- Make your return within 90 days.
- Bring your original purchase receipt with your return product.
- Take along a valid ID with you.
- Bring the credit card you used for your purchase.
Full Answer
What is the return policy for items other than Shutterfly error?
Returns for reasons other than Shutterfly error will be subject to a 50% return fee. We reserve the right to issue store credit (rather than a refund) for merchandise returned more than 60 days after it was ordered.
What do I do if my order is rejected by Shutterfly?
Contact Shutterfly to learn how to contact us so we can review the issue or send you the information needed to return your order. Returns for reasons other than Shutterfly error will be subject to a 50% return fee.
Why is Shutterfly taking so long to process my order?
Skip to NavigationSkip to Main Content Attention Shutterfly Customers: Due to COVID-19, you may experience longer than average wait times when contacting us, and longer than expected transit times for orders. We appreciate your patience as we work to assist you quickly and safely.
What is your return policy for merchandise returned to the store?
We reserve the right to issue store credit (rather than a refund) for merchandise returned more than 60 days after it was ordered. Shipping charges on the original order will be refunded if the entire order is returned, or if the return is necessary due to our error.
Can you return products from Shutterfly?
If for any reason you are not satisfied with your order, please contact us so we can make it right. Contact Shutterfly to learn how to contact us so we can review the issue or send you the information needed to return your order. Returns for reasons other than Shutterfly error will be subject to a 50% return fee.
How do I make a return to Shutterfly?
Shutterfly Return Policy Shutterfly recommends that you contact them before returning any merchandise, as there might be other options to solve any problem that you might be having with it. You can return merchandise by printing out and completing the return form on their website to obtain a refund.
Does Shutterfly have a guarantee?
And since you've trusted us with those memories, we promise to let you store an unlimited amount of photos for free. And, we'll securely store all those photos at the same resolution at which you uploaded them. We also promise we'll never delete them (not even the embarrassing ones).
How long does it take to get stuff back from Shutterfly?
Help Center ContentShipping MethodAverage Production & Delivery Time*Standard5-7 business daysExpedited4-5 business daysRush3-4 business daysSuper Rush1-2 business days (limited availability)2 more rows•Nov 18, 2021
Why is Shutterfly shipping so expensive?
Shutterfly shipping does tend to be quite expensive, and this is partly because they must take on the associated work of packaging the parcel properly, which is a labor and a material cost. They also have many other costs involved, including fuel, package weight, package size, wages, distance, and more.
What happened to Shutterfly?
In 2018, Shutterfly acquired Lifetouch for $825 million. On June 10, 2019, Apollo Global Management announced that it would acquire Shutterfly for $2.7 billion, as well as its competitor Snapfish in a separate transaction valued at around $300 million.
How do you fix a blurry picture on Shutterfly?
Blurry photos are usually the result of insufficient lighting or too much movement. Sufficient lighting allows the camera to capture a photo more quickly. Make sure to use a flash or have good lighting. It is best to always minimize any motion in a photo, as motion captured on camera will often appear and print blurry.
Where does Shutterfly ship from?
REDWOOD CITY, CA. Nestled in the heart of the Silicon Valley, Redwood City is the corporate headquarters for Shutterfly, including business, retail and technology operations.
Can you cancel a Shutterfly order after 30 minutes?
You have a built-in 30-minute window to cancel your order after placing it. You can cancel Shutterfly orders in order to edit details, such as changing the date of your wedding or choosing a different high-quality photo paper.
Is Shutterfly prints really free?
Bring the photos on your phone to life with the simplicity of Shutterfly's mobile app. Easily upload your photos with the Shutterfly app and enjoy unlimited free prints. Upload your images to your Shutterfly account on the mobile app and you can order unlimited 4x6 and 4x4 photo prints of your favorite photos.
Is Shutterfly safe?
Shutterfly uses secure SSL encryption to protect your personal information (including billing information, name, and address) as it is passed from your browser to our servers.
How do I contact someone at Shutterfly?
(877) 284-9610Shutterfly / Customer service
How do I contact Shutterfly customer service?
(877) 284-9610Shutterfly / Customer service
How do I email Shutterfly?
Please note: To ensure delivery to your inbox (not bulk or junk folders), you can add "share@service.shutterfly.com" or "mail@sfly.com" to your address book or safe list.
Where does Shutterfly ship from?
REDWOOD CITY, CA. Nestled in the heart of the Silicon Valley, Redwood City is the corporate headquarters for Shutterfly, including business, retail and technology operations.
Is Shutterfly a legit website?
Shutterfly has a consumer rating of 2.83 stars from 1,174 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Shutterfly most frequently mention customer service, christmas cards and photo book problems. Shutterfly ranks 46th among Photo Printing sites.
Shutterfly Return Policy
Shutterfly recommends that you contact them before returning any merchandise, as there might be other options to solve any problem that you might be having with it. You can return merchandise by printing out and completing the return form on their website to obtain a refund.
See what others are saying about Shutterfly returns, refunds and exchanges
I made a custom phone case for my xr on feb 16 and had a nice collage in the back of close friends, when i got it yesterday on the 26 every single photo in the back was random photos from who knows where. I ended up contacting them on several of their platforms and they initiated a reorder for me at no charge.
What happens if my order authorization fails?
If you place an order and the authorization fails, you will receive an email from us within an hour of placing your order. Within the email, you'll be directed to your order details page. There, you will see a link that will direct you to change your credit card information and retry the purchase.
How to see my most recent order?
In the header for the page, you will see your most recent order number. Click the order number to go to your order summary page. The blue cancel button will allow you to cancel the most recent order. After the order has been canceled, any promotions that you've used in the order will be restored to your special offers.
Can you change your Shutterfly order?
From here, you can proceed to change your Shutterfly order and re-order. If you no longer wish to make an order from Shutterfly, you ’re done.
Can you order glitter cards with Mail For Me?
Orders with glitter cards, custom envelopes, colored envelopes, or slip-in liners are not available with Mail For Me service. Not available for international orders.
Is backprinting available in store?
Backprinting is not available on in-store pickup orders.
