west elm return policy

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What is West Elm return policy?

West Elm return policy. Eligible West Elm items are able to be returned within 30 days of receipt. If you received the item from a wedding registry, you’ll have 90 days from the date of the event or purchase (whichever is later) to return it. Items that aren't eligible for return are: Final sale items (with prices ending in $.97 or $.99)

Does West Elm have a Presidents Day Sale?

This year, Presidents' Day falls on Monday, February 15. The holiday happens annually on the third Monday of February. With any luck, you'll be able to combine Presidents' Day deals with day-after discounts to get even cheaper Valentine's Day candy. When Do Presidents' Day Sales Start?

What is west Elms return policy?

What is West Elm’s Return Policy? Most items are eligible for return within 30 days of purchase. Ineligible items such as final sale, monogrammed items, and gift cards cannot be returned.

Do West Elm products have warranty?

west elm warrants that west elm Work Collection Licensed products are free from defects in materials and workmanship for a period of five (5) years. This warranty is valid from the date of delivery to the original End User and is non-transferable.

What is the return policy at West Elm?

Can I return or exchange an item? Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required.

How long do you have to return something to West Elm?

West Elm allows you to return your item within 30 days of purchase or delivery, as long as you have a purchase proof. The return policy dictates the same return terms for upholstery items but excludes the following from the list of items eligible for return: Personalized monogrammed items. Made-to-order items.

Does West Elm do free returns?

West Elm return policy You may have to pay for return shipping costs (generally between $6.50 and $13.25). Furniture, however, cannot be returned to a store. You'll need to call Customer Care to arrange the return of any furniture over 70 pounds.

Can you return West Elm to Williams-Sonoma?

Good news, newbie bride: If you registered at household favorites Williams Sonoma, West Elm and Pottery Barn, returns are totally interchangeable.

Does West Elm have customer reviews?

When it comes to customer experience, West Elm shoppers usually enjoy the modern and thoughtfully designed pieces that are available to them. Even so, there has been some mixed feedback from shoppers regarding issues with delivery and the perceived quality of their items in some instances.

Who owns West Elm?

Williams-Sonoma, Inc.West Elm / Parent organizationWilliams-Sonoma today sells furnishings and decorative accessories for every room in the home. It also has launched two distinct brands: West Elm, offering modern furnishings and décor; and Mark and Graham, an online platform for personalized gift buying.

Where is West Elm furniture made?

Where is West Elm Furniture Made? The initial concept for most West Elm furniture starts in the Brooklyn-based Bower Studios. After this design stage, the plans move to factories in North America and India for hands-on construction.

Does West Elm ever do free shipping?

Certain items qualify for free shipping, and you can find them here. On West Elm's free shipping page, you're unlikely to find free shipping on furniture — and far more likely to find it on smaller items, like bedding and home decor. You can also often find West Elm free shipping promos during its sales.

Does West Elm do price match?

Is There a West Elm Price Adjustment? Unfortunately, West Elm doesn't offer price adjustments at the moment. We took time to call their stores in various locations, including New York, Idaho, California, to confirm this policy. None of the locations we spoke with offered price adjustments.

Do you have to build West Elm furniture?

Some pieces may require assembly upon arrival. LOCAL DELIVERY: Some furniture is stocked in your local west elm store and available to take home immediately. Our Sales Associates can ar- range delivery of these items via a local delivery service.

Can I use a West Elm gift card at Pottery Barn?

Use your West Elm gift card at multiple stores. West Elm cards are redeemable at West Elm, Pottery Barn, pottery barn kids, PBteen, and Williams-Sonoma.

Where is West Elm furniture made?

Where is West Elm Furniture Made? The initial concept for most West Elm furniture starts in the Brooklyn-based Bower Studios. After this design stage, the plans move to factories in North America and India for hands-on construction.

Who owns West Elm?

Williams-Sonoma, Inc.West Elm / Parent organizationWilliams-Sonoma today sells furnishings and decorative accessories for every room in the home. It also has launched two distinct brands: West Elm, offering modern furnishings and décor; and Mark and Graham, an online platform for personalized gift buying.

Does West Elm do price matching?

Is There a West Elm Price Adjustment? Unfortunately, West Elm doesn't offer price adjustments at the moment. We took time to call their stores in various locations, including New York, Idaho, California, to confirm this policy. None of the locations we spoke with offered price adjustments.

Does West Elm assemble furniture?

Your order will ship when all items in your order are available for delivery. Home Delivery usually includes our premium White Glove Service - items are delivered to your home by appointment to your room of choice — and are then unpacked and fully assembled.

The Lowdown on the West Elm Return Policy

West Elm allows you to return your item within 30 days of purchase or delivery, as long as you have a purchase proof. The return policy dictates the same return terms for upholstery items but excludes the following from the list of items eligible for return:

West Elm Return Policy for Special Returns

West Elm’s standard return policy doesn’t cover registry, international, or defective returns.

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When Can I Expect My Refund?

It can take up to 14 business days for West Elm to process your refund, depending on the kind of refund you’re eligible for. The return policy specifically mentions that any request to adjust the refund amount to the price of another item will be rejected.

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DoNotPay has your return game sorted with other popular return policy guides. You can always go over some of our commonly sought-after item return manuals here:

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Order Returns

All international orders must receive a return authorization from our call center and cannot be accepted in any of our retail stores. Please contact us immediately if you would like to return an item as time limits apply (within 7 days of purchase for Quick-Ship upholstery items and within 30 days for all other stocked items).

Exceptions

General Guidelines of what items are ineligible for International Shipping

How to redeem a gift card?

To redeem, enter the 16-digit Gift Card number and the 8-digit PIN (both numbers can be found on the back of the card) at checkout, and the Gift Card value will be deducted automatically from your total. Check your gift card balance.

How long does it take to get a refund from Quick Ship?

Eligible items can be returned for a refund of the merchandise value within 30 days of receiving an order or 7 days for Quick Ship upholstery items. An original receipt or gift receipt is required. How to Return:

Does Williams Sonoma charge sales tax?

territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged.

How to contact Westelm?

If you are having difficulty viewing the content on this Site or navigating the site, please call our Customer Service Team toll-free at 1.888.922.4119 or email our team at customerservice@westelm.com, and we will be happy to assist you.

Where is West Elm located?

As used in the Terms and on the Site, "westelm.com, West Elm, Site, We, Us" refers to Williams-Sonoma, Inc., with headquarters located at 3250 Van Ness Avenue, San Francisco, California 94109, USA. If you have any questions about these Terms, the Privacy Policy or the Site, you may contact us via the Customer Service information provided on ...

Where are Williams Sonoma's legal actions?

must be brought in the state or federal courts located in the County of San Francisco, California. You consent and submit to the personal jurisdiction of such courts for the purposes of any such action. These Terms and Conditions will be governed by and construed in accordance with the laws of the State of California , without giving effect to any conflict of laws rules or provisions.

Does Williams Sonoma have a hyperlink?

does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.

What is unlimited flat rate shipping?

With Unlimited Flat Rate Shipping, an unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address. Your order will ship when all items in your order are available for delivery.

Does truck delivery include gift wrap?

Delivery fees do not include gift wrap or surcharges that may apply to some items. Truck Delivery charge is a flat rate based on two factors: (1) the distance from our warehouse to your location, and (2) the amount of your overall order. Refer to the local/regional/national delivery zones table and rates tables.

Returns Process

Policies

• 2.1. Cancellation of Products (a) You can cancel orders for Products partially or fully prior to issuing and processing of the invoice in relation to such Products by us. Orders cannot be cancelled once the invoice has been processed and issued. (b) In case you change your mind in relation to a particular order of the Products, you may cancel the p...

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eGift Card

Exchanges Process

Refunds

• Products purchased online can only be returned to any of our stores. Any items whatsoever which have been provided free-of-charge with the relevant products must also be returned. You must take reasonable care of any products that you wish to return and not use them. The products must be returned in their original conditions. We will not be respons...

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Cancellation