Does GUESS have a return policy?
We gladly accept return or exchange of unworn, unwashed or defective GUESS, Marciano GUESS kids, and GUESS Factory merchandise up to 30 days after shipment.
Can I return clothes to any GUESS store?
Simply present your online receipt, your online returns form and the credit card used for your purchase at any GUESS store (excl. David Jones, Myer & DFO stores) within 30 days of receipt of your order where our staff will be happy to assist.
Can you return GUESS at GUESS Factory?
Although we are proud of all of our GUESS?, Inc. products, if you are not satisfied with your online purchase, we are happy to assist you with a return. We gladly accept return or exchange of unworn, unwashed or defective GUESS, Marciano, GUESS kids, and GUESS Factory merchandise up to 30 days after shipment.
Does GUESS price adjust?
As a courtesy, we offer a one-time price adjustment if an item is discounted within 14 days of the date of purchase. Simply call customer service at 1-877-44-GUESS (1-877-444-8377) to request a refund of the price difference.
How do I contact GUESS?
Contact us by phone: Toll Free: 1-877-44-GUESS (1-877-444-8377).
Can I cancel my GUESS order?
Because we pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order.
Does express do free returns?
Making returns in stores is free! Click HERE to find an Express Retail or Express Factory Outlet Store near you. Bring the items you wish to return, along with your packing slip or shipping confirmation email, and the original form of payment. (That's it!
Can I return Macy's store purchase online?
Items purchased online can be returned by mail or to a store. Bring your original receipt. No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information for you.
How long does standard shipping with Guess take?
Standard Shipping - Free Orders are processed and shipped within 1-2 business days. Weekend orders are processed on Mondays. Holiday orders are processed the next business day. Your order should arrive within 3-6 business days.
Does guess offer international shipping?
GUESS Watches are pleased to now offer international delivery to 25 countries.
Does guess have a credit card?
GUESS List cards are accepted at all participating stores as identified in the Program Terms and Conditions. To earn points on qualifying purchases, visit any participating store in the US (including Puerto Rico) and Canada.
Does express do free returns?
Making returns in stores is free! Click HERE to find an Express Retail or Express Factory Outlet Store near you. Bring the items you wish to return, along with your packing slip or shipping confirmation email, and the original form of payment. (That's it!
Can I return Macy's store purchase online?
Items purchased online can be returned by mail or to a store. Bring your original receipt. No receipt? We can use the credit card you used to make your purchase, your return label, packing slip, order or shipping confirmation email, or registry number to look up your information for you.
Return & exchange policy
Although we are proud of all of our GUESS?, Inc. products, if you are not satisfied with your online purchase, we are happy to assist you with a re...
Return & exchange instructions
Returns are now easier than ever! Simply choose one of the following convenient options to make a return or exchange: GUESS Kids products MUST be r...
Return by mail
The above online return and exchange policy applies to all returns made by courier. Please note that this option is only available for items ordere...
Return to store
Returns to store are also subject to our store return and exchange policy. Sale items may only be exchanged or returned for a merchandise return ca...
Exchange
We currently have a return and replacement option as an exchange policy. The easiest way to trade is to visit the nearest store. Please note that i...
Gift returns
If you received a gift purchased online, you can return it by mail or to a store nearest to you. To return by mail, visit our Online Returns Center...
Returns without receipt
If you wish to return your online purchase but have lost your original invoice/delivery slip, simply reprint a copy of your original invoice/delive...
Amazon returns
You can create your own returns form from your Amazon account under Orders and print a hassle-free shipping label in minutes. You have 30 days from...
eBay returns
Find the item in My eBay under Purchase History and select "Return This Item" from the "More Actions" drop-down menu. You have 30 days from deliver...
How to return a gift online?
To return by mail, visit our Online Returns Center and enter your order number to start your return process.
Is the original shipping charge refundable?
Original shipping charges are non-refundable. GUESS Factory merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the original retailer's return policy.
Is a gift card refundable?
Gift cards are a final sale and cannot be returned or exchanged for cash, except where required by law. Original shipping charges are non-refundable.
How to return merchandise to a store?
STEP 1: Determine if the merchandise you wish to return is eligible for an in-store return by reviewing the above Return and Exchange Policy. STEP 2: Find your nearest store location. Merchandise must be taken its respective store. Certain restrictions apply.
How to return a gift that was purchased online?
To return by mail, visit our Online Return Center and enter your order number to start your return process.
How long does it take to return an Amazon order?
You can create your own return form from your Amazon account under Orders and print a hassle-free shipping label in minutes. You have 30 days from delivery to make a return. For more information please visit amazon.com/returns.
Breaking Down the GUESS Store Return Policy
Before you file your item return request, you should get acquainted with the GUESS return policy.
How Can I Return an Item According to the GUESS Return Policy?
If you want to initiate a return yourself, keep in mind that the procedure doesn’t always go without a hitch. Companies tend to complicate matters when it comes to requesting returns or refunds.
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How to return an online purchase?
If you wish to return your online purchase but have lost your original invoice/delivery slip, simply reprint a copy of your original invoice/delivery slip by logging into your account. Click Online History and then click View Invoice to download a printable PDF version of your invoice. If you have any further questions regarding the above return policy, return and exchange instructions, or if you need further assistance, please email our customer service or call us at 1 -877-44-GUESS (1-877-444-8377).
How to return a gift online?
To return by mail, visit our Online Returns Center and enter your order number to start your return process.
Is the original shipping charge refundable?
Original shipping charges are non-refundable. GUESS Factory merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the original retailer's return policy.
Can you return a sale item to Marciano?
Each of our brands may only be returned to their respective stores. For example, you can only return a Marciano item to a Marciano store.
Is a gift card refundable?
Gift cards are a final sale and cannot be returned or exchanged for cash, except where required by law. Original shipping charges are non-refundable.
How to return a gift online?
To return by mail, visit our Online Returns Center and enter your order number to start your return process.
Is a gift card refundable?
Gift cards are a final sale and cannot be returned or exchanged for cash, except where required by law. Original shipping charges are non-refundable.
Can you return a sale item to Marciano?
Each of our brands may only be returned to their respective stores. For example, you can only return a Marciano item to a Marciano store.
