Full Answer
What is the return policy for Foro products?
WARRANTY & RETURNS. All purchasers of FOREO products have 14 days to return said unopened products from the day which said product is delivered for a full refund. FOREO, however, does not accept returns for products whose boxes have been opened.
How do I make a warranty claim with Foreo?
To claim your warranty, you must log in to your account at www.foreo.com then select the option to make a warranty claim. You will be sent a Return Merchandise Authorization (RMA) number and full instructions from Customer Care on how to return your FOREO product to your nearest FOREO office.
How do I unlock the travel lock on my Foreo product?
Hold down the + and – buttons simultaneously for 5 seconds to turn the travel lock off. The LED will light up to confirm unlocking. Should all above actions fail, your FOREO product may be faulty.
What forms of payment doesforeo accept for online purchases?
FOREO accepts the following forms of payment for online purchases: For delivery to European Union countries: Visa, Mastercard / Eurocard For delivery outside the European Union: Major credit cards including Visa, Mastercard, American Express, Diner’s Club, Discovery.
How do I return FOREO?
To claim your warranty, you must log in to your account at www.foreo.com then select the option to make a warranty claim. You will be sent a Return Merchandise Authorization (RMA) number and full instructions from Customer Care on how to return your FOREO product to your nearest FOREO office.
Can you return FOREO to Sephora?
If you are not completely satisfied with a Sephora purchase or gift for any reason, Sephora welcomes you to return new or gently used products for a full refund to your original method of payment if returned within 30 days of purchase, in most cases.
Why did my FOREO stopped working?
This is because the charger initially charges with a very low current to protect the battery. If the LED still does not respond after 5 minutes, please check that: The DC plug is firmly plugged into the DC socket. The main plug is firmly plugged into the wall socket.
How do I cancel FOREO?
Unfortunately, we are not able to an cancel an order if it has already been shipped. However, you can return the package to us after it has been received. It should be returned to us unopened within 14 days. Please include your name, order number and reason for return on the package or box.
Can you return opened products to Sephora?
Sephora: Yes, opened products are accepted for returns or exchanges along with receipt. For online orders, you must return the item to Sephora.com within 60 days of the purchase date for a full refund — minus original shipping fees, but a complimentary return label is included in the original packaging.
How often should you replace FOREO?
Getting Started. The LUNA play device is non-rechargeable. The battery lasts up to 100 uses, which equals approximately 6 weeks of use. Remove all makeup, wet the LUNA play then dampen your face and apply your regular cleansing product.
How do you fix a Foreo bear?
If BEAR™ won't sync to the FOREO For You app: • Switch your Bluetooth off and then on again to try reconnecting. Close the FOREO For You app and then reopen it to start the process over. Check to see if the app needs to be updated in your mobile device's app store.
Can you change the battery in a FOREO Luna play?
When the batteries in your LUNA play plus run out, all you need to do is open up the flat panel on the bottom and switch in a new battery!
How do you deep clean FOREO?
Keep it Clean Made entirely of ultra-hygienic silicone, your LUNA doesn't require much in the way of cleaning. But, it's a good idea to give it a good wash with soap and warm water from time to time. Doing so in the dishwasher, however, is most definitely a bad idea.
What is the magnet that comes with FOREO?
The pink magnetic disc you have received is your device's authenticity card. If you scratch the silver pad on it, you will see a voucher code, which helps you register your device and additionally gives you a randomly generated discount code for your next purchase on our website.
Is the Foreo Luna 3 worth it?
I have a much brighter and even complexion since incorporating the Foreo into my regimen!” “I have always had a pretty simple, no frills cleansing approach to my skincare routine so I was really excited to try the Foreo Luna 3. It's so gentle and relaxing to use, and my skin has never felt so clean and looked so clear!
Does the FOREO really work?
Not only do they do most of the work for you, but they provide a much deeper cleanse and more efficient exfoliation than a cloth or your hands can. They also boast plenty of other benefits, like improving circulation and helping your products penetrate on a deeper level.
Do you need the box to return to Sephora?
If you would like to return this item we recommend contacting your local Sephora store for further assistance. We apologize for the trouble. We can accept new or gently used items within our return time frame and you do not need the original product packaging.
Why is my FOREO bear not vibrating?
If BEAR™ won't sync to the FOREO For You app: • Switch your Bluetooth off and then on again to try reconnecting. Close the FOREO For You app and then reopen it to start the process over. Check to see if the app needs to be updated in your mobile device's app store.
How do I unregister a FOREO device?
Don't worry, the previous owner needs to send an email to customercare@foreo.com asking the registration to be removed and you will be able to use your lovely Luna 3.
Does the FOREO really work?
Not only do they do most of the work for you, but they provide a much deeper cleanse and more efficient exfoliation than a cloth or your hands can. They also boast plenty of other benefits, like improving circulation and helping your products penetrate on a deeper level.
Can I cancel an order if it has already been shipped?
Unfortunately, we are not able to an cancel an order if it has already been shipped. However, you can return the package to us after it has been received. It should be returned to us unopened within 14 days. Please include your name, order number and reason for return on the package or box.
Does Foreo include VAT?
Prices on foreo.com include VAT for all deliveries to the USA, Australia and EU countries. For shipments to other countries, the customer is responsible for the payment of any eventual VAT or GST as required by each country’s regulations.
