You may exchange or return your mattress after 21 days of the initial purchase date and up to 120 days. Any exchanges and returns are subject to a $99.99 return delivery fee as well as a 10%-20% restocking fee. Mattress Firm is America's largest speciality mattress retailer with over 2,500 locations.
Full Answer
What is Mattress Firm's return policy?
If you choose to exchange your mattress, Mattress Firm gives you a credit towards the purchase price of another mattress. The credit is in the amount of your original purchase price (bed your returning) less a 10% restocking fee. You're also subject to a $99.99 return delivery fee.
How many times can I exchange or return my mattress?
Exchanges and returns may only occur once per purchase. If you choose to exchange your mattress, Mattress Firm gives you a credit towards the purchase price of another mattress. The credit is in the amount of your original purchase price (bed your returning) less a 10% restocking fee.
Should you use a mattress protector during the 120 night trial period?
To ensure that Mattress Firm accepts both the exchange and the return of the mattress, it needs to be good as new, cleaned, not stained, and not damaged. So, what the company advises is for you to use a waterproof mattress protector during the 120 nights trial period.
Do you have to pay redelivery on a Purple mattress?
If you bought a Purple or a tulo mattress, you won’t need to pay either the redelivery or the restocking fee. These are the 5 best mattresses for stomach sleepers. To ensure that Mattress Firm accepts both the exchange and the return of the mattress, it needs to be good as new, cleaned, not stained, and not damaged.
How to break in a mattress for 120 nights?
How to get rid of a swollen mattress?
Is California King a special order?
About this website
Can I return a mattress to mattress firm before 21 days?
If you're not satisfied with your Mattress Firm product, you have a right to a one-time exchange within 120 days of purchase. The company won't accept a return or exchange if you request it within 21 days of purchase because you need to allow the mattress to adjust to your body.
Can you return a mattress after you buy it?
Most mattress-in-a-box companies have offered free, simple returns during a long “try it out” period. If you don't like the bed, you can return it and get your money back.
How long do you have to exchange a mattress at Mattress Firm?
In fact, studies show most people experience some initial level of discomfort with their new mattress. Because of this, we ask you to sleep on it for a minimum of 21 nights to allow for this adjustment period.
What is mattress return policy?
If you don't open your mattress, you can initiate a full return or a full exchange immediately. Once your mattress is opened, you'll need to wait 30 days after delivery before you can do either.
What do you do if you don't like your mattress?
Depending on where you buy your bed, you'll have a couple of options:The company will send a truck to pick up your unwanted product. They'll either take it to a donation center or back to their warehouse. ... You may have to re-box your mattress and prepare it for shipment yourself. This task is often a two-person job.
Can a store refuse to give a refund?
In the U.S., there's no federal law that says merchants have to accept returns. However, retailers are required to provide a repair, exchange, or refund if a product is defective. And under the FTC's “cooling off” rule, you have the right to cancel some sales within three days of the purchase and get a full refund.
Can you return a mattress without tags?
You can report the manufacturer selling mattresses without the tag. The penalty can range from a legal notice served to the manufacturer or seller to stop removing the tags or provide the correct information, to a fine of up to $1,000.
How do you return a mattress in a box?
1:196:57How To Return A Bed In A Box Mattress (FULL GUIDE) - YouTubeYouTubeStart of suggested clipEnd of suggested clipIf you're still unsatisfied with the bed that you just got you know you can just call the company upMoreIf you're still unsatisfied with the bed that you just got you know you can just call the company up and initiate the whole returns.
Can you return an adjustable base?
Adjustable bed bases are often not returnable at all. Other companies say they will refund the cost of the bed. This can mean their cost (what they paid, not what you paid) of the bed minus the freight charges, which will leave you with with only a fraction of your money returned.
Does a mattress soften over time?
Most mattresses take anywhere from 30 to 90 days to fully “break in." Your new mattress may be different from your old one, or it may seem stiff from its newness, and thus may seem uncomfortable for a little while. Like a new pair of shoes, the mattress materials haven't had time to soften and conform to your body.
Can you return a mattress without tags?
You can report the manufacturer selling mattresses without the tag. The penalty can range from a legal notice served to the manufacturer or seller to stop removing the tags or provide the correct information, to a fine of up to $1,000.
Does Costco return mattresses?
So, how does the Costco mattress return policy work? Short Answer: Costco allows customers to return mattresses at any point after purchase. It includes traditional mattresses, memory foam mattresses, Casper mattresses, and even air mattresses. In addition, Costco has a 100% satisfaction guarantee.
How long does it take to get a mattress exchanged?
You must request the exchange of your product within 120 days from the date of delivery. If you have to exchange your mattresses you have to pay a return fee of $99.99. you will receive a credit to purchase your exchanged mattresses by subtracting a restocking fee of 10% which must not exceed $250.
How long does it take to return a mattress?
You must request the return of your product within 120 days from the date of delivery. If you have to return your mattresses you have to pay a return fee of $99.99. you will receive a credit to purchase your return mattresses by subtracting a restocking fee of 20% which must not exceed $500.
Is it hard to get a fresh start from a new mattress?
If you are not, then you must consider looking at the benefits of a good mattress, giving you a fresh start in the morning. But it gets very difficult when you don’t get that from your newly purchased mattress. You don’t have to worry about that because Mattress firm has it all covered.
How long is the mattress firm trial?
Mattress Firm provides a 120-night trial on all of their mattresses. You may exchange or return your mattress after 21 days of the initial purchase date and up to 120 days. Any exchanges and returns are subject to a $99.99 return delivery fee as well as a 10%-20% restocking fee. Mattress Firm is America's largest speciality mattress retailer ...
Why is it important to sleep at night?
Getting a good night's sleep is essential in maintaining a healthy body and mind. Choosing the right mattress doesn't have to be a hassle, follow these guidelines to find the right one for you! Choose a mattress based on your individual needs.
Can you exchange a mattress after 21 nights?
After those first 21 nights, if you're not completely satisfied with your new mattress, you may exchange or return it. Exchanges and returns may only occur once per purchase. If you choose to exchange your mattress, Mattress Firm gives you a credit towards the purchase price of another mattress. The credit is in the amount ...
Sleep On Your Mattress Firm For A Minimum Of 21 Nights
Mattress Firm asks you to sleep on your mattress for a minimum of 21 nights to allow for an adjustment period. After those first 21 nights, if you are still not completely comfortable, Mattress Firm will do its best to match you to your right mattress within 120 nights of your original mattress delivery date.
Exchange Your Mattress Once
You may exchange your mattress once, with a return delivery fee of $99.99 *, and receive, as credit toward the purchase price of a different mattress, the purchase price of your original mattress less a restocking fee equal to 10% of your original mattress purchase price (restocking fee not to exceed $250 ).
Stained, Unsanitary, or Damaged Mattress Firm Mattresses
Mattress Firm is unable to exchange or refund stained, unsanitary, or damaged mattresses under the 120 Night Sleep Trial. That’s why we highly recommend using a waterproof mattress protector to help keep your new mattress clean. In addition, we recommend keeping all original tags on your mattress.
Does Mattress Firm Provide Exchanges On Its Products?
You can exchange your Mattress Firm’s product within 21 to 120 days of the purchase date. You must require the original receipt and all the original tags. a 120 nights trial should be valid for one exchange or one return per purchase.
How Long Does A Refund Take?
Customers can get a refund and it will be issued in the original form of the payment. If your purchase was made by cash, check, debit, or credit card, it will take up to 7-10 business days for your refund to be processed.
Mattress buying sucks and its all a scam! Need help!!!
Wow, talk about being in the pit of despair in the Dunning-Kruger Effect.
Beware of Purple
I really wish I knew to see this subreddit and see what all the people here have had to say about purple. I would strongly advise everyone here to stay clear of a purple mattress and any purple product. Go with the recommendations here on this subreddit and stay away. I apologize if this seems like a rant. It probably is.
DIY All Latex Build Experience
I posted on here a while back and was asked what I ended up with so I thought I’d make a post summarizing my experience
Do not order an Ooler
I've had to sent my ooler unit it around 11 times for repair. Various issues man, water leaking onto my carpet creating mold, fan issues, a replacement unit literally fucking made a huge pop noise and stopped working (thought i received a bomb no joke).
Followup - Looking For Last Minute DIY Feedback Before I Place My Orders Later Today
I'm 5'9", 155lbs, back/side sleeper. Got some advice from this sub a few days ago but wanted some last minute feedback. My current mattress is a cheap piece of shit so really anything is going to be an improvement for me.
Finally found the SOFTEST mattress!!
Let me start off by saying thank you to this group!! I’ve spent countless hours reading reviews and learning about mattresses which has helped me narrow down my options. I honestly did not know how terrible it is shopping for a new mattress and I feel like this group truly helped me.
How to break in a mattress for 120 nights?
Here are a few ways to break in your mattress during your 120 nights to ensure it's perfect: Let it breathe. It's tempting to dress it up in new bedding, but give it a few hours to settle and get some oxygen flow. Put on the pressure.
How to get rid of a swollen mattress?
Put on the pressure. Try walking around on it gently or using. your hands and feet to apply some pressure to loosen it up. Be patient. It'll take some time for it to adjust to your body, usually around 3 weeks. Sleep on it every night for a minimum of 21 nights so your mattress can get to know you. YouTube.
Is California King a special order?
In the state of California, the California king size is not special order and is therefore eligible for applicable comfort guarantee policies.
