return policy
- Physical product. To return a physical item contact Customer Care by email orders@hayhouse.com or phone 1-800-654-5126 with your original order number or invoice number, full name, description of product and ...
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Full Answer
What is Hayneedle's return policy for damaged or defective items?
Hayneedle is unable to reimburse for costs or time associated with assembling or disassembling an item. Hayneedle does not guarantee the availability of replacement parts for any item. If your item is damaged or defective in any way, please process a return in our return center and select the appropriate return reason.
How long do I have to return an item?
You may return most eligible items – for whatever reason – up to 30 days from the date of delivery. Items that state they are ineligible for return on the product page However, if an item is damaged or defective, these exceptions do not apply and we will work with you to arrange a return.
What is the return policy for items purchased during the holidays?
From there you can start the return process and obtain a return merchandise authorization (RMA) to print and include in your return package. Holiday Returns Policy: Orders placed between Nov. 1 and Dec. 31 may be returned until Jan. 31.
How do I return an item using my own carrier?
If you are responsible for return shipping costs and would prefer to use your own carrier to return an item, select "Self-return" and you will be provided with the appropriate return address for your item. Write your RMA number and your return address on the outside of the box and send your return by a trackable shipping method.
Can you return hay?
Proof of purchase is required for exchanges, credits, or refunds on eligible items, plus amount of tax paid according to applicable state law. For your convenience, we will accept the following as proof of purchase: Original paper receipt. Gift receipt.
Can you return turf?
The customer has the right to cancel any non-perishable products. Once dispatched, turf cannot be cancelled or returned (CCICAR). Any cancellation must be made within 14 days from the date of the delivery.
How long is hay shipping?
Typical delivery takes 1–3 weeks from date of shipment within the contiguous U.S. Includes an appointment with a 4-hour delivery window coordinated by an agent.
Can I exchange without receipt?
What if I don't have the receipt? If you can't get hold of the receipt and you're taking an item back simply because you don't like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note.
What is B&Q's return policy?
We want you to be delighted with your products but if you do change your mind, you can return your purchase in its original condition within 90 days. Please note that we are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements.
Can you ship hay?
In order to be accepted by the carrier when shipping smaller quantities (LTL), your shipment needs to be palletized or crated and shrinkwrapped so that no hay (or as little as possible) can fall out of the packaging. Your hay must also not be loose, damp, wet, or contaminated with oil in order to be accepted.
Where is Rabbit Hole Hay from?
We are located in Northern California, the heart of hay country. Most of the premier hay for small pet rabbits, guinea pigs, and chinchillas comes from this region in the Northwest United States. Our high standards ensure that you only receive premium quality hay.
How long does Hay House take to ship?
COVID-19 Update Hay House, in partnership with our fulfillment center, is continuing to ship products throughout the U.S. and Canada without delay. We are optimistic orders shipped and fulfilled by hayhouse.com will be processed and shipped promptly with most orders arriving within 3-5 business days.
How are hay bales transported?
One of the most common methods of transporting hay is on a trailer. However, no matter how many bales of hay you are hauling or how you are hauling them, safety must always come first.
How much is a load of hay?
The Internet Hay Exchange lists average prices of $121 a ton for grass hay and $165 for alfalfa. Save money by buying in bulk, as in a semi-truckload, or buying bales still in the field.
Double Beam Ranch
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@doublebeamranch.com and send your item to: 8680 High Country Trail, Elizabeth, CO, 80107, United States.
Shipping
To return your product, you should mail your product to: 8680 High Country Trail, Elizabeth, CO, 80107, United States.
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How long is a Hay Anchor warranty?
Hay Anchors come with a 3 year unconditional replacement warranty. We will replace the Hay Anchor if it is damaged within 3 years from the date of purchase, when the product is used in accordance with manufacturer’s recommendations.
Where to place hay anchors?
For best results place Hay Anchors into bale ends, so the threads cross multiple flakes
Can you get a refund on a Hay Anchor?
Unfortunately, we can only provide full refunds in the event that the product you receive is damaged to the extent that it can no longer function for its intended purpose.
Can hay anchors be used with water?
We do not recommend allowing Hay Anchors to come into contact with any type of liquid besides water, as some liquids have corrosive natures
How long does it take for a Hayneedle return to be credited?
Once we receive your return, we will credit the amount of the item to the original method of payment. Credits take approximately 4 business days to reflect back to your original method of payment, but this time frame may vary based on your financial institution. If the item was a gift or purchased using a gift card, we will issue a hayneedle.com store credit.
How long does it take to inspect a Hayneedle package?
Make sure you open & inspect your package within 30 days of delivery. Before assembling your item or discarding packaging, please inspect your package and parts for damage, defect, missing pieces, or other issues. If there are any issues with the item, do not begin assembly. Hayneedle is unable to reimburse for costs or time associated with assembling or disassembling an item. Hayneedle does not guarantee the availability of replacement parts for any item. If your item is damaged or defective in any way, please process a return in our return center and select the appropriate return reason. If you would like a replacement, simply place a new order on Hayneedle at your earliest convenience.
How long does it take for a freight carrier to contact you?
After processing your return, the freight carrier will contact you within 3-5 days to arrange a return date and time window. The item will need to be packaged the same or similar to how it arrived in order for the carrier to accept the return.
Does Hayneedle refund shipping fees?
Hayneedle will not deduct the return shipping fee from your refund if using your own shipping method to return, but any shipping and/or packing costs incurred by the customer are the customer's responsibility and will not be reimbursed by Hayneedle.
Is shipping refundable on a return?
Shipping is not refundable on items returned due to customer preference or change of mind. For items returned due to customer preference or change of mind, return shipping fees will be deducted from your refund. Return shipping fees are item and location-specific and will vary.
Can Hayneedle refund an alternate card?
Hayneedle is unable to refund an alternate card or method of payment. If you no longer have the card that you paid with, the refund will be returned to your financial institution. Your financial institution will be responsible for getting your refund to you. For more questions on receiving a refund to a closed account or card, please contact your financial institution.
Can you return Hayneedle?
Items should be returned in their original packaging as much as possible. We recommend saving your packaging until you are sure you will not need to return as Hayneedle does not provide packaging for returns. If you have discarded your packaging, you will need to locate alternative packaging to return your item.
