All returns are subject to validation and approval at innisfree’s discretion. Any gift you received with purchase or through a promotional giveaway issued in your original purchase should accompany the return. If you are enrolled in the innisfree Rewards program, your rewards and points will be deducted after the refund transaction is processed.
Full Answer
How do I return a product to Innisfree?
For all customer service inquiries, please contact us at support@innisfree.zendesk.com We will respond to your inquiry within 72 hours. To create a return, please click on Return Policy in the site footer. We provide a free return shipping label which sends your package to our return facility:
Why are Innisfree reviews so important?
For example, some reviewers suggested that the product they received was either expired or the packaging was damaged. Such Innisfree reviews are a good reminder to work only with reputable vendors who sell quality products and will accept a return if the product arrived in poor condition.
How do I sign in to my Innisfree email?
At the bottom of any innisfree.com page you can enter your email in the ‘Sign Up For Email’ box then hit the “GO” button and you’re all set! I forgot my password, how do I sign in?
Does Innisfree ship to all states?
Innisfree offers free ground shipping for US orders totaling $50 or more. They ship to all 50 states, but their US-based site does not fulfill international orders. But, international customers can go to innisfreeworld.com to order their products.
Can you return Innisfree?
We are happy to accept returns of most new, unopened products and gently used products purchased from our website at us.innisfree.com within 45 days of delivery.
Can you cancel Innisfree order?
Currently innisfree.com does not offer order cancelations after an order has been placed.
How do I return my product?
The 5 steps of a typical in-store product return processStep 1: Verify product returns request. ... Step 2: Create a return request. ... Step 3: Process payment & complete return. ... Step 4: Complete in-store product returns. ... Step 5 (optional): Return item to inventory.
How long does it take for Innisfree to ship?
Orders $30 and over always ship for free without an offer code. For shipments totaling less than $30, there is a delivery charge of $7.95 for ground shipping. Please allow up to 4 business days processing time, depending on when you place your order. innisfree USA ships to all 50 states (including Alaska and Hawaii).
How do you get the Innisfree birthday kit?
SIGN OUTVisit your favourite innisfree store during the birthday month.Present your membership app / membership card to our retail assistant.Grab your birthday gift!
How do I contact Innisfree?
We're here to help! Please email us at support@innisfree.zendesk.com for any questions you might have. We will respond to your inquiry within 72 hours.
Is it illegal to return used items?
Returning Worn Items So if you are asked about whether an item was worn, and say yes, and the return is still accepted, you generally do not have to worry about arrest (frequently, stores will make exceptions if a consumer is honest and the goods still look new).
How do I return online orders?
Most businesses with an online store have a return policy in place....Read the store's return policy. Before you purchase anything, carefully read through the store's policy about how to return something you ordered online. ... Keep the original packaging. ... Take photos of any damage or defects. ... Start the return process ASAP.
What is return and refund?
A return is when a customer sends an item back to your store or warehouse. They usually have to return an item before they get a refund. A refund means giving the customer all or some of their money back for an unwanted item.
Does Innisfree ship to Europe?
innisfreeworld offers international shipping to over 250 countries.
How fast does ring ship?
Most orders ship within 24-48 hours at which point you will receive shipment tracking information. Click here to learn more about tracking your order.
How do I delete my Innisfree account?
How do I delete my account? You can cancel your account via online or in store. Why I hold the My innisfree Rewards card ? My innisfree Rewards Card must be presented for both point accumulation and point redemption for customer verification purpose.
How long does Innisfree mask last?
It also reduces redness around my nose area. I can see the pores around my nose shrink slightly, but this effect lasts only for about 2 to 3 hours. However the best effect of this face mask is the way it controls the oils on my face.
How long can Innisfree last?
For example, if it says 'Best used within 36 months,' the product can be used within 36 months from the date of manufacture. Expiration date: Check the number next to EXP on the outside of the product. The date format is YYYY/MM/DD. It means that the product can be distributed until this date.
How do I delete my Innisfree account?
How do I delete my account? You can cancel your account via online or in store. Why I hold the My innisfree Rewards card ? My innisfree Rewards Card must be presented for both point accumulation and point redemption for customer verification purpose.
I want to receive newsletters and special promotions.
At the bottom of any innisfree.com page you can enter your email in the ‘Sign Up For Email’ box then hit the “GO” button and you’re all set!
I forgot my password, how do I sign in?
On the sign-in screen, click 'Forgot your password?'. With validation e-mail, you can reset your password.
How can I change my membership information?
After you sign-in, you can change your information on the “My Account” page by clicking the “edit” button.
What are the benefits of being a member?
”My innisfree Rewards” members are eligible for various benefits including: Welcome kit, Birthday kit, VIP kit, and more! Please check out our “My...
How do I redeem my Birthday Code?
To redeem your Birthday Code, log in to your account and enter your Birthday Code at checkout. You will be sent your Birthday Code on the day of yo...
How do I redeem my points?
When you wish to use your points on an online purchase, follow these easy steps from the secure checkout when you are logged in with the email addr...
Does innisfree offer gift certificates?
Currently, we do not offer gift cards or certificates.
How do I sign up for My Innisfree Rewards?
Anyone can become a member of innisfree, with just an email address! You can also use your Facebook or Google account to sign up. After you click S...
Points How-To
When you wish to use your points on an online purchase, follow these easy steps from the secure checkout when you are logged in with the email addr...
How do I make a return?
Please refer to our Return Policy for instructions.If you have any questions or concerns, please email customer service at support@innisfree.zendes...
How to return an item to Innisfree?
Follow these easy steps to create a return to innisfree.com: Log in to your account. If you do not have an account, please visit https://returns.narvar.com/innisfree/returns/ and fill in the required fields, then follow steps 3-4. Click on the order you would like to return, and click the "Request a Return" link located under your order number. From our return portal, please select the items, quantity, and reason you would like to start a return. Review your selections and click submit. Print your free return label and follow the directions to ship your return! Find your nearest UPS drop-off location to ship the package.
How long does it take to return an Innisfree product?
If you are not completely satisfied with an innisfree product for any reason within 60 days of receipt of delivery, please review our return policy below. We offer easy returns and cover return shipping! innisfree.com purchases can be returned if unopened or gently used without any additional fees to innisfree.com.*
How to cancel Innisfree subscription?
You may cancel your subscription at any time. To cancel, log in to your account, click the “Manage Subscriptions” tab, then click “cancel.”. You may also cancel by contacting innisfree customer service at support@innisfree.zendesk.com.
How long does it take for a refund to be processed?
Once your return is processed, it can take 7-10 business days for the banking institution to reflect the refund on your account. If you paid with a credit or debit card, you will receive a refund to your credit or debit card for the purchase price of the item.
How to redeem birthday kit?
To redeem your Birthday Kit, log in to your account and add any product (s) to your cart. Birthday Kits are only eligible for Green VIP members.
How to sign up for Innisfree email?
At the bottom of any innisfree.com page you can enter your email in the ‘Sign Up For Email’ box then hit the “GO” button and you’re all set!
Where to email Innisfree?
If you have any questions or concerns, please email customer service at support@innisfree.zendesk.com.
TERMS & CONDITIONS
1. All innisfree Malaysia members agree to fully comply with the Terms & Conditions under ‘My innisfree Rewards’ (innisfree membership program)
My innisfree Rewards Malaysia Terms and Conditions
1. All innisfree Malaysia members agree to fully comply with the Terms & Conditions under ‘My innisfree Rewards’ (innisfree membership program)
Privacy Policy
Welcome to the innisfree website at https://us.innisfree.com (the “ Website ”).
1. Collection of Information
We may obtain personal information about you on our Website or at offline events. You may choose to provide personal information when you create an account, make a purchase on our Website, subscribe to our electronic newsletter, participate at our offline event or contact us for customer service.
2. Use of Information
We may use the personal information that we collect for various purposes, including to:
3. Sharing of Information
We may share your personal information with our corporate affiliates, such as Amorepacific Corporation, Amorepacific Group, and their subsidiaries and affiliates, for purposes of technical support and other business co-operations.
4. Transfer of Information
Our Website is intended for visitors and customers located in the United States, and is governed by and operated in accordance with the laws of the United States only.
5. Protection of Information
We use technical, administrative and physical safeguards and procedures which are reasonably designed to help protect your personal information against unlawful or unauthorized access, disclosure, misappropriation, alteration or loss. We use encryption, passwords, and physical security measures to help protect your personal information.
7. Managing Your Information
You have the following rights and choices in providing your information and choosing how we communicate with you:
How to delete my account on a symlink?
You can delete your account on the “My Account” page by clicking “Termination of Membership Account”.
Is there a product issue schedule in Korea?
Please kindly understand even there are some products available in Korea, product issue schedule can be different among regions due to their own export, custom policy, and shipping schedule.
Does Innisfree offer refunds?
Please note innisfree does not offer refund/exchange for any third party vendor. All items must be purchased from the certified innisfree Canada stores.
How long does it take to return an Innisfree product?
The Innisfree return policy states, “If you are not completely satisfied with an innisfree product for any reason within 60 days of receipt of delivery, please review our return policy below. We offer easy returns and cover return shipping! innisfree.com purchases can be returned if unopened or gently used without any additional fees to innisfree.com.”
Why are we so disappointed with Innisfree?
Overall, we are pretty disappointed in most of the Innisfree skincare products due to the low concentrations of “key” ingredients and the synthetic fragrance blends used in nearly all products.
What is Innisfree Dewy Glow?
Innisfree Dewy Glow Jelly Cream is one of the brand’s most popular products, and we can see why; this jelly cream has a bouncy texture that absorbs instantly into skin to hydrate and boost radiance, leaving it soft and glowing.
What is the SPF of Innisfree?
The combination of mineral sunscreen titanium dioxide with chemical sunscreens octisalate and octocrylene offers SPF 37 protection.
What is Innisfree Green Tea Balancing Toner?
The Innisfree Green Tea Balancing Toner has a lightweight watery-gel texture that absorbs into the skin quickly to provide lightweight hydration.
What is Innisfree skin care?
Innisfree offers an extensive range of skin care products with categories such as cleansers, toners, masks, moisturizers, serums, essences, eye care, UV protection, targeted treatments, and lip care. Below we’ll discuss three of the most popular Innisfree skin care products, which are the Hydrating Cleansing Oil, My Real Squeeze Mask, and Cica Balm.
What are the ingredients in Innisfree?
One problem with Innisfree skin care products is that the brand claims that ingredients like green tea leaf extract and Centella asiatica extract are used as key ingredients. However, if you look at the product’s ingredient list, these “key” ingredients are found in very low concentrations.
