MatchesFashion Return Policy
- Returns can be requested up to 28 days after purchase
- Returns are initiated by email, contact customercare@matchesfashion.com. ...
- Returns are free for US and Canadian shoppers (return fees for other countries can be determined on MatchesFashion.com)
- Items must be in brand new, unworn condition to be eligible for return
Full Answer
How do I return the Matchesfashion box?
Please ensure when returning the parcel that the MATCHESFASHION box is properly protected with the plastic bag provided. You have 28 days from receipt of order to request your returns number, which will be displayed online and emailed to you. Unsuitable items must then be returned within 14 days of receiving your returns number.
Does Matchesfashion have free shipping?
MatchesFashion US shoppers are eligible for free delivery on all orders over $300 and free returns Some customers reported receiving damaged or defective products Depending on where you’re shopping from, returns can be pricey (they aren’t free everywhere) Keep reading this MatchesFashion clothing review to learn more about their men’s category.
How long do I have to return an item after purchase?
You have 28 days from receipt of order to request your returns number, which will be displayed online and emailed to you. Unsuitable items must then be returned within 14 days of receiving your returns number. Returns outside this window may be accepted at our discretion.
How do I contact matches fashion customer care?
If you would like some help when ordering, have a query about your order or to provide us with feedback on our service, please call +44 (0)20 7022 0828 (UK Toll Free) or +44 (0)20 7022 0828 or email customercare@matchesfashion.com 24 hours a day, seven days a week.
How do I return a match item?
Go to your Order History and click the 'RETURN ITEMS' button next to the order you want to return. 2. Select the products you want to return and provide a reason for return from the dropdown menu. Click 'REVIEW RETURN'.
Does Matches Fashion charge tax?
Local sales tax will be charged on all orders at checkout in selected states where applicable. It is your responsibility as the customer to report any purchases of tangible personal property that have not been taxed by MATCHESFASHION and pay use tax on those purchases unless exempt under local State law.
Is Matchesfashion a public company?
MATCHESFASHION LIMITED is a Private limited company (Ltd.)
Does Match accept Afterpay?
Matches Fashion is LIVE with Afterpay! Shopping at Matches Fashion has never been easier and more budget-friendly.
How long does Matchesfashion take to deliver?
The service is available for orders placed between 6.30am and 8.30pm, Monday to Saturday and 9.30am and 7pm on Sundays. If your order is eligible for the 90 Minute delivery option will be displayed to you at checkout.
Does yoox ship to Canada?
ColisExpat receives your Yoox purchases and forwards them at your house in Canada. Yoox is a superb site! You can find all kinds of art objects or objects of everyday design, original clothes, trendy shoes etc. Yoox already delivers a lot of countries!
Who founded Matchesfashion?
Ruth ChapmanTom ChapmanMATCHESFASHION/Founders
Is Matches Fashion UK based?
MatchesFashion.com is a London-based clothing retailer. The business operates online and via three stores in London.
How many stores does Matches Fashion have?
MATCHESFASHION started with a single shop in Wimbledon over 30 years ago and has grown into one of the biggest global destinations in online luxury for men and women, with a modern edit of over 450 established and new generation designers, delivering to over 176 countries.
Does JB HIFI use Afterpay?
Yes, we accept Afterpay for orders up to $1000. Just choose Afterpay at checkout and you'll be redirected to log into or create an Afterpay account, with instant approval decision, to complete your purchase.
Can u Afterpay alcohol?
You can now buy alcohol, wine, whiskey, tequila and all good liquor brands on Drinks Network with AfterPay. It's as easy as swipe, buy, delivered.
Does Amazon take Afterpay?
If you are planning to shop at Amazon, you may be wondering about the payment options. Amazon accepts many different types of payments, but it does not accept Afterpay. It does, however, allow the use of other split payment options.
When was MatchesFashion founded?
1987MATCHESFASHION / FoundedRuth and Tom created Matchesfashion.com — then known as MatchesFashion — in 1987 in Wimbledon. They were the first multi-brand retailer to introduce designers including Prada and Bottega Veneta into the UK market.
Who bought matches?
LONDON, United Kingdom — Private equity firm Apax Partners has acquired a majority stake in MatchesFashion in a deal that valued the company at a reported $1 billion.
How long does it take for a refund to show on a MATCHESFASHION account?
The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers, if your refund is being issued as MATCHESFASHION credit, this will show on your account as soon as your refund is processed.
Does returning an item incur a charge?
Returning an item may incur a charge. Select your shipping destination to display the applicable cost.
Can you return swimwear?
Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the strip has been removed (swimwear) or if the items are soi led, and may be sent back to the customer. Please note, for hygiene reasons, face masks are non-returnable.
What is DHL Express?
Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International ZAO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.
What is a customs broker?
Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.
What is the overriding principle of tax strategy?
The overriding principal which drives our tax strategy is to pay the correct amount of tax in the correct jurisdiction at the correct time. This is reinforced by the following tax objectives:
What are the rights of a customer who orders from this website?
You have certain rights under the law, including that any Items you order through this Website will be of satisfactory quality, fit for their intended purpose, and will conform to your order and any description given on this Website.
What are the trade marks on the website?
The trade marks, logos, and service marks displayed on the Website (collectively, the ‘Trade Marks’) are the registered and unregistered marks of MATCHESFASHION, our affiliates, our licensors or our partners, in the UK and other countries, and are protected by UK and international trade mark laws. All or any other trade marks not owned by us, our affiliates, our partners or our licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by us.
What is the content of MATCHESFASHION?
All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the ‘Content’) is the property of MATCHESFASHION, our affiliates, our partners or our licensors, and is protected by UK and international copyright laws.
What happens if a credit card issuer refuses to accept payment?
If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
How long does it take for a refund to show on a MATCHESFASHION account?
The original shipping charges will not be refunded. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers, if your refund is being issued as MATCHESFASHION credit, this will show on your account as soon as your refund is processed.
Does returning an item incur a charge?
Returning an item may incur a charge. Select your shipping destination to display the applicable cost.
Can you return swimwear?
Briefs, swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the strip has been removed (swimwear) or if the items are soi led, and may be sent back to the customer. Please note, for hygiene reasons, face masks are non-returnable.
How to tell if a rollover is in stock?
Most items shown are in stock. When you roll over a product, you can immediately see its size availability. If a size is greyed out in the rollover, or marked as sold out in the drop-down on the product page, this means the item is out of stock in that size. Items that are not yet in stock may be marked Coming Soon: add these items to your wishlist and you will receive an email when they land. Alternatively, you can inform us of your interest by contacting Customer Care on 1-877-782-7317 (USA Toll Free) or +44 (0)20 7022 0828 — available 24 hours a day, seven days a week. Please note that even if a product is in your shopping bag, it isn’t reserved, and will be available to other customers while you are browsing.
How long do gift cards last?
Gift Cards expire 12 months from the date of purchase. Gift Cards are exempt from customs duties and taxes. Gift Card (s)-only orders are delivered free of charge. Standard delivery charges apply when a Gift Card or Gift Cards are purchased in a mixed basket with other products.
What is a nominated time slot?
Nominated Time-Slot delivery is a service offered to London addresses within the M25, allowing you to choose a 1 hour time-slot for delivery, any day from Monday to Sunday. This delivery option will be available for same-day delivery for orders placed before 5pm Monday to Saturday and before 4pm on Sunday or up to 7 days ahead. If your order is eligible for Premium delivery, the option will be displayed to you at checkout. For orders placed using our Nominated Time-Slot delivery, customers will receive an email containing a tracking link allowing them to track their delivery, live, direct to their door, one hour before delivery is due.
Will there be a change in duties and taxes after Brexit?
There will be no change to the duties and taxes charged to customers at checkout for any country after Brexit. If you are asked to pay additional monies at the point of delivery, please contact Customer Care customercare@matchesfashion.com.
Can you exchange one item for another?
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as credit, which will enable you to purchase a replacement item quickly and seamlessly.
Is there contact free delivery?
Yes contact-free delivery continues to be available to request from your courier upon delivery.
Do you have to go to a post office to pick up mail?
We organise pick-ups directly from your home, so there is no need to go to a post office or other drop-off location.
Is MatchesFashion Worth It?
From what I’ve learned of the brand through my research for this MatchesFashion clothing review, it’s very clear that the retailer wants to create a more personalized and interactive shopping experience for their customers. I love the fact that they have 24/7 customer service available on their site, and that they pay attention to the small details (i.e. their thoughtful and beautiful product packaging).
What are Paul Smith chinos made of?
These Paul Smith chinos are made from cotton twill, featuring an attractive slim fit and tapered through the leg. Roll up the cuffs for a laidback look and to flaunt a nice pair of shoes. In beige, navy, and grey, the neutral Tailored Cotton Chino Trousers can be successfully styled with basically any color.
What is an OB V shirt?
The OB-V Cotton Jersey T-Shirt is made from lightweight and soft cotton jersey, with a light stretch to it . This shirt is available in a classic range of colours, including grey, white, and navy and runs from S-XXL. This Orlebar Brown tee is priced at $130 and remains one of the men’s top sellers. If you’re looking for a classic, comfortable, high-end tee…Add this piece to your cart.
What are straight leg jeans made of?
This pair is effortlessly cool, with a lived in look. Italian crafted, the denim is made from a mid-weight cotton blend. These cropped jeans look killer with a pair of heels, exposing your ankles and elongating the look of your legs.
What is the most common denominator for poor ratings?
In terms of the red flags and poor ratings, the most common denominator that I found was customers’ reports of received defective or damaged items. One appalling review read, Products sent are in poor condition, with large scratches, glue marks and sewing errors. Items not packaged properly and squashed. After-sales customer service is consistently appalling. As with any retailer, defects and mistakes happen. And the overabundance of praiseful reviews allow me to overlook these few bad ones.
What are Paul Smith's chino trousers?
Paul Smith Tailored Cotton Chino Trousers. Chinos, as popularized by Steve Mcqueen in the film The Great Escape, hold an important place in the stylish guy’s closet. The Tailored Cotton Chino Trousers from Paul Smith are seriously suave and can work on a date, at the bar, or in a business casual office.
How much does a 24k gold plated ring cost?
The Unbearable Lightness Gold-Plated Ring costs $490 and comes in sizes S,M, and L.