Here are some rules on refunding Ticketmaster purchases: A refund includes the full price of the ticket and all services; A refund is issued using the same method of payment that was used to purchase the tickets. Ticketmaster cannot issue a refund to any account other than the original payment method.
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What does ticket insurance cover Ticketmaster?
“Event ticket insurance insures your financial investment of the event tickets including taxes and shipping costs … should you not be able to attend the event for a covered reason,” the site said. Ticketmaster highlighted the “yes” box to indicate that it recommended buying coverage.
What is the Ticketmaster refund and exchange policy?
What is the Ticketmaster refund and exchange policy? Generally, Ticketmaster cannot guarantee refunds or exchanges, except where an event has been cancelled or rescheduled, or where Australian Consumer Law applies. Refund and Exchange requests are subject to conditions that are outlined in our Purchase Policy. Return to top.
How long does it take to get a Ticketmaster refund?
How long does it take to get a Ticketmaster refund? For events scheduled to take place at Ticketmaster’s participating venues, full refunds are available for up to three (3) days following a purchase, as long as that purchase wasn’t made within a week of the scheduled event date.
Can you return tickets to Ticketmaster?
perhaps those days should return. It honestly wouldn’t be the worst thing in the world if they did, because it could mean actually getting inside the parks might actually get cheaper. The ticket price to enter Disneyland on opening day in 1955 was $1 ...
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Does Ticketmaster allow returns?
Refunds. If your event is eligible for refunds and funds have been received from the Event Organizer, we will issue a refund of the ticket price you paid (or, for a discounted ticket, then instead the discounted ticket price paid), any service fees, and any additional add-ons or upgrades (such as parking).
How long do you have to refund tickets on Ticketmaster?
within 60 daysIf the event is cancelled, the ticket is refunded according to the promoter's guidelines and within 60 days after the date of the event. The service charge is not refundable. In some cases, Ticketmaster's Fan Guarantee will provide an opportunity to cancel/refund a purchase within 24 hours after the purchase.
Why does Ticketmaster not give refunds?
If you received tickets via ticket transfer, please note that recipients of any transferred tickets are not eligible to receive a refund from Ticketmaster because the transfer recipient did not purchase tickets directly from Ticketmaster.
Can I cancel tickets I just bought on Ticketmaster?
A ticket purchase is binding, but as part of our Fan Guarantee it is possible to get a refund with 24 hours, after placing the order. This is only possible by filling out the Fan Guarantee form here.
Can I get a refund if my concert is rescheduled?
If an event is rescheduled to another date, your tickets should be valid. If you can't make the rescheduled date, then you're entitled to a full refund. The ticket seller is responsible for giving you a refund for tickets to a cancelled event.
Can I transfer my Ticketmaster tickets to another date?
Open the Ticketmaster App and sign in to your account. Navigate to My Events and select the event to view your tickets. Tap Transfer. NOTE: If the Transfer button is grayed out, your tickets are not eligible for transfer.
How do I get my money back from a concert?
“If it's been canceled, chances are you're going to get your refund automatically. If that hasn't happened, contact the person you bought the ticket from, whether that's Ticketmaster or another source, and ask for the refund. They should give it to you, no questions asked,” Breyault said.
Where is the refund button in Ticketmaster?
Click "My Tickets" to get to your "My Events" Page. Click the "See Details" button to the right of your order. If the Event Organizer is offering refunds for your event, a “Request A Refund” button will appear (as seen in the screenshot below). Click the “Request A Refund” button.
Where is my refund from Ticketmaster?
If refunds for your event are approved by the Event Organizer, you will see a “Request a Refund” link in your online account. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer.
Does Ticketmaster have a 24 hour cancellation policy?
We now have a fan guarantee for our customers, where we can offer a 24-hour cooling off period. This means you can cancel and refund, or exchange your order if you change your mind within 24 hours of booking with us.
Why won't Ticketmaster let me sell my tickets?
Not all events or tickets are available for Fan-to-Fan Resale. If you don't see a Sell Tickets button or it's grayed out, selling your tickets through Ticketmaster is not available. In order to resell your tickets for events in the US, you must have a US bank account.
Can I dispute a Ticketmaster Charge?
Both Ticketmaster and Live Nation are issuing refunds for canceled events automatically and back to the form of payment you used, often within 30 days of the event being canceled. You may also have the option to request a credit for a future show, and you may be incentivized to do so.
Does Ticketmaster have a 24 hour cancellation policy?
We now have a fan guarantee for our customers, where we can offer a 24-hour cooling off period. This means you can cancel and refund, or exchange your order if you change your mind within 24 hours of booking with us.
Can I dispute a Ticketmaster Charge?
Both Ticketmaster and Live Nation are issuing refunds for canceled events automatically and back to the form of payment you used, often within 30 days of the event being canceled. You may also have the option to request a credit for a future show, and you may be incentivized to do so.
Why won't Ticketmaster let me sell my tickets?
Not all events or tickets are available for Fan-to-Fan Resale. If you don't see a Sell Tickets button or it's grayed out, selling your tickets through Ticketmaster is not available. In order to resell your tickets for events in the US, you must have a US bank account.
Where is my refund from Ticketmaster?
If refunds for your event are approved by the Event Organizer, you will see a “Request a Refund” link in your online account. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer.
What is the currency of tickets?
All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars.
What happens if you transfer tickets multiple times?
If a ticket has been transferred multiple times, only the ticket from the last transfer will be valid for event entry. All previous ticket barcodes will be invalidated.
What is ticket limit?
When purchasing tickets on our Site, you are limited to a specified number of tickets for each event ( also known as a “ticket limit”). This ticket limit is posted during the purchase process and verified with every transaction. This policy is in effect to discourage unfair ticket buying practices. Each account must be linked to a unique individual, and must contain valid and verifiable information. Multiple accounts may not be used to circumvent or exceed published ticket limits. If you exceed or attempt to exceed the posted ticket limits, we reserve the right to cancel, without notice, any or all orders and tickets, in addition to prohibiting your ticket purchasing abilities. Any tickets canceled due to violating the posted ticket limit may be refunded at face value (excluding fees). This includes orders associated with the same name, e-mail address, billing address, credit card number, or other information.
Do third party ticket resale tickets have to be set?
Similarly, we facilitate third party ticket resale transactions, but do not set the ticket prices or determine seating locations of those resale tickets. Please be aware that resale tickets are often posted for sale on our site at prices that are higher than their original prices. THE PRICE THAT YOU PAY FOR RESALE TICKETS MAY THEREFORE BE SUBSTANTIALLY HIGHER THAN THE FACE VALUE PRINTED ON THE TICKETS.
Can you get a resale ticket from a reseller?
If you purchase a resale ticket through our Site, you will be purchasing that ticket from either (a) a reseller who is not an Event Organizer, such as other fans, season ticket holders, or professional resellers, or (b) in limited circumstances, the Event Organizer. Tickets that are obtained from unauthorized sources, and not directly through our Site, may be lost, stolen, or counterfeit, and, if so, are void.
Do event organizers set the face price?
We sell tickets on behalf of Event Organizers, which means we do not set the ticket prices or determine seating locations. Event Organizers typically set the face price of their tickets. Tickets are generally sold through several distribution points, including websites, apps, and box offices.
Can you refund a seating map?
Please note that seating maps are representative of a venue’s layout; however, they are subject to change at any time, and refunds are not allowed if the seating map is updated, if additional seats / rows are added, or if seats change as a result of a venue change after purchase.
What is a ticketmaster?
Ticketmaster is an online ticket sales and distribution company providing its users with tickets for concerts, sports events, theater as well as family and other events.
How long does it take to get a refund from a rescheduled event?
That timeframe will either be 30 days from the day you received your notification email or up until two weeks before the rescheduled event.
What does it mean when an event is postponed?
If an event has been postponed, it means it’s still possible it will happen on a later date. You can expect an email from Ticketmaster as soon as the status of the event changes, so your tickets are valid until more info is available. Two things can happen here: the event gets canceled, or it gets rescheduled.
What happens if you can't see the refund link?
If you can’t see the refund link, the event is not eligible for refunds. It might be a good idea to check again because the status can change.
What happens if you cancel an event?
If an event is canceled, you will automatically get a refund to the method of payment used to make your purchase.
Can Ticketmaster refund you if you cancel an event?
If an event is canceled, you will automatically get a refund to the method of payment used to make your purchase. A refund is issued using the same method of payment that was used to purchase the tickets. Ticketmaster cannot issue a refund to any account other than the original payment method.
Can you get a refund for a postponed event?
The organizers might offer you to choose between a refund or a credit that you can use on some other events they organize. The organizers don’t offer refunds for postponed events often.
