hermes store return policy

Full Answer

Can I return a product purchased on the website to Hermes?

No returns or refunds of any "petit h" Products purchased on the Website will be accepted at any HERMÈS boutiques. In addition, the Website will not issue a store credit for use in any Hermes store.

What is Hermès’ refund policy?

If you request a refund, HERMÈS will use commercially reasonable efforts to ensure that any refund will be made within ten (10) business days of receipt of the product returned by crediting your debit or credit card.

What is Hermès'return policy for the Apple Watch?

HERMÈS will use commercially reasonable steps to refund your credit card within ten (10) business days of HERMÈS’ receipt of the product. 11.4. Return policy for the Apple Watch

Where can I find a list of Hermès stores?

A list of Hermès stores can be found by clicking on Find a store and on the back of the invoice contained herein. How do I return or exchange an item?

How do I return my Hermès order?

Return a parcel to your retailer in 3 EASY steps.Start your return on our website or app. Provide your details, select a return method and complete steps to confirm your return with us.Get your return ready. Complete the steps for your selected return method. ... Drop off your return or have it collected.

Do you need an appointment at Hermès?

Yes for all handbags you need to make an appointment.

Where is Hermès made?

FranceHermès objects are manufactured mainly in France, across 51 production sites, including 19 leather workshops (saddlery and leather goods workshops).

How many Hermès bags can you buy?

Building that collection will take time — Hermès has a strict “quota” restricting buyers to no more than two luxury bags per year. If you love the thrill of the hunt, buying a Birkin or Kelly bag at an Hermès boutique is ideal for you.

Can you just walk into a Hermes store?

It is virtually impossible to walk into an Hermes store as a new customer and be offered a Birkin for purchase. Most Birkins are offered to loyal clients who have established a purchase history at a particular store and with a particular sales associate who may take note of your Birkin or Kelly wish.

Can you just walk into Hermes?

You just can't walk into an Hermès boutique and buy a Birkin immediately. It must be ordered, and there is a waiting list. You also can't buy the Birkin, Kelly, or most of Hermès's more iconic styles online.

How can I tell if my Hermès is real?

7-step Authenticity Check on an Hermes Birkin or Kelly BagExamine the bag's shape and proportions.Check the size and measurements.Inspect material choice and quality.Analyze the stitching pattern.Look at the hardware.Confirm the date stamp.Check the brand stamp.

What makes Hermès so expensive?

The main reason why Hermès products are so pricy is that most, if not all, of their products are handmade. This luxury house prides itself on its exclusive products and in turn the process of manufacturing these goods has always been considered an art form.

Who owns Hermès now?

H51 SASHermès / Parent organizationHowever, the ownership of Hermes still lies within the Hermes family, now the Dumas family, as they own up to 75% of its shares. Axel Dumas, the current CEO and Chairman of the Hermes company, is a nephew of Jean-Louis. Alongside him is Pierre-Alexis Dumas, son of Jean-Lois Dumas.

Is Kelly or Birkin more rare?

Past figures show that the Birkin has overtaken the Kelly in terms of popularity, but recent stats prove otherwise: Lyst reported the Hermès Kelly as its second “hottest product” of the first quarter.

How much money do you have to spend at Hermès to get a Birkin?

How Much Does a Birkin Bag Cost? "As of 2022, the retail prices for the most popular models are around $10,145 for a Birkin 25, $11,200 for a Birkin 30, and $12,450 for a Bikin 35.

How long is the waiting list for a Birkin bag?

six yearsHermes implement strict rules as to who is able to acquire one of their iconic bags. There are long waiting lists that can stretch up to six years. Even getting on the waiting list is a struggle, with customers ranked on previous purchases and reputation with the company.

Is it cheaper to buy Hermes in Paris?

However in the USA the price for a Birkin is $10,900 + Sales Tax = $11,650.16 (NYC). If you buy this same bag in Paris you will save roughly $3,422. If you are making a luxury purchase the amount you will save by purchasing a bag in Paris makes the trip worth it. Think of it like getting a free trip to Paris!

How do I make an appointment with Hermes Faubourg?

The Paris Hermès lottery system works a day in advance. You have to visit their dedicated Hermès Faubourg website between 10:30 & 18:30 the day before you'd like an appointment. Here you'll be able to click on the link and fill in your details (including your passport number).

How do I get a Hermes bag in Paris?

6:0211:44HOW TO GET AN HERMES BIRKIN OR KELLY IN PARIS STORES ...YouTubeStart of suggested clipEnd of suggested clipThere was no waiting line i went early in the morning. And in paris when you get inside of the rms.MoreThere was no waiting line i went early in the morning. And in paris when you get inside of the rms.

What are the sizes of Hermes Kelly bags?

At the moment, the Hermes Kelly bag comes in eight sizes: Kelly 15, Kelly 20, Kelly 25, Kelly 28, Kelly 32, Kelly 35, Kelly 40 and Kelly 50. The Kelly 15 and 20 are known as mini Kelly's, while Kelly 40 and 50 are considered to be best suited for travel.

Online shopping

If you require assistance when placing your order, or if you require information about our services, deliveries, our return procedure or the site operations.

Products

For all questions pertaining to our products, their availability, size and maintenance of Hermès products.

The House of Hermès

To learn more about our expertise or actions and also about the security and confidentiality of the data you provide to us.

Email us

Have a question? You may find an answer in our FAQs. But you can also contact us:

Return instructions

Your return request has been submitted and you will receive a confirmation email shortly. Please follow the instructions below:

Location

Please note, should you switch locations, you will lose the contents of your cart.

Europe

Please note, should you switch locations, you will lose the contents of your cart.

How to track my Hermes order?

To track your order, click the "your account" link located at the top right of the Hermes.com website. Log in, then use the menu to track your order. If necessary, please feel free to contact our Customer Service department by telephone at 800-441-4488 option 1 from Monday to Friday, from 9:00 a.m. to 6 p.m.ET, Thursday from 9 a.m to 7 p.m ET, saturday from 10 a.m. to 6 p.m ET, or by email under the "Contact us" section.

How long does it take to collect an order from FedEx?

Orders are shipped via FedEx Ground service. An email will be sent to you informing you of the arrival of your order in-store. You will then have 21 days to collect your order. - proof of identification.

What is the color of the box that Bolduc delivers?

Your purchases are delivered in an orange box tied with a Bolduc ribbon, with the exception of fragrances, makeup and beauty products, books, certain equestrian and bulky items.

Is an order a gift?

An order will be considered a "gift" if the civil status, last name or first name of the invoicing information is different from that of the delivery information. In this specific case, an invoice where the price of the items are not shown will be included in the package that is sent to the gift recipient.

Is Hermes secure?

All the transactions made on the Hermes.com website are secure. The padlock symbol next to the address bar of the page beginning with "https" indicates that you are in a secure setting. HERMÈS INTERNATIONAL has also established specific security measures to protect your personal information from non-authorized access and use. However, you should never consider the transmission of data by Internet to be 100% secure. Any information that you make available online can potentially be recuperated and used by third parties.

Does Hermes support private browsing?

Please note that your browser must accept cookies and be SSL compatible with standard browsing mode enabled. Hermes.com does not support private browsing mode at this time.

Does Hermes have a P.O. box?

Predominantly for security reasons, Hermes.com will not process any order for which a P.O. box address has been provided.

How long does it take to get a refund from Hermes?

In Europe, clients could return the items in 30 days, and you can get refund in your Hermes account, which you could spend for other things, but no cash refund is allowed

What is final sale item?

any merchandise for return or exchange if damaged, altered or sold as a "final sale" item.

Does return a Kelly bag count as a bag?

And for return a Kelly or Birkin, it still counts in the quota of the bag amount you can purchase per year.

Does H boutique give refunds?

H boutiques do NOT give refunds.#N#I don't know UK law but in the US, store credit is not legally allowed to expire, so you'd have that H credit forever. However prior to that being law, US Hermès gave a full year for redeeming credit. I find it really surprising that the UK wouldn't give that...are you sure they didn't mean "exchange in 14 days, or get store credit for a year"? Which isn't so bad, unless there is nothing at all at Hermès that you like?