Important considerations before returning
- Before returning your products, please take service of the following things:
- EyeBuyDirect Store Credits and replacements are nonrefundable.
- It is your responsibility to ship the items back to the company and notify them via phone, email, chat, or SMS message so that they can initiate the refund, EBD ...
Full Answer
Is EyeBuyDirect legit?
Many people said that on the estimated date order did not show up and that EyeBuyDirect lied that they need more time to deliver. I think I'm in the same situation and I'm not happy. EyeBuyDirect is nothing but scam, please stay away from them!
Is EyeBuyDirect safe?
Is EyeBuyDirect safe? The EyeBuyDirect website has been consistently user-friendly, and it's easy to navigate and move through to purchase. It's really quite new-user-friendly, and that's reflected in the video they have demonstrating how to take your PD which has shockingly high production value.
Is EyeBuyDirect good?
EyeBuyDirect is similar in many ways to a lot ... Roka's frames. Lens quality was good and the ordering process was smooth, with a standard virtual try-on feature where you upload a photo of ...
How long does EyeBuyDirect take?
How Long Does EyeBuyDirect Take To Ship? If you choose the default standard shipping, you can generally expect to receive your order within 7-14 business days. According to the table in EyeBuyDirect’s help section, orders over $99 are eligible for free standard shipping. Other orders will be received in the same turn-around time for $5.95.
How easy is it to return EyeBuyDirect?
Making a return is easy! First, visit the My Orders section of your account profile and select the return-item option. The return-item button will be available for three months after your order is placed. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours.
Can you exchange your glasses if you don't like them?
Usually, an optical store will offer a refund or replacement for the following reasons: There's a manufacturer defect such as a frame that breaks. They will be replaced or your money will be refunded. The prescription is clearly wrong, due to a mistake in how your eyes were measured or the in how the lenses were made.
Does Frames Direct have free returns?
We offer a 30-day return and exchange policy on Eyeglasses, Sunglasses, and sealed Contact Lenses for preference reasons. If a pre-paid return label is provided and the order is refunded, a $9 shipping charge will be deducted from the refund.
Can you trust EyeBuyDirect?
EyeBuyDirect has an average rating of 4.5 stars on Trustpilot, with over 15,000 Trustpilot reviews and counting. People tend to be pleased with their purchase and feel the product is of comparable quality to other retailers that sell eyewear.
What happens if you hate your new glasses?
Some optical stores and online sellers guarantee your satisfaction with your eyeglasses — even if you simply don't like them — by offering a refund or a store credit for the amount you paid for them. If so, you usually must return the glasses within a specified period of time (for example, within 30 days of purchase).
Why do I see blurry with my new glasses?
Until you adjust to your new prescription glasses, it might appear that your new glasses don't correct your vision as well as your old pair. This is completely normal. Most people find that it can take anywhere from 5 minutes to a few days to adjust to their new prescription glasses.
How do I return glasses back to glasses Direct?
Returning is easyFill in the Returns Form sent with your order and place it, along with the frame(s) you wish to return, in the envelope or box they arrived in.We send an adhesive returns label with our orders, just in case! ... Finally, send it back to us within 120 days of the original dispatch date.
Can you cancel an Eyebuydirect order?
Unfortunately, we cannot modify or cancel your order since we already started processing your purchase. However, once received, you can always exchange or return your order.
How do I cancel my eye eye order?
Log In/Sign In: Visit 'My Orders' section & click on 'Cancel Order' to proceed with complete order cancellation. to helpdesk@eyemyeye.com to request cancellation.
Is EyeBuyDirect a Chinese company?
Overview of EyeBuyDirect They're an All-American company, headquartered in Austin, TX, where the frames are also produced.
Where do EyeBuyDirect glasses come from?
EyeBuyDirect, Inc. is an online retailer of prescription glasses, based in Austin, Texas. The company also sells prescription and non-prescription sunglasses, sport sunglasses, and computer glasses designed to reduce glare. EyeBuyDirect was founded in 2005 by Roy Hessel, who is chief executive officer.
How long do EyeBuyDirect glasses last?
If you'd like to use a flexible spending account to pay for your EyeBuyDirect glasses, you can use your FSA debit card or submit a claim later. When it comes to returns, EyeBuyDirect offers a 14-Day Fit & Style Guarantee.
Is Frames Direct Legit?
FramesDirect has been accredited with the Better Business Bureau since April 2011, and they currently hold an A+ rating from the organization. The company averages over 4 out of 5 stars, with 393 customer reviews.
Can I use insurance at Frames Direct?
Payment & Insurance May I use my vision insurance to pay for my glasses or contacts? Yes. FramesDirect.com is an out-of-network provider for most vision insurance plans.
Does FramesDirect take insurance?
If you have vision insurance, you can submit your FramesDirect.com eyewear or contact lens purchase for reimbursement in three easy steps: Complete the Reimbursement Form for your insurance provider. Attach your itemized FramesDirect.com order receipt or invoice (which will be emailed to you).
How do I cancel my order on Frames Direct?
If you need to update or cancel your order, please call, 1-800-248-9427, or send us a message via our contact us page within an hour of placing your order.
How do I place an order?
Browse the site and pick out a frame. Or better yet, several frames! After you choose Fill in your prescription and tell us what lenses and coating...
Where can I get my prescription?
You will get your prescription from your eye care professional, likely an optician or optometrist, following an eye exam.
How is EyeBuyDirect so inexpensive?
In short, we cut out the middlemen and retail costs — that means lower prices and more convenience for you! We complete all manufacturing under one...
Can I reorder a pair I bought previously?
Yes! Log into your account and look up the previous order in the purchase history. If the frame is currently available, you will see the word Reord...
Can I add glasses to my existing order?
Yes, of course! Just call us at 1-855-393-2891(US) or 1800-734-918 (AU) so we can help you with your request. You may also chat or send an email to...
Oh no! I need to change something about my order. What should I do?
Not worries! Our customer service team can fix your prescription as long as you reach out to us in a timely manner. Call 1-855-393-2891(US) or 1800...
Can I track my order?
You sure can! Enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on...
How long do I have to wait for my glasses after I have ordered them?
The anticiaption is half the fun! Your order will be delivered within 7 - 14 business days.
What shipping methods do you offer?
US customers: We ship through USPS and UPS Next Day Air. Please note, the UPS Next Day Air option will deliver your order one day after the shippin...
Will I have to pay any taxes or customs duties?
It depends on the destination. All orders outside of the US, Canada, and Australia are shipped as duties, customs, and taxes unpaid. In the event t...
What is EyeBuyDirect?
EyeBuyDirect is a leading online retail store and source for all things eyewear. The Site is designed by us, EyeBuyDirect ("we" and "us"), a company with limited liability situated in and vested under the laws of Dallas TX, to provide a convenient, private, and informative shopping experience for consumers to purchase eyewear and eyewear related products — 24 hours a day, 7 days a week.
How long is the Fit and Style Guarantee on glasses?
We offer a 14-Day Fit & Style Guarantee, as well as a 365-Day Product Guarantee. Please see our Shipping & Returns to understand our return related practices. We provide free returns on all of our products during these time periods. To make a return, simply call, email, or chat with us within the stated days for a complimentary electronic shipping label that you can print at home. Once you have the label, we ask that you ship your glasses back to us as soon as possible to initiate your refund.
How long does it take to make prescription lenses?
Production times for prescription lenses vary in business days depending on the intricacy of the prescription and the type of lens required.
How long is an EBD credit good for?
EBD Credits. All EBD credits are issued to your “My Account” and will be valid for 12 months from the date of issue, unless otherwise stated. To use the credit, please apply the credits under the Payment on the Checkout Page. Your credit will automatically be deducted from your total at checkout.
What happens if you don't agree to the Terms and Conditions of Use?
If you no longer agree to be bound by the Terms and Conditions of Use, you must cease your use of the Site. Subject to applicable law, we reserve the right to suspend or deny, in our sole discretion, your access to all or any portion of the Site with or without notice. You agree that any termination of your access to the Site may be effected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account and bar any further access to such files or the Site. Further, you agree that we shall not be liable to you or any third-party for any termination of your access to the Site.
How long does it take for a symlink to deliver?
Subject to delays outside our control, the overall delivery period will not exceed 30 days.
Is EyeBuyDirect a company?
EyeBuyDirect is a company registered in the United States of America. We make no representation that the Content in the Site is appropriate or available for use in other locations, and access to it from territories where its content is illegal or prohibited. Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of U.S. export laws and regulations. Any claim relating to the Site, the services provided through the Site, or the Content (a "Claim") shall be governed by the laws of Texas, without reference to any choice of law provisions. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Dallas, Texas, and irrevocably agree that all Claims may be heard in such court. You agree that a final judgment in any such action or proceeding shall be conclusive and may be enforced in other jurisdictions by suit on the judgment or in any other manner provided by law.
How to return an item purchased from EyeBuyDirect?
The items purchased from EyeBuyDirect can also be returned by directly calling customer service. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting the company via emailing to the company at eyeservice@eyebuydirect.com.
How long does it take to return an eye buy?
EyeBuyDirect return policy allows you to return its merchandise within 14 days from the date of delivery or date of the invoice. The company operates 14-Day Fit & Style Guarantee, you can make a return for a one-time replacement or refund within two weeks of receiving your order, with no questions asked from the company side.
How to return a Microsoft product?
Step-1: Firstly, log in to your Microsoft account. Step-2: Sign in to order history and select request a return. Step-3: If you don’t find a Request to return, your product is not eligible for return. Step-4: Follow the instructions on the screen to get prepaid shipping labels.
What is Microsoft Return Policy?
Microsoft Return Policy requires you to send the product in original packing along with the invoice to ensure the timely and speedy refund.
How long does Microsoft allow returns?
Microsoft Return Policy allows you to return its merchandise within 30 days from the date of delivery or date of the invoice. The company operates 30-Day standard return, you can return for a one-time replacement or refund within 30 days of receiving your order, with no questions from the company side.
Where are EyeBuyDirect sunglasses made?
EyeBuyDirect has pretty cool prescription glasses to choose from. It is based out of Austin, Texas. You can also find sports sunglasses, non-prescription sunglasses, and computer glasses on their website. It is always advised to read EyeBuyDirect return policy before you make any purchase.
What is a return label?
The return label is the return authorization slip provided by the company, which contains the detail of your products and the address of returning the products.
What is EyeBuyDirect?
EyeBuyDirect offers quality lenses that are checked for perfection at every step of our manufacturing process. We offer full rim, semi-rimless, and rimless frames to fit every style and budget.
How many body temperature checks does EyeBuyDirect do?
As an extra measure of precaution, EyeBuyDirect has taken proactive and voluntary steps to ensure packages are safe for handling: All employees receive two body temperature checks during the day: one before work and one at work. All body temperature checking results are recorded and filed.
Who is required to provide prescriptions after eye exam?
From your eye care professional, likely an optician or optometrist. They are required to provide you with your prescription following an eye exam.
Does Eyebuydirect have frames without lenses?
You should also select this option if you plan on taking your frame to an optician and have your lenses fitted by them since EYEBUYDIRECT does not offer frames without lenses.
How long does it take to get a refund from EyeBuyDirect?
Once they receive your return, you will either receive a refund within 48 hours or be sent a replacement. If you find another pair of EyeBuyDirect glasses that you would rather have, you can return the first one and only pay the difference if your second choice is more expensive. But it also works the other way around.
What payment methods does EyeBuyDirect accept?
In addition to all the major credit/debit cards (Visa, Mastercard, AMEX, Discover), they also accept payment via Amazon and Paypal as well.
What are EyeBuyDirect lenses made of?
A. EyeBuyDirect’s lenses are made of lightweight CR39 and polycarbonate plastic. CR39 lenses are the most popular plastic lenses in the world. Polycarbonate is one of the strongest and safest materials used to make lenses. It has exceptional strength and resilience, and can survive even strong impact without breaking.
What is EyeBuyDirect?
A. EyeBuyDirect is an online eyewear retailer. The internet store sells thousands of different styles of glasses and types of lenses, all at affordable prices.
How much does a pair of glasses cost?
The starting price for a complete pair of glasses, with lenses, is just $6! However, the average pair of single-vision prescription glasses will set you back around $30-$45.
How long does it take to get a refund on glasses?
3. Once they receive your return, you will either receive a refund within 48 hours or be sent a replacement.
Does EyeBuyDirect make bifocals?
A. Yes, our EyeBuyDirect FAQ found that they offer customers bifocals made from quality industry Flat Top 28.
