Return-Policy.org

diamond cellar return policy

by Ms. Christelle Collier Published 2 years ago Updated 2 years ago
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Merchandise may not be returned without prior authorization. Returns are subject to a 20-25% re-stocking charge fee. No returns will be accepted without prior authorization.

Full Answer

Jewelry Repair

Our designer goldsmiths repair and redesign your jewelry right here in our stores, regardless of its age or where it was purchased. We use only the finest techniques and materials to ensure your jewelry will last a lifetime.

Watch Repair

Our in-house watchmakers can perform precision Swiss watch repairs, strap replacements, simple battery replacements, polishing of cases, crystals and bracelets, water-pressure testing and time-keeping, among other services.

Jewelry Appraisals

At The Diamond Cellar, we go to great lengths to produce accurate and informative appraisals that will last years to come. All appraisals are performed by GIA Certified Graduate Gemologists and are backed by over 70 years of industry-leading experience.

Work With Us

Fill out the form below to request a jewelry, watch repair, appraisal, or custom design. Our team of designer goldsmiths will get back with you shortly to bring your vision to life.

Custom Jewelry Made Easy

Use our online custom jewelry tools to build your own engagement ring, wedding band, pave jewelry and much more from the comfort of your own home. Hesitant of online customization? No worries! If you are not 100% satisfied with the jewelry you built, we will remake it free of charge.

Work with a Designer

When you need something truly unique and personal, or you just can't find exactly what you're looking for, our staff of designer goldsmiths is here to help. Whether you're looking to redesign an outdated piece of jewelry or create a custom engagement ring, it's a fun experience you'll never forget.

Buy today, pay over time

Our convenient approval process makes it easy and safe to apply in-store. Stop by one of our locations and talk with an associate about the Diamond Cellar credit card. Benefits include:

Financing for Online Purchases

We have partnered with Affirm to give you a simple way to make your online purchase with no hidden fees. Provide some basic information and get a real-time credit decision to split your purchase into monthly payments. Just select Financing with Affirm at checkout!

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