What happens if you make a return on Points?
A: If you have made a return, the points earned from that purchase will be deducted from your account .#N#Additionally, any points deducted on a cancelled purchase will be returned to your Points Balance.
Why was my review not published?
Your review was likely not published because it contained content that was not relevant to your experience of using the product. We will reject any reviews that contain the following: delivery times and shipping details, product authenticity and batch codes, customer service issues and inappropriate language.
How long does it take for points to show up on Amazon?
A: After you have placed your order, the points you have earned will show up as Pending in your account. It may take up to 24 hours after you successfully place your order for the points to appear under Pending. After 7 days, these points will become Earned Points, and will be ready for you to use. Points that you have spent will show up as Used.
How long are your points good for?
A: Yes. Your points are valid for 90 days after you have earned them. You can check your point balance in your account page where you will see the expiry dates. Once your points expire, you will no longer be able to use them.
How many points do you get for a US$100 order?
Your total order value includes all shipping fees, surcharges and taxes. If your order value total was US$100, you will receive 2 points. Your points will be credited to your account 7 days after you successfully complete your purchase.
Can I ship to a PO Box?
A. Yes, we ship to valid PO Box and military address es. However, we only ship by non registered post to such addresses as this is the only method that does not require a signature on receipt. Please note if you choose this option, which we don't recommend, you are accepting liability for non delivery for whatever reason. Non registered post cannot be tracked.
Can I return my points if I cancelled my order?
A: If your order is partially refunded due to an item being unavailable or you have requested to have it removed, the points earned from any unshipped item will be deducted from your account.#N#Additionally, any points deducted on a cancelled purchase will be returned to your Points Balance.
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Standard Shipping
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DHL Express
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Why are we named Strawberry?
With over 20 years in the beauty business, we've become an industry-leading e-commerce company, and we work hard to maintain this with a team devoted to improve your online shopping experience.
Accessibility
Strawberrynet is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. If you find any aspect of the website inaccessible or encounter any difficulty in use, please contact us here.
Customer Approach
We are dedicated to providing you with the best service in the world. Any questions or queries, please contact us here .
Genuine Products
All the products shown are 100% original brand names. We only sell genuine items on our site, just like in the department stores.
Returns
If you're not 100% satisfied in any way with an item you've received, please let us know by emailing us within 30 calendar days of receipt. Returns can only be made once authorized by Customer Services.
Range
With over 33,000 items from over 800 brands, we have the largest discount range available in the world of Make Up, Skincare and Fragrance, all at hugely discounted prices.
Currency
Available on this site is an instant currency conversion table if you wish to view in U.S. Dollars and convert yourself.
Recommended Prices
The recommended retail price (RRP) is how we calculate the "Save %" listed against prices on our website.
Our Prices
We are updating our prices from time to time. This is how we calculate our "Save %" listed against final prices on our website.
Payment Information
We operate an SSL security system, the industry standard for online transaction security. In order to complete your payment, the minimum browser requirements are:
Contact Us
Have you visited our FAQ section? We might have answered your question already.
Email Us
Please note that Customer Service hours are 1:00am - 3:00pm (GMT) Monday to Sunday.
Call Us
Our customer service agents are standing by to help answer your enquiries. If your call is regarding an order you have placed with us, then please have your order number ready.
2022 Makeup Store Reviews
Strawberrynet could definitely use a website update, but their product selection is nothing short of impressive. They have the biggest inventory of makeup out of all retailers in our review.
Where is the Best Place to Buy Makeup Online?
For many women, buying makeup is one of the most important and common purchases you make month after month, year after year. Maybe you're into a full face of makeup with layers of foundation, eye shadow, blush, and lipstick, or you just like a little powder to freshen up your look.
General
We operate an SSL security system, the industry standard for online transaction security. In order to complete your payment, the minimum browser requirements are:
To Order
Shop throughout our store and place the items you wish to purchase into your shopping cart. You may change the quantity of any item in your shopping cart, as well as remove it completely, at any time.
FAQs
- Hundreds of customer enquiries are received by us every day, so in order to provide easier access to information by our customers we have listed below some of the more common questions we receive. Of course, our Customer Services Department is always ready to help and can be reached at any time via e-mail.
Products
Shipping & Tax
Point Rewards Program
Making Payment
My Account and My Reviews
Discounts & Promotions
General
- Q. Why should I create an account?
Register and create an account to enjoy the following personalized services: 1. Quick access to order status, delivery tracking and order history 2. Add multiple addresses for easier checkout options 3. Save your profile for customized offers & services 4. Easy re-ordering of previous ord… - Q. I'm an existing customer, do I need to register?
If you've shopped with us before, you already have an account but you need to activate it by registering your account and creating a password. This will give you access to new features such as managing order details, order tracking, profile information and creating product reviews. You…
Profile
- Q. Why do you need my profile information?
Information from your profile is used to complete the checkout forms such as your name and mobile phone number. Details such as your gender and birthday are used to send customized information and offers that are as relevant as possible. You may need to re-enter your passwor…
Email Subscriptions
- Q. How do I change my email notification preferences?
After logging into your account, visit your 'Email Preferences' page. From here you can edit which notifications you would like to receive. If you wish not to receive promotional emails, click the 'Unsubscribe' link at the bottom of each email we send you. Please note: as we often prepare em…