Returns Policy - Effective Nov 01, 2021
- Return or Exchange within 60 Days from the day of the purchase
- IKEA Family members: Returns or Exchange within 90 Days from the day of purchase
- 7 days returns or exchange for purchases made from Circular Hub
- The following articles are not eligible for returns or exchange Cut Fabrics Food Articles Plants Custom made worktops
Full Answer
What is IKEA return policy for mattresses?
Ikea Mattress Return Policy. In Short With proof of purchase, Ikea allows you to return an unopened and unused mattress to them for a full refund within 12 months of purchase. This is reduced to 180 days if it is opened. You can also exchange for another mattress one time within 90 days of purchase.
Can I exchange my mattress at IKEA?
You may exchange your mattress once within 90 days if you don’t love it, provided that it is not dirty, marked or damaged. Simply take your mattress back to the IKEA store with your receipt and we will help you find one that suits you better.
How do I get a refund from IKEA?
If you're unable to do so, please contact the IKEA US Customer Support Center at 1-888-888-4532. Mattress purchases may be exchanged for another mattress one time within 90 days. Only the net purchase price as shown on receipt will be refunded.
What happens when you buy back furniture at IKEA?
When you buy back, you will get store credit and your furniture gets a second life in the As-Is department. Where it’s available: The Buy Back & Resell service is currently piloting at IKEA Conshohocken from August 30, 2021- September 19, 2021 as an exclusive benefit to IKEA Family members.
Can I return IKEA bed?
It's OK to change your mind! If you're not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. You may also return open products within 180 days, with your proof of purchase, for a full refund.
Can you return IKEA furniture after you built it?
Yes, you can return them all. This means you have nothing to lose when buying something that's already assembled and marked down. Take it home, try it out, and if you don't like it, just return it to the IKEA warehouse for a full refund.
Can I disassemble and return IKEA furniture?
Do I Need To Disassemble IKEA Furniture Before Returning It? No, you do not need to disassemble IKEA furniture back into flatpack form to return it. According to the IKEA return policy, they will accept all assembled furniture items as long as it is in good condition and within 365 days of purchase.
How do I return a large item to IKEA?
You can return your item to any IKEA store with proof of purchase and ideally with the original packaging. Obviously many items sold by IKEA are large so may require a pickup, which they are able to arrange for you - but this option is not available in all areas so you will need to contact IKEA.
Does IKEA accept returns without packaging?
As long as you have your receipt, you have about six months to return opened items to IKEA. You can even make returns without the original packaging. Just make sure your product isn't dirty, stained or damaged.
When did IKEA Change Return Policy?
I just noticed the US return policy was changed effective October 22, 2020. The IKEA US website states that new & unopened products can be returned within 365 days. Open products must be returned within 180 days.
Can you take apart IKEA?
Ikea furniture is only designed to be structurally strong when fully assembled and so if screws are unfastened while disassembling then some panels might be unsupported and liable to fall over – possibly snapping.
Can you disassemble IKEA wardrobe?
Bring the wardrobe forward and lie it flat on the floor, facing face front. Use a nail puller to remove the nails from the backing board and bag them. Ensure all dowels are removed and bagged to avoid them breaking during transit. Loosen any bolts or screws on one side of the wardrobe first.
Can you cut IKEA furniture?
You can do this with a circular saw, table saw or jigsaw, but you need to use a special blade and cutting procedure if you want to avoid chipping the veneer or plastic coating.
Can you disassemble IKEA kallax?
We moved it outselves and we did disassemble it. It was incredibly easy to take apart and put back together. I even put it back together without any help. I'd recommend taking it apart, and putting all small pieces in labeled sandwich bags.
Large item returns
Large item returns can be made by visiting your local IKEA store. Our truck pickup service is currently not available.
In-store returns
Head to your local IKEA and enter through the Exchanges & Returns entrance. Follow signage to the Exchanges & Returns desk
In-store exchanges
Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card that you made the purchase with.
Contact us!
If you cannot make it to a store, no problem! Please contact us by calling in order to start the exchange process.
365 days to change your mind
We will be happy to give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new, unused and re-saleable condition and with the packaging. Smaller orders and articles with a total weight of less than 10kg, and can fit in a parcel of 60x50x50cm or less, can be returned using CollectPlus.
Love it or exchange it
It takes time for you and your new mattress to get used to each other. That's why we give you 90 days to be sure you're compatible. If the chemistry isn't right, simply come back and choose another mattress. When you've found your perfect match, you can sleep easy for years to come with our free 25-year guarantee.
You have up to 90 days to decide
It takes time for you and your new mattress to get used to each other. That’s why we give you 90 days to be sure you’re compatible. If the chemistry isn’t right, simply come back and choose another mattress. When you’ve found your perfect match, you can sleep easy for years to come with our free 10-year guarantee.
Love it or exchange it: Terms and Conditions
It is important to us that you love your new mattress. So if after a while you discover that it is too firm, too soft or too something else just bring the mattress back and simply change it for another.