Return via Mail
- Email our Customer Service department at support@booksamillion.com and request Return Authorization.
- Your email Subject should be: Return Authorization Needed
- The email should include: your order ID number, the reason for the return, and the item (s) you are returning.
- A Customer Service Representative will respond with a return label you may use to ship the order back to Books-A-Million.
What is the return policy for booksamillion?
What is the return policy? Booksamillion.com guarantees your satisfaction and offers you returns within 60 days of order receipt on most items*. Upon receipt of the returned items, your refund will be issued to the credit card used.
What is the return policy for online returns and billing questions?
All online returns and billing questions must be resolved within 30 days of order receipt. Items returned will be refunded to the credit card used. If you used a gift card to make your purchase, credit will be issued back to the gift card.
How long does it take to ship from booksamillion?
You will find the stock status of each item clearly displayed on Booksamillion.com. In addition to processing times, shipping timeframes range from 24 hours for In-Stock items to two to four weeks for special order items. Advance Order items (Pre-Orders) are shipped when they are released by the publisher.
How do I return an item for any reason?
To return an item for any reason within 30 days of order receipt: Email our Customer Service department at support@booksamillion.com. A return authorization number and return label will be emailed to you within 24 hours. Once your return authorization number is received:
How do I get a refund from books-a-million?
Email our Customer Service department at support@booksamillion.com and request Return Authorization. The email should include: your order ID number, the reason for the return, and the item(s) you are returning.
How long does Books-A-Million Refund take?
Our Returns Department will issue your credit within 24 hours of receipt scan at our warehouse. Items returned will be refunded to the credit card used. If you used a gift card to make your purchase, credit will be issued back to the gift card. Please note that shipping and handling charges are non-refundable.
What is the phone number for Books-A-Million customer service?
(800) 201-3550Books-A-Million / Customer service
How long does books-a-million take to process?
within 24 hoursThe availability of each item is clearly labeled throughout the Booksamillion.com site. Many items are labeled "In Stock," which means that your order will generally be processed and ready to ship within 24 hours after being placed. Larger orders may require additional processing time.
Will I still get my order if its backordered?
What does backorder mean? Backorder or back order refers to items that are not currently in stock but that are going to be soon. Customers can buy backordered items on a website, but they won't be delivered until they are back in stock.
What does backordered mean Books-A-Million?
Items listed on booksamillion.com as "On Order. Usually ships in 2-4 weeks" are Backordered items. These items must be obtained from the publisher so the warehouses can fulfill orders placed. Backordered Items: Cannot be fulfilled at the current time due to a confirmed lack of stock at the warehouse.
Why does books a million take so long to ship?
Due to overwhelming demand, Publishers are experiencing delays delivering a selection of top-selling books. We are working hard to expedite these deliveries.
Where is books a million headquarters?
Birmingham, ALBooks-A-Million / HeadquartersBirmingham is a city in the north central region of the U.S. state of Alabama. Birmingham is the seat of Jefferson County, Alabama's most populous county. Wikipedia
Can I cancel a Books A Million Order?
We are unable to cancel an order once it has entered the shipping process. If your order status is no longer notated as "New" in My Account, please email us at support@booksamillion.com, or click here to submit a support request.
How do Books-A-Million preorders work?
Booksamillion.com allows you to reserve selected titles that have not yet been published. Each Advance Order item is shipped when it is released by the publisher, and in many cases you will receive the item in a separate package on the same day you could purchase the item in a store.
Can you read books in Books-A-Million?
At Books-A-Million you will find all the reading materials and supplies your heart desires. You are welcome to come and sit in the Joe Muggs cafe' to read and enjoy one of their many wonderful lattes or frappe's and a dessert while you read your favorite book.
What does limited availability mean Books-A-Million?
If an item is marked as "Limited Availability" this does not guarantee the item will be in stock when your order is placed. If the item is deemed as out of stock our warehouse will need to receive more from the publisher before your copy can ship.
What should be included in a return email?
The email should include: your order ID number, the reason for the return, and the item (s) you are returning . A Customer Service Representative will respond with a return label you may use to ship the order back to Books-A-Million. Once you have received your Return Authorization:
How to return a symlink?
Once you have received your Return Authorization: 1 Pack the item (s) that you are returning to us securely. You may use the same package if it is not damaged. 2 Enclose a copy of your packing slip. 3 Affix the label that we emailed to you and ship the package. 4 Be sure to apply adequate postage. 5 We are not responsible for the item until it arrives at our facility, please save your tracking information so you can follow up with the vendor you shipped with.
What is a booksamillion?
Want to send items to loved ones stationed overseas? Booksamillion.com is an authorized retailer for shipping packages to Army Post Office (APO) and Fleet Post Office (FPO) military addresses. These orders receive our lowest U.S. shipping rates (the address must use a U.S. ZIP Code).
How many items can you have in a shopping cart with multiple shipping addresses?
You may use the multiple shipping address option with up to 100 items in your shopping cart. However, if your order gets too large, your web browser will likely have problems processing the shopping cart's large amounts of data. If you need a greater quantity, simply place another order.
How to remove items from shopping cart?
You may remove items from your cart by clicking the "Shopping Cart" button, which is located just below the navigation menu. Click the selection box beside the item (s) you'd like to remove, and then click the "Remove Selected" button.
How to ship to multiple addresses?
1) Click "Ship To Multiple Addresses" After you Sign In (first-time customers will also need to enter a shipping address and credit card billing information), you'll advance to the Review page. If you want the items in your order delivered to more than one address, click the "Ship To Multiple Addresses" button .
What happens if pre-authorization fails?
If the pre-authorization fails when you attempt to submit your order, you will get a billing error message that will prompt you to check your billing information or enter an alternate credit card. You will not be able to submit your order until there is a successful pre-authorization.
