Full Answer
Does Shona Joy cover the shipping cost for returning an item?
Shona Joy does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels. Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.
What is your review of Shona Joy?
Shona Joy has been absolutely amazing and very accommodating to me. Their customer service team has been incredible and were always happy to answer any questions I had (I’m in the US). The dress a purchased was shipped and received very quickly (1 week US) and was an absolute DREAM.
How do I track my Shona Joy delivery?
All Shona Joy purchases are tracked and shipped with DHL Express. As soon as your parcel has been dispatched, you will receive a tracking notification via email. In the event that no one is able to sign for your parcel, the courier will attempt to deliver at another time.
How do I contact shonajoy customer care?
If you have just placed your order, please send our Customer Care Team an urgent email at info@shonajoy.com.au, or call us on +02 9690 1002, to discuss a possible solution. CAN I CANCEL AN ORDER ONCE PROCESSED?
Does Shona Joy do refunds?
DOES SHONA JOY OFFER REFUNDS? All full priced items are eligible for a refund within 10 days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached.
How long does it take Shona Joy to deliver?
Shona Joy is not liable for any loss or damage suffered through any reasonable or unavoidable delay in delivery....SHIPPING.LOCATIONRest Of WorldSERVICEDHL ExpressCOST$20 USDDELIVERY3 - 8 business days4 more columns
Where is Shona Joy made?
Sydney, AustraliaStill based in Sydney, Australia - Shona Joy is powered by a close-knit team, led by Shona and grounded by a mutual love of designing for real women and creating dresses for celebrating life in.
Is Shona Joy ethical?
As a consumer goods brand, we'll never claim to be 100 per cent sustainable, however, we've made a considered commitment to better our business and reduce our impact through conscious improvements of our processes and materials.
Who is the designer of Shona Joy?
Shona Joy ThatcherShona Joy Thatcher is an Australian fashion designer and owner of the label "Shona Joy".
How long does it take to return a Shona Joy item?
You are welcome to lodge a return request within 10 days of your parcel being received. Items must be returned in original condition, unworn, unaltered, unwashed, with original packaging and with all tags attached. Shona Joy does not cover the shipping cost for returning an item.
Is a sale item a final sale?
SALE ITEMS. All sale or outlet items are final sale unless faulty, in which case the item will be repaired or replaced. If the item cannot be repaired and a replacement is not available, a refund will be offered.
Does Shona Joy cover shipping?
Shona Joy does not cover the shipping cost for returning an item. We recommend using a traceable service to reduce the risk of lost parcels. Before lodging your request, please read through the conditions below to ensure your item is eligible for a return.
Can you return items to Shona Joy?
Returns to Shona Joy are for items purchased via the Shona Joy website only. Each stockist has their own returns policy. Please contact the retailer directly for this information prior to making a purchase.
Can Afterpay be returned?
All full priced goods purchased via Afterpay or Klarna are also eligible to be returned for a refund or credit note. If a refund has been requested, any remaining scheduled payments will be adjusted/cancelled, and any completed instalments will be refunded to you by the payment platform.
ORDERS
Discount codes are not automatic and must be applied manually by the customer at the checkout page to be valid. If you obtain a discount code as part of our new subscriber sign-up promotion, through our social media channels or via our newsletter, simply copy and paste the code at the checkout page.
RETURNS
Shona Joy does not cover the cost of returns and the responsibility of the return lies with the customer. Please ensure that you purchase a return satchel using a traceable service. Additionally, once your return has been delivered to us, it can take up to 72 hours to process the credit note, refund, or authorised exchange.
WEDDINGS
The whole La Lune Collection is exclusive to our Online Store. To ensure that the garments best suit you and your bridesmaids, we recommend sending your measurements and the name of the desired garment to our Customer Care Team at weddings@shonajoy.com.au.
ORDERS
Discount codes are not automatic and must be applied manually by the customer at the checkout page to be valid. If you obtain a discount code as part of our new subscriber sign-up promotion, through our social media channels or via our newsletter, simply copy and paste the code at the checkout page.
RETURNS
Shona Joy does not cover the cost of returns and the responsibility of the return lies with the customer. Please ensure that you purchase a return satchel using a traceable service. Additionally, once your return has been delivered to us, it can take up to 72 hours to process the credit note, refund, or authorised exchange.
WEDDINGS
The whole La Lune Collection is exclusive to our Online Store. To ensure that the garments best suit you and your bridesmaids, we recommend sending your measurements and the name of the desired garment to our Customer Care Team at weddings@shonajoy.com.au.
TAXES AND DUTIES
The shipping cost added to your order at the time of checkout does not include possible taxes and duties, which may be applied by customs in the country where the order is travelling to.
DISPATCH
We want you to enjoy your Shona Joy purchases as fast as possible! Orders placed before 1pm AEST will be dispatched by COB the next business day. Orders placed on a Saturday, Sunday or Public Holiday will be processed within 24 hours on the next business day. Please allow an additional 2-3 business days for dispatch during busy sale periods.
TRACKING
All Shona Joy purchases are tracked and shipped with DHL Express. As soon as your parcel has been dispatched, you will receive a tracking notification via email. In the event that no one is able to sign for your parcel, the courier will attempt to deliver at another time.
How many weekly payments does Laybuy have?
Laybuy provides customers with the opportunity to make payments as part of an interest free payment plan - paid in 6 automatic weekly payments on the day of your choice. If you're shopping from Australia or New Zealand, simply select Laybuy as your payment option at checkout before you complete your purchase.
Does Shona Joy have Afterpay?
To make shopping easier, Shona Joy offers Afterpay as a payment option for all customers world-wide. Afterpay offers interest free payment plans for your online purchases at Shona Joy. You can purchase what you want today and pay it off in four equal and affordable, interest free fortnightly instalments.#N#At the checkout, simply select Afterpay as your payment option before completing your purchase. You will be redirected to the Afterpay portal where you can either login with an existing Afterpay account or create a new one.#N#For more information about this service, please visit the Afterpay website.
