Frequently Asked Questions
- Unopened products purchased in an official Ubiquiti Store can be returned within 30 days of their purchase.
- Opened products purchased in an official Ubiquiti Store can be returned within 14 days of their purchase, but are subject to a 15% restocking fee.
- Products that are damaged or missing accessories will not be refunded.
Full Answer
What is Ubiquiti's return policy for unopened products?
Ubiquiti shall not be liable for any failure to ship complete orders or for any shipment delay. Unopened Products: Any unopened Product purchased directly from the Stores may be returned for a refund within 30 days of purchase with a valid proof of purchase.
How do I get a refund for my Ubiquiti product?
The RMA Center processes warranty-related claims and facilitates the replacement of malfunctioning devices. If you'd like a refund for a product purchased from the Ubiquiti Store, not an exchange, please contact our support team and a representative will reach out to you shortly. Visit our Limited Warranty page for more details. Let's get started!
Can I return products to Ubiquiti without an RMA number?
No Products will be accepted for replacement without obtaining an RMA number from UBIQUITI during the warranty period. Any returned Products must be received at UBIQUITI’S facility freight prepaid in accordance with the RMA process of UBIQUITI prior to replacement of any returned Products.
What is the warranty on Ubiquiti products?
UBIQUITI warrants that the product(s) covered hereunder (the "Product(s)") shall be free from defects in material and workmanship for a period of one (1) year from the date of shipment by UBIQUITI under normal use and operation.
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How do I return an item to Ubiquiti?
REFUND AND WARRANTYLog in to your UI SSO account and go to the Ubiquiti Store.If you don't have a UI SSO account: ... Locate your order and select the item(s) you'd like to return.Follow the instructions provided in our Return Manager.Print your return label and pack the item(s).More items...
What is the warranty on Ubiquiti?
1 YearUbiquiti products come with a 1 Year Limited Manufacturer backed warranty but it would be the responsibility of the customer to complete the warranty submission and ensure all terms of the return are met.
Who is ubiquiti owned by?
Robert PeraRobert Pera is the founder and CEO of wireless equipment maker Ubiquiti Networks. Ubiquiti, which had $1.2 billion in fiscal 2020 revenues, sells wireless broadband systems with a focus on emerging markets. He owns nearly 75% of the publicly-traded firm.
Is ubiquiti Made in USA?
The manufacturing of Ubiquiti products is done by contract manufacturers exclusively outside the U.S. Also, logistics/fulfillment is “primarily in China, and to a lesser extent, Taiwan and United States.” In addition, roughly 2/3 of UBNT's workforce is outside the U.S.
Is ubiquiti a Chinese company?
(formerly Ubiquiti Networks, Inc.) is an American technology company founded in San Jose, California, in 2003. Now based in New York City, Ubiquiti manufactures and sells wireless data communication and wired products for enterprises and homes under multiple brand names.
Why Ubiquiti Networks is so controversial?
The controversy started in its IPO prospectus, where the company conceded that some of its networking products had been shipped to Iran (which is banned by the U.S.) without its knowledge “by third parties.”
What does Ubiquiti stand for?
UBNTAcronymDefinitionUBNTUrinary Bladder Nontransitional Tissue
Is ubiquiti and UniFi the same?
UniFi is Ubiquiti's line of networking equipment with different models of wireless access points, routers, switches, security cameras, controller appliances, VoIP phones, and access control products. UniFi equipment exists somewhere between enterprise and cheap home networking gear.
How many customers does Ubiquiti have?
We have data on 5,670 companies that use Ubiquiti Networks. The companies using Ubiquiti Networks are most often found in United States and in the Information Technology and Services industry. Ubiquiti Networks is most often used by companies with 10-50 employees and 1M-10M dollars in revenue.
Is UniFi Dream Machine discontinued?
First, the UDM is not discontinued- it's for sale right now. Second, you don't need a USG+key to do VLANs. You do need to run a Unifi controller, but you can self host that anywhere like on a RasPi or in a VM.
Is ubiquiti and UniFi the same?
UniFi is Ubiquiti's line of networking equipment with different models of wireless access points, routers, switches, security cameras, controller appliances, VoIP phones, and access control products. UniFi equipment exists somewhere between enterprise and cheap home networking gear.
What companies use Ubiquiti?
Who uses Ubiquiti Networks?CompanyWebsiteCountryDarden Restaurants, Inc.darden.comUnited StatesCONFIDENTIAL RECORDS, INC.confidentialrecordsinc.comUnited StatesBlackfriars Groupblackfriarsgroup.comUnited KingdomGeorge Mason Universitygmu.eduUnited States1 more row
How did Robert Pera make his money?
The bulk of Robert Pera's fortune is derived from his majority ownership of New York-based Ubiquiti Networks, a manufacturer of wireless products used in enterprise solutions. He owns about 90% of the business, according to the company's 2021 proxy.
Is ubiquiti public?
The Ubiquiti Inc® ticker is UBNT and it is traded on the NASDAQ.
Does Ubiquiti offer free shipping?
Yes. As of -, Ubiquiti does offer free shipping policies. View the discussion thread for more details.
Does Ubiquiti offer free returns & exchanges?
No. Based on our last check on December 6, 2021, Ubiquiti was not offering free return policies. Check the full discussion for updated information.
Does Ubiquiti offer international shipping?
No. Based on our last check on December 6, 2021, Ubiquiti was not offering international shipping policies. Check the full discussion for updated information.
Does Ubiquiti offer curbside pickup?
No. Based on our last check on December 6, 2021, Ubiquiti was not offering in-store pickup. Check the full discussion for updated information.
How long does it take to get a refund from Amazon?
Refunds. Unopened Products: Any unopened Product purchased directly from the Stores may be returned for a refund within 30 days of purchase with a valid proof of purchase. Opened Products: Products purchased directly from the Stores that are opened may be returned for a refund subject to the following conditions.
Does Ubiquiti have a warranty?
To the extent that Ubiquiti may not, as a matter of applicable law, disclaim any impli ed warranty or limit its liabilities, the scope and duration of such warranty and the extent of Ubiquiti’s liability will be the minimum permitted under such applicable law. End User Only.
What is required to be included in a UBIQUITI notification?
In either case, your written notification must include: (1) your name, (2) your address, (3) a copy of your receipt or other proof of purchase, showing the date of purchase, and (4) a clear statement that you do not wish to resolve disputes with UBIQUITI through arbitration.
How long does it take for UBIQUITI to settle a dispute?
If UBIQUITI does not resolve the dispute within forty-five (45) days you may pursue your dispute in arbitration. You may pursue your dispute in a court only under the circumstances described above in the Opt Out provision. Arbitration Process. Commencing Arbitration.
What is a limited warranty?
UBIQUITI warrants that its products (the "Product (s)") shall be free from defects in material and workmanship the duration of the Warranty Period. The “Warranty Period” means (a) for Products purchased by the customer directly from UBIQUITI’S Webstores, two years after the date of delivery of such Product ...
Can Ubiquiti extend warranty?
No UBIQUITI employee, agent, or reseller can make any verbal or written modification, extension, or addition to this warranty. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Does Ubiquiti offer warranty?
Ubiquiti Inc.'s (“UBIQUITI”) policy is to offer product warranties to end users of our products (the “customer” or “you”) only on products purchased from an authorized UBIQUITI distributor or reseller or from an official Ubiquiti webstore 1 (the “Webstores”) and, in either case, only accompanied by a Return Materials Authorization (“RMA”) as further described below. Unfortunately, there are some websites and dealers who claim to be authorized UBIQUITI resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from UBIQUITI. When you purchase products from an unauthorized website or dealer, you are taking a risk because these products may be counterfeit, used, defective, or may not be designed for use in your country. Please protect yourself and your UBIQUITI product by ensuring that you only purchase UBIQUITI products from an authorized reseller. If you have any questions about authorized distributors or resellers, please visit our website at https://www.ui.com/distributors/ .
Does UBIQUITI warranty cover software?
This warranty does not cover any software applications or programs, non-UBIQUITI products or non-UBIQUITI peripherals. All products and parts that are replaced become the property of UBIQUITI.
Do you have to pay customs for Ubiquiti?
Unless otherwise prohibited by applicable law, you must pay for all applicable duties and customs charges for shipment of a Product to and from UBIQUITI. You are responsible for compliance with your country’s customs laws and regulations for shipment of a Product to and from UBIQUITI.
Does Ubiquiti have a return policy?
Ubiquiti store has a horrible return policy. No returns on opened packages. Even if you return an unopened package within 30 days, they charge 15% restocking fee. Buy from other places if you can. I sometimes forget that having two weeks no questions asked is a EU policy and not just "normal".
Is Ubiquiti a retailer?
This is because Ubiquiti is a manufacturer, not a retailer. Their online store is really just for curious people and beta testers and not serious sales. They don't keep much in stock there. Weird about the no opened returns, but most places do still charge a restocking fee.
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