to cancel online, simply sign into your account at ShopHQVIP.com and click “Account” from the navigation menu. Then click the “Cancel Membership” link, and follow the instructions provided.
What is ShopHQ VIP membership?
Known as ShopHQ VIP, the program offers free shipping for purchases and returns on ShopHQ. Customers pay $16.95 a month to participate in the program, which also offers discounts, 5 percent cash back on ShopHQ purchases, and eligibility for cash back and shipping benefits for some external retailers.
Am I entitled to a refund if I change my mind?
But if you simply change your mind about something you bought in a shop and decide you don't want to keep it, you do not have any rights under consumer law. Some shops offer to accept returns and give you an exchange or refund within a certain amount of time after the purchase.
What is the best excuse to return an item?
Here are some of the most common reasons for returns, and what you can do about them:#1 | The Customer Bought the Wrong Item.#2 | The Product is No Longer Needed.#3 | The Product Didn't Match the Description.#4 | A Gift Purchase Was Incorrect.#5 | The Product Was Damaged Upon Arrival.More items...•
How long does a buyer have to return an item after a case is opened?
It is most definitely 5 business days. If you go into your returns center and click on the details for the return, there will be a line at the top stating something like “We have asked the buyer to mail the item no later than (insert date here).” That date is 5 business days after you accepted the return. Correct.
How do I send a return package?
0:191:31How to Return Mail - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you've already opened the package try to keep the original contents intact. Open packages requireMoreIf you've already opened the package try to keep the original contents intact. Open packages require new postage.
Can I return something I bought?
Often, you can return an item for a full refund if you have a receipt. You might also want to exchange the item or ask for store credit. However, the store ultimately decides whether to take the item back and whether to give you something in return.
How do I return online orders?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
What is customer service phone number for Shophq?
(800) 676-5523iMedia Brands / Customer service
How do I contact Shophq?
Contact Us To speak with a representative, please contact Customer Service at 1-800-676-5523 between 10am and 5pm CST, 7 days a week.
Our Return Policy
If any item received from Evine does not meet your expectations, you may return or exchange the item within 30 days of when you receive the item.
How to Return an Item
Should you decide to return your purchase, Evine offers two return options for your convenience. You may choose to use the SmartLabel included with your invoice or select a carrier of your choice.
Checking the Status of a Return
If you used the SmartLabel to return your item (s), go to www.Evine.com. Choose "Order Status" at the top of the page, click on "Track My SmartLabel Return" and type in the order number for the item (s) you returned.
Evine SmartLabel
Using a SmartLabel to return your item to Evine is easy! The convenience of using a SmartLabel saves you time and effort from having to go to the Post Office, plus no additional upfront costs for tracking and insurance are needed.
How long is the warranty on Evike?
All products sold domestically on Evike.com carry a "45 Day warranty" from the date it is delivered unless otherwise specified. Warranty covers repair or replacement of defective or damaged product, as determined by the Evike.com service team. Non-warranty returns or exchanges may subject to a restocking fee.
Where is Evike sourced?
(Observation of country, state and city laws is the sole responsibility of the consumer.) Buyer agrees that all transactions done on online with Evike.com are sourced in California, where any future disputes will take place.
Does the warranty cover Li-Poly?
The warranty does not cover Lithium Polymer (Li-Poly) battery usage, or the usage of any other power source with an output greater than 9.6 volts, on an electric gun that is not rated for such use by its original manufacturer.
Does Evike ship after first order?
Shipment after the first will be shipped via regular ground service. All additional expenses will be covered by Evike.com. Your credit card is charged for the full order amount at the time of order placement. In the event of Back Order, you can request for an immediate refund.
Can you return a hazardous material?
Hazardous Materials: Items classified as hazardous materials or use flammable liquids or gases cannot be returned. Warranty can be filed with their respective manufacturers. Items not purchased from Evike.com.
Does Evike cover airsoft?
The usage of any BB less than 0.20 grams or of a lesser quality than Matrix brand, in any airsoft product, will void the Evike.com warranty. The warranty does not cover products that are not purchased ...
How to return an item on Shophq?
1. Track Your Package. If you used the SmartLabel to return your item (s), go to www.shophq.com. Under the My Account global navigation, you may select the Track My Smart Label link. Enter in the order number for the item (s) you returned . This link is also located on all pages in the My Account section.
How long does it take to get a refund from ShopHQ?
Please allow 10 days for your return to be delivered, processed, and refunded. If you have not received a refund to your credit card after 15 days, please contact ShopHQ Customer Service at 1-800-676-5523 between 10am-5pm CST, 7 days a week. For helpful tips on tracking the progress of your return, click here.
How to contact ShopHQ?
Call ShopHQ's Customer Service Phone Line: Dial 1-800-676-5523 between 10am-5pm CST, 7 days a week and choose "1" for Manage Orders, then "3" for Return Status. If we received your most recent return and have completed processing, you will hear this return first.
Can I return an item for a refund?
You may choose to either return your item for a full refund of the purchase price back to your original method of payment; or, you may request an exchange for the same item. You may also reorder the item today and then return your original item for a refund.
