Promlily will not allow you to return anything under any circumstance, the return policy on their website is deceptive and the quality of the dress is terrible. Clearly the photos on their website are not of their own dresses.
Full Answer
What is the return policy for dresses and accessories?
If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. You will be responsible for all return shipping costs.
How do I return an item I purchased?
If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. 2. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.
Can I return my order without prior knowledge?
Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.
What are the returns and exchanges policy for lingerie & cosmetics?
No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc.) due to hygienic reasons. 3. As all items (including standard size) are made-to-order, we cannot afford to accept the ‘buy-many-keep-one’ purchase.
Can I trust Promlily?
Promlily is a total Scam! The quality of the dresses are poor, they look Beautiful in the pictures but in person is a differet story. Then you try to return it and they want to give you a 10% refund. Don't buy from this company is scam.
Is Promlily a store?
At Promlily, any one who visits our shop will find their dream dresses!
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