Full Answer
What is Kooples'return policy for exchanges?
For exchanges that are less than the value of the item the customer is exchanging, the refund for the difference will be processed onto the original form of payment. The Kooples boutiques are unable to provide any returns or exchanges for items purchased outside of The Kooples boutique.
Can I return an online order to a Kooples store?
7. 3. Online orders made on www. thekooples/com/us, can also be returned to any of our two, standalone Kooples Boutiques, located in the United States (Mercer St NYC, Santa Monica CA). Returns must meet the conditions specified above. You must also provide the returns form, a government issued ID along with your original form of payment.
What is the return policy for online orders?
You are welcome to return your online order, within 30 days, from date of shipment, using the free returns service. Returns must meet the conditions of our return policy below, to qualify for a refund: Items must be its original condition (unworn, unwashed, unaltered).
What are the conditions of the return policy?
Returns must meet the conditions of our return policy below, to qualify for a refund: 1 Items must be its original condition (unworn, unwashed, unaltered). 2 Items must have all tags attached. 3 The online returns form must be completed.
Can you return to the kooples?
You are welcome to return your purchase, within 14 days of purchase, if your item(s) meet the conditions of our return policy: Items must be its original condition (unworn, unwashed, and unaltered). Items must have all tags attached. The return form must be completed.
How do I contact kooples?
(855) 251-4683The Kooples / Customer service
Is kooples a designer?
After more than 15 years in New York, designer Tom Van Dorpe has taken over the artistic direction of the brand The Kooples. With an already illustrious career as a magazine fashion editor, stylist, and designer, Tom Van Dorpe has taken his talents to Paris for his next role as Creative Director of The Kooples.
Is the kooples a French brand?
Founded in 2008, The Kooples is a French fashion brand part of the MF Brands Group, offering accessible luxury collections to couples with strong personalities.
Does kooples run small?
Kooples sizing is supposed to be french but it is off. Definitely runs small!
Where are kooples clothes made?
The clothes themselves are made in Vietnam, Romania, China and India, though Alexandre stresses that the fabrics are mainly English and French. Kooples clothes are often described as unisex but each line is quite distinct, though they complement one another.
Why are they called kooples?
Nina Garcia: What's the meaning behind the name? Alexandre Elicha: In French, couples sounds like "kooples." We wanted a place you could shop with your boyfriend. Raphaël Elicha: We really believe that somebody wearing The Kooples (opens in new tab) will not stay single for long.
What style is kooples?
The expansion is starting off slow with just a few NYC and New Jersey Bloomingdales shop-in-shops, but trust us, with their contradictory-but-it-works blend of Parisian prep, rocker grunge, and hipster luxe, The Kooples are worth keeping an eye on no matter where you reside.
Who founded The Kooples?
Alexandre ElichaLaurent ElichaRaphael ElishaThe Kooples/Founders
How many stores does The Kooples have?
The Kooples currently operates 150 wholly owned stores worldwide, and has a total of 360 sale points.
What kind of brand is The Kooples?
french fashion brandSince launching in 2008, the french fashion brand part of the MF Brands Group has been able to preserve a reputation for their contemporary blend of tailoring, ready-to-wear and accessories.
What style is kooples?
The expansion is starting off slow with just a few NYC and New Jersey Bloomingdales shop-in-shops, but trust us, with their contradictory-but-it-works blend of Parisian prep, rocker grunge, and hipster luxe, The Kooples are worth keeping an eye on no matter where you reside.
Is The Kooples unisex?
Created by the founders of Comptoir des cotonniers,The Kooples brand was made in 2008. The concept? A simple, black and white boutique, with almost unisex clothing, based on British rock style and with glamour couples as muses.
Who founded The Kooples?
Alexandre ElichaLaurent ElichaRaphael ElishaThe Kooples/Founders
Does The Kooples offer free shipping?
Yes. As of -, The Kooples does offer free shipping policies. View the discussion thread for more details.
Does The Kooples offer free returns & exchanges?
Yes. As of May 21, 2018, The Kooples does offer free return policies. View the discussion thread for more details.
Does The Kooples offer international shipping?
No. Based on our last check on September 12, 2018, The Kooples was not offering international shipping policies. Check the full discussion for updated information.
Does The Kooples offer curbside pickup?
No. Based on our last check on December 6, 2020, The Kooples was not offering in-store pickup. Check the full discussion for updated information.
How long does it take for a Kooples order to be delivered?
The Kooples will make every effort to ensure the order is delivered within an average of 48 hours and maximum of 20 working days as from the day after order confirmation by the Buyer. During the VIP sales periods, sales or outlet sales: these delivery times may be extended by 15 working days.
How long does a buyer have to withdraw from a product?
The Buyer has fourteen days as from the day after receipt of the Product (s) ordered to exercise his right of withdrawal, without it being necessary to provide any reason whatsoever.
Is Kooples a warranty?
Moreover, The Kooples is bound by a warranty against hidden defects affecting its Products which render it unfit for its intended use, or which limit use to such an extent that the Buyer would not have bought said products or would have paid a lower price if he had been aware thereof.
Can Kooples be held liable for failure to perform its obligations?
The Kooples will not be held liable for total or partial failure to perform its obligations under this agreement if this failure to perform is due to a force majeure event, recognised as such by case law.
Can you use a discount code on a customer account?
Discount codes on user accounts: discount codes may be offered to customer account holders at any time. These discount codes can only be used on purchases made through the account to which the discount code was granted and recorded.
Does Kooples offer refunds?
The Kooples undertakes, in light of the Buyer's request, to exchange or refund the Buyer for the product. In the event of a clear difference in the cost between two options, The Kooples will opt for the cheaper solution.
Thank you for shopping with us!
If you are not entirely satisfied with your purchase, we are here to help. Request for product Return & Refund is subject to valid and reasonable reasons acceptable to us. Please note that the Refund terms and procedures are slightly different for each case, depending on the payment method used – IPAY88 or SPLIT.
Returns
You have SEVEN calendar days to contact Koopers Distribution Sdn. Bhd. to return an item from the date you received it. To be eligible for a return and refund, the item must be unused, and in the same condition that you received it. It must be in its original packaging and includes the original receipt or invoice from Koopers Distribution Sdn. Bhd.
Refunds
We will refund to you in the event of the following exceptional circumstances:
Sephora Return Policy
Sephora at Kohl's purchases must be returned in new or gently used condition within 60 days from date of purchase and with a valid receipt or account/tender lookup. Returns are accepted at any Kohl's store location.
Special Holiday Return Policy
Premium electronics purchased between November 1st – December 25th may be returned through January 31st in original packaging with a valid receipt or account lookup. Sephora items purchased November 1st through December 2nd may be returned in new or gently used condition through January 31st with a valid receipt or account/tender lookup.
Returning In-Store Purchases
Items purchased in-store must also be returned to a Kohl’s store. We are unable to process mail returns for in-store purchases. Please visit Customer Service with your original receipt to receive a refund or an even exchange.
Unable to Find the In-Store Receipt?
Our stores may be able to help locate the original purchase to process a refund. If we are unable to locate your purchase, you may still return the items as a non-receipted return. You will receive a Kohl’s Merchandise Credit based on the lowest discounted 13-week sale price for the item (s) you are returning. Additional processing may be required.
Electronic Devices
When returning any electronic devices, please remember to remove your personal data and information.
Returning Kohls.com Purchases
Items purchased on Kohls.com can be returned at any Kohl’s store location or by returning the items via mail. If there was an issue with your order such as an item was missing, damaged or you received incorrect merchandise, please visit the Order/Items Received Are Incorrect or Missing page for help.
Returning Items Delivered by Freight
Unfortunately, we are unable to process returns at Kohl’s stores for large items that were delivered by freight. To return freight items:
Introduction
- The trade website www.thekooples.com/us (“Site") is an electronic commerce website accessible via the internet and open to all users of the network. The Site operated by The Kooples Bloom Inc., is a subsidiary of The Kooples Group. If you have any questions or comments about our privacy …
Article 2. Products
- 2.1. While The Kooples always strives to display accurate product information, description or other content on our Site, it is unfortunately not possible to have a Site that is completely free of any human, technological or typographical errors. We reserve the right to correct any of these errors, at any time, without prior notice. 2.2. All products are subject to availability. Adding an ite…
Article 3. Price
- 3.1. The prices displayed on the Site are quoted in U.S. dollars and are intended to be valid only in the United States. These prices do not reflect additional sales tax or shipping fees that may apply to your order (UPS 2nd Day, UPS Next Day). 3.2. The prices of products featured on the Site are subject to change at any time, at The Kooples discretion, without prior notice. Orders that have b…
Article 4. Orders
- 4.1. All first-time customers who wish to place an order on www.thekooples.com/us will be asked to create an account. 4.2. You will have the opportunity to review the contents of your shopping cart, shipping and billing addresses and shipping method, before submitting your order. 4.3. After placing your order, a confirmation will be sent to your e-mail address. This e-mail will include yo…
Article 5. Payment
- 5.1. www.thekooples.com/us accepts American Express, MasterCard, Visa, PayPal and Amazon Pay as forms of payment. You will be charged for your order, shortly after it has been placed. 5.2. You will be charged sales tax for orders that are shipping to states where we have a nexus or physical presence. These states include California, Florida, Illinois, Maryland, New Jersey, New Y…
Article 6. Delivery
- 6.1. The Kooples will always strive to meet the time frames of the delivery method chosen. Please note, all delivery times frames are estimates, starting from when your order has completed processing and may take up to 48 hours. 6.2. Orders placed Monday-Friday before 10am Eastern Standard Time (“EST”) and accepted by The Kooples, will begin processing that day. We will alw…
Article 7. Returns & Exchanges - Online
- 7.1. You are welcome to return your online order, within 30 days, from date of shipment, using the free returns service. Returns must meet the conditions of our return policy below, to qualify for a refund: 1. Items must be its original condition (unworn, unwashed, unaltered). 2. Items must have all tags attached. 3. The online returns form must be completed. 7.2. To utilize the free return se…
Article 9. Personal Information
- The Kooples’ Privacy Policydescribes our practices with regard to information collected from you when you use the Site and is hereby incorporated by reference into these Terms and Conditions.
Article 10. Intellectual Property Rights
- The Site and its content, photographs, images, data or other materials that are made available through the Site, are the property of The Kooples, or, where applicable, independent content providers and third parties, and are protected by copyright, trademark and other intellectual property laws. Except as expressly authorized by The Kooples or relevant third parties, you agre…