StockX does not allow returns if the fault lies with the consumer (i.e. purchasing an item in the wrong size). Instead, the customer service team will instruct the buyer to resell the item on the site to recoup their losses. Even damaged items are not returnable in most cases.
Does StockX even have customer support?
StockX.com doesn’t have a customer service phone line like most retailers. To contact customer support, you must start by searching the Help Center on the website. If you can’t solve your issue there, you are prompted to start a chat. If your question can’t be answered through chat, StockX.com will contact you via email to solve your issue.
Is StockX income taxable?
Usually, that's just 15 percent, though some taxpayers pay 0 percent or 20 percent, depending on overall income. If you're in a dividend reinvestment plan, you must pay tax on the dividend you receive even though you use it to buy more stock. If you get the stock at a discount, the discount itself is taxable dividend income.
How can I contact StockX?
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Does StockX accept PayPal Credit?
yes, the online platform provides multiple payment methods, which include Visa, MasterCard, American Express, JCB UnionPay, and Discover. Apart from that, they accept debit card gift card credit cards and AliPay PayPal, Apple pay, Google pay, Venmo, and WeChat pay. What are the payment methods that StockX provides their customers?
Does StockX accept defects?
Hey there, we do not require the bag and we do allow minor manufacturing defects. However, we would recommend reaching out to support@stockx.com with these photos and our support team will follow up as soon as possible. Thanks!
What happens if my item gets lost or damaged while buying or selling on StockX?
If you are still unable to locate your package, contact StockX support and we will start an investigation with the delivery carrier. Even if you have already started an investigation with the carrier, we still have to complete our own internal investigation prior to issuing any payout or refund as a result of a claim.
Can you get a full refund from StockX?
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How do I file a StockX claim?
Once you complete the affidavit, visit the Help page on StockX, select the Contact Us button to create a case (Buying > Current Order or Purchase > Item not received but shows delivered), and attach the affidavit (PDF) to the case attachments so we may begin to file a claim on your behalf.
Are StockX packages insured?
All packages are insured. Buyers and sellers are both safe.
Are sellers protected on StockX?
In order to continue receiving protection from StockX, sellers will have to either drop off their package at a courier's designated store or have it picked up directly by the courier.
Is everything on StockX real?
The short answer is yes - it's 100% legit! With over 1,000 employees, six authentication centres, operating in almost 200 countries, StockX is definitely the real deal, so if you're on the hunt for that sneaker grail, a luxury watch, or even a sought-after collectible, it's definitely the first place you should look!
How do I contact StockX customer service?
You must be logged in to your StockX account and once signed in, you can initiate the chatbot by clicking the chat icon in the bottom left hand corner of the screen to open a chat window: From here, you will be able to ask specific questions or enter the issue you're having.
Does StockX sell used shoes?
So to answer the question “does StockX sell used shoes?”, the short answer is no.
What happens if StockX doesn't approve?
If StockX is unable to match you with a new Seller as a result of your purchase failing verification, you will be refunded your full purchase price.
Does GOAT refund your money to your bank account?
The refund will be in the form of GOAT Credit, which can be used on any future GOAT purchases and never expires, subject to certain limitations. Once your refund is approved, the GOAT Credit will be deposited immediately into your GOAT account.
What does deadstock mean on StockX?
authentic, new and unwornShoes sold on StockX are considered deadstock, which means that they're authentic, new and unworn at the time of sale. Deadstock sneakers are also sold with the original box including the box lid and the box label indicating the shoe size, as would be acceptable for sale at a retail location.
What happens if you send used shoes to StockX?
StockX claims that they might charge a service fee of up to 15% if you send them a pair of used shoes. Also, and this is important, StockX doesn't have any legal obligations to send you back an item that doesn't conform to their rules.
What is StockX penalty fee?
15%Failure to complete a sale may result in a penalty fee equivalent to 15% of the transaction price, with a minimum charge of $15 USD or local currency equivalent.
What happens if Seller never ships StockX?
In the case of an unreasonable amount of time passing in between a Buyer purchasing an item and failing to get shipping confirmation—generally after five days—StockX will take steps to place you with another Seller at no additional cost or, if we are unable to, refund your purchase price.
Can you cancel a sell on StockX?
👇 help.stockx.com/selling-on-sto… We do not allow sellers to cancel an order once it is confirmed. Please reach out to support@stockx.com if you have any additional questions.
What is StockX return policy for wrong sizes?
We are unable to give refunds, exchanges, or swaps due to the anonymous nature of their live market, including if you purchased the wrong size. If...
What can you do if your order is damaged?
If your item was received damaged from the carrier, email StockX support with your purchase number, a photo(s) of the damage, and a photograph of t...
Does StockX have buyer protection?
StockX.com does not provide buyer protection. The company states that all of the items they sell are genuine as a result of their extensive verific...
How long does it take to return stockx?
1.6 Conclusion. The StockX return period is 3 days! Yes, the return window is small so you got to be quick. You will have to contact StockX in writing within 3 business days of receiving your product. Only then you can expect to have a return for your faulty arrival.
Can StockX guarantee a refund?
Since StockX is an intermediary between the selling and buying party there is no way they can assure their seller a refund or an exchange or a swap of any kind.
Is Saks a luxury store?
Saks Return Policy – Returns & refunds at Saks (2020) Saks or Saks Fifth Avenue is a chain of luxury department stores which offers all kinds of fashion choices. Headquartered at Fifth Avenue in Midtown Manhattan, NY Saks is now owned by the oldest commercial corporation of U.S.A. the Hudson’s Bay Company.
The StockX Return Policy Examined
If you buy an item on StockX, you may find it difficult to pull out of the deal by returning your purchase.
Is There Anything I Can Do With My Purchase on StockX?
If you have bought something on StockX that isn’t what you want, the only thing you can do is immediately list it for sale on the platform.
How To Use DoNotPay Returns Feature
If you want to return goods to the seller, DoNotPay is your go-to resource.
Which Companies Can DoNotPay Help Return Products To?
We can help you file a return request with most of the big names in retail—here are a few examples:
What Can You Do if You Want To Get a Refund?
The next step DoNotPay can help you with is getting a refund on your purchase.
What Is the Last Resort?
If all your attempts to return your product and get your money back are unsuccessful, you can use DoNotPay to sue the vendor in the small claims court.
Returned Your Faulty Item? Discover Other Nifty DoNotPay Products!
Apart from being your shortcut through returning your faulty items to merchants, our app can do so much more! From helping you request a refund, get extended warranties, file insurance claims, and find clinical trials in your vicinity to assisting you in creating legal documents, notarizing them, and faxing them—DoNotPay can do it all.
What happens if my item gets lost or damaged while buying or selling on StockX?
Although rare, packages have the potential to be lost or damaged during the shipping process to StockX or the Buyer. For this reason we ask that all Sellers obtain a drop off receipt and keep it until the order is complete.
Buyers
StockX ships to Buyers using a variety of carriers. If your item was delivered, but not received, or arrived damaged, we ask that you reach out to us within 3 days of the delivery date to remain eligible for a claim. If you have made changes to your delivery through a carrier management service you may no longer be eligible.
Sellers
I dropped off my item at an access point or left it for pickup with a third party carrier:
What is StockX website?
StockX was founded in 2015 and its tagline is “the stock market of things”. What this website does is makes purchasing streetwear, watches, designer handbags, but mostly sneakers safe and secure. The service doesn’t sell anything but rather acts as a middleman for you and the seller in question.
Is StockX a good seller?
Whether you’re a buyer or a seller, StockX is a great and secure way to sell your items, especially if we’re talking about collector’s sneakers. StockX is a bang-for-the-buck intermediary that comes with certain guarantees that you won’t find anywhere else.
Can you meet a buyer in person?
Alternatively, you could meet the buyer in person but this is risky to an extent and there’s a chance they simply won’t want to travel to a physical meeting point. Today, things have changed significantly – there are guarantees established online that protect the buyer from a scam.
Can you return stock x?
StockX, as the company explains, operates on a live market and, due to its anonymous nature, they can’t offer exchanges, refunds, or swaps. Yes, that’s right – if you ordered the wrong size, you won’t be able to swap it ...
What happens if my item gets lost or damaged while buying or selling on StockX?
In rare cases, packages have the potential to be lost or damaged in transit to StockX or the Buyer. In the event there is an issue with your package in transit, StockX will start an investigation with the delivery carrier to make it as simple as possible for this to be resolved.
Buyers
StockX ships to Buyers using a variety of carriers. If your item was delivered, but not received, or arrived damaged, we ask that you reach out to us within 3 working days of the delivery date to remain eligible for a claim. If you have made changes to your delivery through a carrier management service, you may no longer be eligible for a claim.
Sellers
I dropped off my item at an access point or left it for collection with a third-party carrier:
