Exchange & Return Policy
- Go to our Returns & Exchanges tab and fill out our form to start your return/exchange process: https://ptulaactiver.returnscenter.com
- Please add any feedback in the comments section to better help us understand your return or exchange
- Ship back your Ptula items within 7 days from your request. ...
Full Answer
Does Pela accept returns?
Yes, of course! Just like all our other products, you have 90 days from the day of purchase to exchange your item. We make it easy through our return portal, start here!
How do I send case back to Pela?
Pela 360Your new Pela case comes with an extra envelope to send us your old Pela case or conventional plastic case.Put your old phone case into the Tradesies envelope. Put a stamp on it and drop it in the mail.Your old Pela case will be upcycled into a new Pela product or turned into compost.
Do Pela cases get dirty?
Yes, our light cases do pick up stains and dyes more easily. Our White, Rose and Lavender are prone to picking up dirt and grime more readily so if that does not appeal to you, we would suggest trying one of our darker cases out.
How long will my Pela case last?
2-4 yearsPela Cases are designed to last as long as you have your phone! On average, people are keeping their phones for 2-4 years.
What do I do with my old Pela phone case?
If you don't have access to composting, you can send us your old Pela case back as part of our trade-in program and we'll compost it for you!
How do I get rid of a Pela case?
Pela phone cases are especially easy to dispose of. Once you are ready to compost your Pela Case, all you'll need to do is toss your used case in your backyard compost bin, give it all a mix, and let the microorganisms do the rest of the work.
Is Pela a greenwashing?
One common greenwashing technique many companies use is advertising their products as "plant-based" when they only contain 10 or 20% plant-derived materials and are otherwise made from synthetics. Pela's signature Flaxstic material is made from 45% plant-based materials.
Is Pela a drop proof?
Pela Case Drop Test The Pela Case survives most drops and fumbles, with a textured grip that makes them less slippery than most plastic cases. They're shock absorbant, so according to Pela, your phone will bounce if you drop it.
Can you put a Popsocket on a Pela case?
The texture of the case is smooth and I did not have any trouble putting it on my phone. While I can live without a pop socket on my phone case, I tested it out for a couple of weeks to make sure that it was also pop socket friendly. The good news is, the pop socket has survived!
Do Pela cases really compost?
The Pela Case is designed to fully compost in under 6 months, making it the only compostable phone case currently on the market.
How long does it take a Pela case to decompose?
around 6-months to 2-yearsOnce you've finished with your Pela case, you need to make sure it doesn't go in the waste bin. The eco-friendly phone cases need to discarded in a compost setting. It's hard to put a time frame on how long it will take to biodegrade; the best Pela can do put a time frame of around 6-months to 2-years.
Can you wash a Pela case?
When it comes to cleaning Pela AirPods cases, we advise a gentle hand wash with warm soapy water and a soft sponge if needed. Alcohol and a toothbrush can be used on more challenging spots, but be sure to rinse it away once you're finished.
Can I recycle my Pela phone case?
If you have an old Pela case that you no longer use, send it to us through our Recycle & Save program and once we have a box full of old Pela cases, we'll send them to Pela to break down and reuse!
Do Pela cases have a warranty?
Our cases and screen protectors were designed to provide "maximum reasonable" protection so as to keep our environmental footprint as small as possible. We stand behind our products so we've decided to offer a screen repair guarantee to our customers effective May 1, 2018 under the following conditions.
How long does it take for a Pela case to decompose?
around 6-months to 2-yearsOnce you've finished with your Pela case, you need to make sure it doesn't go in the waste bin. The eco-friendly phone cases need to discarded in a compost setting. It's hard to put a time frame on how long it will take to biodegrade; the best Pela can do put a time frame of around 6-months to 2-years.
Can you wash a Pela case?
When it comes to cleaning Pela AirPods cases, we advise a gentle hand wash with warm soapy water and a soft sponge if needed. Alcohol and a toothbrush can be used on more challenging spots, but be sure to rinse it away once you're finished.
Who Are Pela Case?
Pela Case are steadily making a name for themselves – just check out the over half a million Instagram followers and features in Forbes and CNN. Pela make a phone case that doesn’t get thrown out with the phone.
All About Pela Case
Pela were founded by Jeremy Lang after an eye-opening family holiday to Hawaii. While playing with his young son on the beach, Lang was shocked to discover how much plastic was in the sand.
The Must-Read Pela Case Review
That’s the basics, so now it’s really time to get into it. Our in-depth review should answer any questions you have left about Pela cases.
More From The Pela Range
As well as phone cases, Pela use their Flaxstic™ to create a few different product ranges.
What Other Customers Are Saying About Pela Case
According to the Pela website, this is the internet’s most well-loved case, with over 48,000+ five-star reviews. They like the design, they like how easy to hold it is, and they love the eco aspect. “I love that it’s biodegradable in our compost pile,” is just some of the praise for the eco case.
Final Verdict On Pela Case
There’s no one else doing what Pela does, so if you’re after a compostable phone case, then this is the only place to look. Luckily, the designs are good, the material is solid, and they’re popular with customers. Pela is a recommended product for anyone who wants to do their bit to reduce plastic consumption.
Promotions And Discounts
Pela runs a few different promotions throughout the year, but it’s best to have a look at their website directly to see what’s going on.
