What is Columbia's return policy for online returns?
ONLINE RETURN POLICY With original invoice, items purchased on Columbia.com may be returned by mail to our e-commerce returns department or to any U.S. Columbia Sportswear store within 60 days of shipment for a refund in the original form of payment for the price paid after direct or indirect discounts.
What is the return policy for your shoes?
We will gladly accept returns on all purchases made on our website which are in original condition; unworn with tags attached and for footwear with the original box in new condition. Returning an item is free of charge. When can I return? Returns are accepted within 60 days of the purchase date.
How do I return my Columbia Sportswear order?
Q: How do I return my order? A: Columbia Sportswear customers can now initiate a return by printing off a return label and ship the item (s) back to us using UPS. To start your return initiation, click here.
What is Columbia’s warranty policy for sportswear?
Repair done outside of the Columbia Warranty Department may void Columbia’s Limited Warranty applicable to your product. One Year Limited Warrantyon T-Shirts, Button Ups, Shorts, Pants, Fleece, etc. Please see complete warranty policies for sportswear here. Verify below that your product is covered under our warranty.
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What is Columbia Sportswear return policy?
With original receipt, items may be returned to original store within 60 days of purchase for a refund in the original form of payment for the price paid after direct or pro-rated discounts. Items purchased with a merchandise credit or gift card will be refunded with a merchandise credit.
How long is Columbia return policy?
When can I return? Returns are accepted within 60 days of the purchase date.
Does Columbia have free returns?
All orders over $99 can be returned free of charge within 30 days of your purchase. We provide you with a prepaid post label to cover the return shipping costs. This service is only valid for the original order, not on replacements.
Can I return an online purchase to a Columbia factory store?
Columbia returns are free and easy to handle. Please check out our returns procedure or contact us. We can provide you with a return authorization and explain the returns process. Our retail stores cannot accept returns from online orders.
Can you return clothes without tags Columbia?
The item(s) are full-priced items. Item(s) purchased under sale/discounts are not applicable for exchange. Your apparel/accessory must be in original and unworn condition, with all tags intact. Your footwear/equipment must be in original and unworn condition, with the original box in new condition.
Does Columbia accept returns without tags?
Columbia Sportswear Return Policy Any clothing items, including footwear, must be returned unworn and in original condition. Any tags found on the product must remain attached. Items can be shipped by using a carrier of the buyer's choice.
Does Columbia make you pay for return shipping?
A: Columbia does not cover return shipping fees. If you wish to send your items back to our distribution center directly, your $6 flat rate fee for the return shipping will be taken out of your refund.
How do I return an online purchase?
Returning Online Purchases: Go to the online site where you purchased your merchandise. Find and read the return policy. Most online stores will only accept returns of unused and unopened items. If it is clothing, you must keep the tags on the clothing in order to return the purchase.
How do you initiate a tax return in Columbia?
Online ReturnsA: Columbia Sportswear customers can now initiate a return by printing off a return label and ship the item(s) back to us using UPS. ... A: Once you have selected the item(s) you would like to return, you will be emailed a UPS return label and invoice to include in your return package as a PDF.More items...
Does Columbia charge for shipping?
Shipping charges will be included on your invoice and can be viewed on a summary screen prior to finalizing your order. Shipping charges are based on the delivery location and method you select during the checkout process. The shipping charge shown during the checkout process is subject to verification.
Can you cancel order on Columbia?
We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Orders cannot be interrupted once they have been placed.
How do I return something to North Face?
Returns In-Store The original receipt, packing slip or exchange receipt from your order. 2. The ability to show order details from an account on thenorthface.com.
What carrier does Columbia Sportswear use?
UPS groundStandard shipping is typically via UPS ground and you should allow 3-7 business days for standard delivery once an order has been shipped. We reserve the right to substitute another carrier of equal or lesser cost to deliver your order. If expedited shipping is required, please select that as your shipping choice.
Can you cancel order on Columbia?
We work hard to process your order quickly and efficiently, so you receive your product as soon as possible. Orders cannot be interrupted once they have been placed.
Is Columbia greater rewards free?
GREATER REWARDS PROGRAM TERMS AND CONDITIONS The Program is sponsored by Columbia Brands USA, LLC (“Columbia”). There is no cost to you to participate in the Program.
How do I return something to North Face?
Returns In-Store The original receipt, packing slip or exchange receipt from your order. 2. The ability to show order details from an account on thenorthface.com.
Q: How do I return my order?
A: Columbia Sportswear customers can now initiate a return by printing off a return label and ship the item (s) back to us using UPS. To start your return initiation, click here.
Q: How do I print my return label?
A: Once you have selected the item (s) you would like to return, you will be emailed a UPS return label and invoice to include in your return package as a PDF. Simply print off this PDF attached to this email, seal the invoice inside the package, and stick the label on the outside. Lastly, take it to any UPS drop off location to send it back.
Q: How much does it cost to return my order?
A: Our $6.00 flat rate UPS shipping fee will be automatically deducted from your refund instead of paying a rate upfront to the shipping carrier.
Q: How long do I have to return my order?
A: Our warehouse needs to receive and process your return within 60 days** from the original purchase date to issue a refund back to your original form of payment.
Q: How can I exchange my order?
A: We have an easy return and reorder process which means you would return the original item (s) within 60 days** for a refund to the original form of payment and then you would reorder the correct item (s) to be sent to you. If you would like help with your reorder, please contact us directly. Our contact information is at the bottom of this page.
Q: Why do you not offer an exchange process?
A: Since our available stock changes every day, we cannot guarantee that your item (s) will still be in stock by the time a reorder is placed.
Q: My item (s) arrived damaged, how can I return this?
A: Oh no! We apologize for this inconvenience. If the order was purchased on our website within 60 days, please contact us. Our contact information is at the bottom of this page.
Why does Columbia have a different return policy?
Because of the COVID-19 crisis, Columbia introduced a different return policy, limiting the returns to a store. The information provided on the company’s website is contradictory and not up-to-date, leaving customers confused about whether they can return online purchases to a store at this time.
How long does it take to get a gift card refund?
If you don’t have the original receipt, you can only get merchandise credit equal to the lowest price of the items within 60 days of the return date. When returning items without a receipt, make sure to bring a government-issued ID with you.
What to do if you lost your order number?
In case you lost your order number, don’t hesitate to reach out to customer support. They’ll either get the return process started for you using your name and email address or send you the order number. If you’re a registered member, you don’t have to fill out the return form.
How long can you return Columbia items?
Columbia’s return policy is generous, allowing you to return all items up to 60 days after purchasing them. To qualify for a return, all items must be: In original condition. Unworn.
