Full Answer
How do I return an Oakley product?
Our Oakley Stores accept the return of your orders purchased on Oakley.com. Search for the nearest Oakley Store on our Store Locator then bring your product, proof of purchase and original packaging and we'll provide you with a complete refund.
Does Oakley outlet store inventory change?
Store inventory will change based on location and month to month. Like any Outlet store, Oakley uses the Vault locations to unload less desirable products which didn’t sell in their initial offering. As you can see in this discussion, some Vault stores will also carry new Oakley inventory but don’t necessarily expect it to be discounted.
What are Oakley Vault stores?
Oakley Vault stores are outlet stores for Oakley Inc. You may find some in standalone areas, but many are also apart of Tanger Outlets and similar strip malls.
What is Oakley's return policy for sunglasses?
Oakley is not responsible for lost items and they will not pay for your return shipping and handling. Oakley Return Address. When returning sunglasses, watches or any other form of eyewear – send the package to: ORD 1 Icon Foothill Ranch, CA 92610 . Place the RA number under the ORD or under the full return address.
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Can you return Oakley to Oakley Vault?
PRODUCT RETURN PROCEDURES If for any reason, you are not satisfied with an Oakley product you bought in the last 30 days from Oakley.com you may return it in its original condition with original packaging in new and saleable condition.
Can you return Oakleys without receipt?
Oakley Return Policy Make your return within 90 days of making your purchase. Provide a receipt or anything else that shows you made a valid purchase. Read the disclaimer at the bottom of this page before making your return.
Does Oakley have a lifetime warranty?
Oakley goggles are guaranteed from defects in workmanship and manufacturer materials and have a limited life-time manufacturer's warranty. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
Can I return custom Oakleys?
No. Because all Oakley Custom products are assembled to your exact specifications, we are unable to accept returns or exchanges.
Are Oakley returns free?
Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition). Note: Items purchased from an Authorized Oakley retailer must be returned to the place of purchase.
Can I get my Oakley lenses replaced?
Lenses will be replaced in the identical form. Scratches caused by improper care or abuse are not covered by this warranty. To replace lenses under Oakley's Coating Warranty, please contact Oakley Standard Issue at 1-800-525-4334.
Why are my Oakley lenses peeling?
Its normal. Ive had a couple returned for warranty, and eventually they all end up like that. When I visited the oakley shop in London they said that the cause was due to sweat or water being left to dry on the lenses. They strip the coating when it evaporates.
Do Oakley lenses scratch easily?
Oakley PRIZM lenses are definitely scratch-resistant, since they are made of Oakley's proprietary Plutonite – a very strong polycarbonate plastic.
How can u tell if Oakleys are fake?
Beware of an “O” on the Lens But if the Oakley icon, either the rounded “O” or the square one is printed on the lens, they're big, fat fakes. Oakley doesn't put the icon on its standard non-prescription lenses, nor does it print on its lenses; any markings will be etched.
What does Prizm mean in Oakley sunglasses?
Oakley Prizm lenses are performance sunglass lenses designed specifically for sports like baseball, fishing, golf, skiing, and biking. Instead of just blocking light—and making everything harder to see—Prizm lenses boost certain wavelengths of color vision, so you can see even more detail.
Can you bend Oakley frames?
You or we may adjust the arms of the sunglasses carefully, slowly and gently with your fingers or a pair of needle-nose pliers if necessary. You may also make make a small, corrective bend in one arm is also very important. The best solution is to go to an approved Oakley optical dealer to have them worked on.
Can Civilians Buy Oakley standard issue?
Oakley Standard Issue is an exclusive membership program established solely for Active, Reserve, or Veteran U.S. Armed Force members, Law Enforcement, Firefighters, First Responders, EMT and other Government customers.
Can I return sunglasses to Sunglass Hut?
Whether you made your purchase in person or online, you can always return products at one of our Sunglass Hut stores. Just bring your product, proof of purchase and original packaging into a store within 90 days of your purchase, and we'll provide you with a complete refund.
How do I cancel my Oakley order?
How Do I Cancel an Oakley Order on My Own? Log into your Oakley account and select Cancel Order if your lenses have yet to be processed. Oakley customer service can be reached at 1-800-525-4334. You can email Oakley Customer Care directly at standardissue@oakley.com.
How to return Oakley eyeglasses?
All materials should be packaged and shipped within 30 days of the reference number’s issuance. For patients within the United States, one prepaid shipping label will be provided for returns. For customers at APO/FPO/DPO and U.S. Territories addresses, the product will need to be packaged and shipped at the patient’s expense via a carrier that will provide insurance and tracking capabilities. Oakley Standard Issue is not responsible for any packages or products lost in transit, or if any products are sent without previously being issued a reference number.
How long is Oakley RX warranty?
Oakley RX lenses carry a two-year, one time replacement warranty against front surface scratching, crazing, or peeling from the date of purchase. Lenses will be replaced in the identical form. Scratches caused by improper care or abuse are not covered by this warranty. To replace lenses under Oakley’s Coating Warranty, please contact Oakley Standard Issue at 1-800-525-4334. When applicable, credit will be issued after the original eyewear is received by Oakley Account Services. Please follow the Product Return Procedures described below to ensure prompt credit.
How long are Oakley Airwave goggles good for?
Oakley Airwave™ Goggles come with a limited warranty for a period of two years from the date of purchase. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
How long does it take to change prescription on Oakley glasses?
A one-time change in lens color, glasses style, or prescription specification is available within 60 days of the original shipping date at no charge. For prompt processing of a redo, please call Oakley Standard Issue at 1-800-525-4334. When applicable, credit will be issued after the original eyewear is received by the Oakley Standard Issue prescription department. Please follow the Product Return Procedures described below to ensure prompt credit.
How to contact Oakley Standard Issue?
To minimize processing delays, please contact Oakley Standard Issue at 1-800-525-4334 to received priority service in processing the redo.
What is the remedy for a breach of warranty?
Your exclusive remedy for breach of warranty will be the repair or replacement of the item as determined by Oakley. This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.
Is Oakley warranty valid?
Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
How long does it take to return an item to Oakley?
Returning an item in store: If you purchased an Oakley item in an Oakley store, you can return that item with your receipt within 45 days of purchase. If the item shows excess wear Oakley will not accept returns at any time. Personalized items are also not eligible for return.
What is Oakley sunglasses?
Oakley is a sunglasses company that started out selling just fashion and sport sunglasses. Today the company carries an entire line of clothing and accessories with the Oakley logo. There are dedicated Oakley stores and a complete online store where customers can purchase Oakley merchandise.
How to get a return authorization number?
You must call the customer service department at 1-800-403-7449 to request an RA (return authorization) number. You will need your packing slip when calling because the representative will need information from the slip to issue the RA. Pack the items in a box with the original packaging whenever possible.
Can you return an Oakley item?
Some stores will carry the Oakley name and others are licensed affiliates. You may not be able to return an Oakley item to a store other than the one where you purchased the merchandise.
About Oakley Exchange Policy
The item purchased with the original purchase receipt can be exchanged within 45 days of purchase. As stated in the Oakley Return and Exchange Policy, there are various restrictions and regulations that must be followed while returning goods.
What is Oakley Refund Policy?
There is usually a question about the refund after returning goods. The refund process will begin after the returned products have been verified. A refund amount will be issued in the original form of the payment. Refunds are only given when the items are in their original condition.
What is Oakley warranty?
Oakley Technical Outerwear is warranted against defects in material or workmanship for 1 year from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer .#N#The Oakley warranty program does not cover any defects due to accidents, improper fit, improper care, negligence, normal wear and tear, the natural breakdown of colors and materials over extended time and use, rips, tears, holes, burns, pilling, and shrinking. Any alteration of the product will void warranty.#N#This warranty does not affect the legal rights of customers under applicable state or national laws governing the sales of consumer goods.
How to contact Oakley Customer Care?
To minimize processing delays, please contact Oakley Customer Care at 1-800-403-7449 to receive priority service in processing the redo. Please follow the Product Return Procedures below to ensure prompt credit.
How long are Oakley prescription lenses good for?
Oakley prescription lenses carry a two-year warranty against crazing or peeling from the date of purchase. Lenses will be replaced in the identical form, and prescription changes will not be accommodated. Lenses are also covered by a one-time Scratch Coat Warranty that covers against basic surface scratches caused by routine wear. Scratches caused by improper care or abuse are not covered by this warranty. To replace lenses under Oakley’s Coating Warranty, please contact Oakley Customer Care at 1-800-403-7449. When applicable, credit will be issued after the original eyewear is received by Oakley Account Services. Please follow the Product Return Procedures described below to ensure prompt credit.
How long are Oakley shoes waterproof?
Limited warranty is valid for a two year period dependent upon the product purchased. Warranty is valid provided that the shoes have received adequate maintenance, have suffered no cuts, abrasions or other damage and have not been subjected to abuse, mistreatment or excessive wear. If leakage develops within the applicable Two Year Limited Warranty period, and is deemed to be a result of a defect in materials or workmanship, Oakley will replace the shoes as follows:
How much of the warranty is credited to the purchaser for returning shoes?
If shoes are returned during the second year of warranty period, the purchaser will be credited with 50% of the then current cost towards the purchase of the same style or an equivalent Oakley shoe.
How long are Oakley gloves warranted?
All Oakley gloves are warranted against defects in material or workmanship for 100 days from the date of purchase. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer Warranty is only valid with proof of purchase from an Authorized Oakley Dealer.
How long is the warranty on Razrwire?
Oakley Razrwire eyewear components come with a limited one year (from date of purchase) warranty against manufacturer defects. This limited warranty is valid only to the original purchaser with a proof of purchase from an Authorized Oakley Dealer that clearly shows the purchase details.
How to check the status of an Oakley order?
You can log in to your Oakley.com account to check the status of your order. Alternatively, you can simply insert your order number and e-mail address on the following link: https://www.oakley.com/support/order-status . Once the parcel leaves the warehouse you should receive an email with the courier tracking details. We recommend tracking the parcel on the courier website and contacting them directly in case you notice that they are experiencing any issues with the delivery.
Where is the mailing list for Oakley?
Located at the bottom right corner of every page on the Oakley.com website there is a link for our mailing list that you can sign up to begin receiving our catalogues.
How long is a frame warranty?
If your frame is still within its Two-Year warranty period, you have a valid itemised receipt (or you have already registered your purchase directly with us) and the product is deemed defective by a Customer Care Agent, we can offer to replace your frame. Outside of warranty we reserve the right to charge a fee for this service. Please follow the guide shown here.
Can you return Oakley products?
No. Because all Oakley Custom products are assembled to your exact specifications, we are unable to accept returns or exchanges.
Does Oakley sell eyeglasses?
Yes, Oakley.com sells a variety of Accessory Lens Kits and Replacement Lens Kits.
Can you etch your logo on Oakley lenses?
We are able to etch team or business logos onto our lenses. There may be set-up fees associated as well as minimum order quantities. In the first instance please email your logo along with the Custom product you are interested in to supporteu@oakley.com and we’ll come back to you.
Can you use a micro bag to clean Oakley lenses?
It is only recommended to use an Oakley Micro Bag or Oakley Lens Cleaning Kit to clean Oakley lens, do not use any other solvents, chemicals or third party cleaning kits because they have not been tested on our lenses and can possibly damage them.
