How long do you have to reschedule a delivery?
You’ll have 30 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us.
How long does it take for DHL to re-direct a package?
With DHL, you’ll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. This can be done here
What to do if USPS tracking is showing an unsuccessful delivery?
If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. For some areas, you can reschedule your delivery online here.
Can you get a refund for a pierced wrist?
We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.
Is Misspap a courier?
Misspap is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. See further details here. Stay safe!
How long does it take to get a refund from a bank?
A typical refund will take up to 21 days , that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.
Can you get a refund for a pierced wrist?
We can't offer refunds on pierced jewellery and swimwear if the hygiene seal has been broken.
Is Misspap a courier?
Misspap is operating business as usual and we are working closely with couriers to ensure all deliveries arrive on time. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. See further details here. You can also select contact-free lockers via Inpost Next Day 24/7 Locker Collection. Stay safe!
Does Misspap credit back to account?
If you paid for your order with a gift voucher or store credit, this will be credited back to your Misspap account.
